Please review T&C

[SlotMonster]

Hello,

We are developing new Promotional T&C and need your help to make them better. Any reply will be highly appreciated! Thanks!

Here is the promotion.

Promotions
Casino is highly committed to delivering the best gaming experience to its customers and makes generous bonus offers to all registered players.

Welcome Bonus
Casino is happy to welcome you with a generous 100% Welcome Bonus! Register with Casino, make your first deposit and receive up to £150 on your account! Minimum amount to deposit - £10.

Bonus Award Table
1st Deposit Bonus Total
£10 £10 £20
£150 £50 £100
£200 £150 £350

Please, make sure you are aware of our Bonus Terms and Conditions that apply to awarding and winning back bonuses.

Loyalty Bonus
Casino highly appreciates your commitment to our casino and is glad to grant a rewarding Loyalty Bonus to our most active and devoted players. Loyalty bonus is not required to be won back in course of the game.

What is Loyalty Bonus?
Loyalty Bonus is a specific bonus type that rewards all registered casino players for playing at our casino. Casino grants £1 to all players for each stake of £500 in any game.
How can I claim a Loyalty Bonus?
Loyalty Bonus does not require any specific subscription or registration. Upon creating a real money account with Casino each player is automatically subscribed to Loyalty Bonus.
Does Loyalty Bonus depend on the game I play?
No. Our Loyalty Bonus remains the same for each game available at Casino and is equal to £1 for each stake of £500.

*Casino reserves the right to amend, suspend or terminate the currently available promotions with no prior notification.
All our Bonus awards are provided in full compliance with our Bonus Terms & Conditions.

And here are Bonus T&C

Casino is glad to make generous bonus offers to all our players. Before you engage in playing at Casino, please make sure you are fully aware of our general and bonus terms and conditions.

 Bonus awards are available for all our registered players who have reached the age of majority and are the residents of those jurisdictions that allow playing at Casino.
 The amount of the bonus award is equal to 100% of your initial deposit and transferred immediately to a player’s account upon receiving their first deposit.
 In case of receiving several bonuses, bonus amounts are won back consecutively in order of their award.
 To be able to withdraw your bonus amount you are required to win back your bonus award according to the present terms and conditions.
 Bonus award can be claimed upon depositing the minimum of £10.
 The maximum bonus award amounts up to £150.
 Bonus wager multiplier is equal to 20, which means a player is required to make a £20 bet per each pound of his bonus award. If you make a deposit of £20, you receive a bonus award of £20 to your user account. To be able to cash out your bonus amount you will need to wager on the total of £400.
 You can win back your bonus award by participating in all casino games. However, your win back amount will vary depending on the game you play.
For example, if you make a bet of £10 in any game and win, your win back amount will range from £0.1 in Blackjack to £10 in any slot or American Roulette.

Game Contribution Example of £10
Slots, American Roulette 100% £10
Casino Poker Games, Card Wars and European Roulette 50% £5
Video Poker, Baccarat, Blackjack Switch and Blackjack Surrender 10% £1
Classic Blackjack 2% £0.1
NOTE: Doubling round stakes in all videopoker games as well as gamble-round stakes in all slot games are not used for winning back bonus awards.
 In case a player claims any payout, all bonus awards that have not been won back are voided.
 In case of any deposit on condition that a user balance is less than £1, all bonus awards that have not been won back are voided.
 If a player appears to have more than one user account, bonuses will be forfeited.
 Loyalty bonus is awarded to all players as £1 for each stake of £500 in any game.
 Loyalty bonus is not subject to the rules of bonus conversion into cash.



General Terms and Conditions
 All bonuses granted by Casino are not subject to any expiration, i.e. they are unlimited in terms of the period of their conversion into cash.
 By accepting this bonus offer a player agrees to receive e-mail notifications regarding his bonus award and conversion.
 Bonus award is available once per player.
 Players are allowed to receive only one Welcome Bonus upon making their first deposit.
 There are no game exclusions for bonus wagering, i.e. bonuses can be won back in each game; however, their won back contribution varies from 2 to 100% in accordance with the Bonus Terms and Conditions.
 Registering more than one account at Casino is not allowed. If a double account is detected it is automatically banned and bonuses are forfeited.
 Casino reserves the right to modify, change, suspend or terminate bonus award at any time for any reason without prior notification to players.
 If Casino suspects any player in abuse of the present offer, their bonus awards will be forfeited and accounts banned.
 In the event of any dispute, the decision of Casino is considered final and irreversible.
 By participating in the present promotion players are automatically considered to have accepted these terms and conditions.

[ksech]

Two things...
Do you have a list of countries that aren't allowed to play at the casino? This will provide less anger and frustration (and possibly negative comments) towards the casino. Also, I didn't see, and possibly just missed it, any max bet/stake size per game?

[petro]

Hope my criticism isn’t too much for you Slotmonster.
My high school English teachers humiliated me…

This part is unclear;
Bonus Award Table
1st Deposit Bonus Total
£10 £10 £20
£150 £50 £100
£200 £150 £350

This part could be refined;
“Bonus wager multiplier is equal to 20, which means a player is required to make a £20 bet per each pound of his bonus award. If you make a deposit of £20, you receive a bonus award of £20 to your user account. To be able to cash out your bonus amount you will need to wager on the total of £400.”
Might be better just to say; wagering requirement is 20 times bonus and give a simple example.

“Game Contribution Example of £10”
No real need for this part; “Example of £10."

“Slots, American Roulette 100%”
You may leave yourself open to abuse if you set American Roulette to 100%. Perhaps better is 50%.

“…are not used for winning back bonus awards.”
Might be better just to say; Do not contribute towards meeting the wagering requirement.

This part is unclear;
“In case of any deposit on condition that a user balance is less than £1, all bonus awards that have not been won back are voided.”
Rewording it may fix it.

“If a player appears to have more than one user account, bonuses will be forfeited.”
Better to say; If a player has more than one user account…
Without the word; appears.

“…bonuses can be won back in each game.”
Clearer would be; All games contribute to meeting the wagering requirement.

“If Casino suspects any player in abuse of the present offer, their bonus awards will be forfeited and accounts banned.”
As a player myself I don’t like this. It gives me a bad feeling when I play at casinos with these kind of terms. A good idea is to make your casino ‘hole proof’ so it’s not possible to abuse bonuses.

[SlotMonster]

Two things...
Do you have a list of countries that aren't allowed to play at the casino? This will provide less anger and frustration (and possibly negative comments) towards the casino. Also, I didn't see, and possibly just missed it, any max bet/stake size per game?

This is a UK Only casino.

As for max bet/stake - no restrictions. You can bet your whole bankroll in one spin if you want to.

[Nifty29]

Observations:

The English isn't wonderful and terms such as 'winning back' doesn't really make sense.

Wager contributions should be expressed in terms of $1 not $10.

[SlotMonster]

Thank you for your replies!
Any more opinions?

P.S. I know: English is far from being good...thanks God it wasn't written by me

[vinylweatherman]

This is a UK Only casino.

As for max bet/stake - no restrictions. You can bet your whole bankroll in one spin if you want to.

In this case, this casino will be "eaten alive" by advantage players, and if the reaction is mass confiscation due to "spirit of play" (given that the terms offer NO defence), the bad PR generated will drive prospective players away. Remember, in the UK (your target market I believe), the choice is overwhelming.

The advantage player would simply bet everything on one spin, and if they win - the terms allow immediate withdrawal with sacrifice of bonus.

Example - take max bonus (and they will)

£150 and claim £150
£300 on Black - win = £600 - withdraw £450 and sacrifice £150 bonus
Profit = £450

Take 38 such players (American Roulette)
18 will win, and 20 will lose (red and the zeroes)

The casino makes 20 lots of £150; which is £3000
The players make 18 lots of £450; which is £8100

Oh Dear!

Thank you for your replies!
Any more opinions?

P.S. I know: English is far from being good...thanks God it wasn't written by me

Poor English will make UK players suspicious, and is often one of the key indicators of a "scam", such as a Phishing email, or dodgy website.

Whilst experienced players are used to online casinos having poorly constructed English in their terms, new players will expect the site to appear as though written by a native English speaker, and good English makes a site appear more professional, and thus more likely to be legit.

Apart from the grammar, there is the way some of the rules are expressed, which is NOT how similar concepts are expressed throughout the industry, and thus how players have come to understand them.

The rules themselves look like the original Microgaming "ClearPlay" system, which as any good advantage player will tell you - was full of "holes".


Players don't like nasty surprises, especially when they make their first withdrawal. It is best to have information available about EVERYTHING, as well as to ensure that the verification procedure is NOT "full of hoops" that many feel are designed to catch them out and void their winnings, rather than a genuine attempt to verify their identity.

[SlotMonster]

Thanks, vinyl!

I assume the Casino will have table limits way below the max. B+D amount

The rules themselves look like the original Microgaming "ClearPlay" system, which as any good advantage player will tell you - was full of "holes".

Can you tell me a bit more about these "holes"? Or just provide me with the link where I can read it?

Players don't like nasty surprises, especially when they make their first withdrawal. It is best to have information available about EVERYTHING, as well as to ensure that the verification procedure is NOT "full of hoops" that many feel are designed to catch them out and void their winnings, rather than a genuine attempt to verify their identity.

Verification process will be done before deposit.

[vinylweatherman]

Thanks, vinyl!

I assume the Casino will have table limits way below the max. B+D amount



Can you tell me a bit more about these "holes"? Or just provide me with the link where I can read it?



Verification process will be done before deposit.

There were two "holes" in the original.

1) Immediate withdrawal with bonus sacrifice, coupled with table limits that allowed very large bets in relation to starting bankroll.

2) French Roulette had a 50% weighting, but this made the game +EV for the "grind" tactic. Players (the stupid ones begging to get caught) would simply place $1 on Red and $1 on Black, and autoplay through the WR. The clever ones would simply bet a chip on ONE even money option, but would nevertheless grind out the WR.

MGS operators plugged these holes, and most do NOT allow early withdrawal with bonus sacrifice, and limit the max bet to something like 25% of the bonus credited, or the total starting bankroll. In addition, French Roulette has a much lower weighting, so that the "grind" is no longer +EV.