Rushmore Casino

[jakzak]

This is just a heads up regarding a situation I have going on with Rushmore Casino. Before I began play at the casino, I did my homework and they seemed like a real legit operation. I was lucky my first time out and turned 30.00 into 500.00. I requested my withdrawal, and this is where things have stalled.

On Feb 1 I received the following email

Dear Alan,

Thank you for choosing to play at Rushmore Casino. We have received your wire withdrawal request.

Your withdrawal will be processed and sent out to you within 2-3 business days.

Yours sincerely,

William Harris
Accounts Manager
Withdrawals@rushmorecasino.com

Then this was followed up with a 2nd email on Feb 4

Dear Alan,

We would like to inform you that your wire transfer withdrawal has been approved and sent to you. Your account will be credited within 6-10 business days.

Now in 2 seperate emails from the same person there is a contradiction as to when the wire transfer would be processed, 1st email 2-3 days, 2nd email 6-10 days.

RIght now we are up to 14 business days with no end in sight for payment. According to Hollie and Terry at the Live Chat and Phone support center, I should not worry, I will get paid. But, when?

According to both representatives, emails have been sent to thier withdrawal department, but as of today I still have not heard back from them. I also have sent 2 emails to the withdrawal department without any correspondance from them.

I will update all once payment is received. But it is taking Rushmore around the same time frame to make this payout as I have had in the past with Cool Cat Casino.

Rushmore- If I misled anyone at all please post here. This is just a warning to all depositors, play where you know you will get paid without a hassle. Play where when promises are made the are kept.

Alan

[doomed4ever]

They have been many complaints of slow pay with rushmore a quick search of the forums will show this. They are known these days for hellish withdraw times hence one of the reasons they fell from the grace of the accredited section. When you get you money my advise would be to never deposit there again. They are quite a few very decent RTG casinos listed on the accredited section where you dont have to wait weeks for a withdraw (more in many cases with Rushmore) or put up with there endless list of excuses and drivel. Rushmore is one joint to be avoided based on player imput here. Hope you get Your money soon!

[greasemonkey]

It seems that all of their withdrawal time issues have to do with wire transfers. I am not seeing the same things with online ewallets from them in posts.

[footdr]

Recieved withdrawal made on 2/21 to quicktender on 2/24. Not bad.

[jakzak]

Just received an email saying they are having problems with their 3rd party processor, so they are reprocessing today, 2/25. They say it will be another 10 business days. I say this is crap! Please do not use this service if you need to rely on wire transfers, because to wait over 6 weeks since the initial processing is a joke!

Is there anyone I can contact who may oversee these online casinos.

Thanks Again

ALan

[lots0]

There is no one that oversees any online casino.

They are very slow to pay... but they always pay.

using ewallets, today are usually faster than wires.