UK Moneybookers deposit rejected MG

**LOOKAWAY** · 24th February 2011, 04:47 PM

Really can't believe that I can not now gamble online using neteller or moneybookers from the UK.

Well at least at microgaming. (not tried to deposit anywhere else yet)

I tried to make a deposit at Neteller and couldn't login and got a error message saying they have disabled my account to protect my personal information.

So I thought ok I'll head over to moneybookers where I could login and upload my funds only to then get this message from the cashier.
(see pic)
I think it's because I use AOL, I reckon AOL should take legal action because they are going to lose every gambler that uses them.

**LOOKAWAY** · 24th February 2011, 05:13 PM

Got same error at 3Dice and Bet365 wouldn't even let me login to the casino, just said they don't take bets from my jurisdiction.

Can anyone give advice on a differnet internet provider?

**vinylweatherman** · 24th February 2011, 05:13 PM

It's BS, because it is KNOWN that this automated system is nowhere near 100% reliable. Other places that use it will verify that you ARE from an allowed country, and set a marker on your account so that transactions will work in the future.

You can complain to OFCOM, because AOL are NOT providing you the level of service they have contracted to provide, and are not administering their systems correctly.

You should also inform the CASINOS that you are getting this error message, and ask them to investigate why you are no longer being allowed to gamble. Tell them you have no choice but to cease gambling at THEIR establishment until the problem is fixed, but make it clear that you have been forced to move your custom to other casinos where you do NOT have this problem.

The potential loss of your custom will have THEM prodding Moneybookers and Neteller to "fix it", even more so given that this could affect MANY of their players, and not necessarily just in the UK.

If they mention changing ISP, tell them you are currently bound by a contract with your current ISP, and do not have the right to change provider until your term is up, and that regrettably you will have to gamble elsewhere until then.

You should also empty out your Neteller and Moneybookers accounts if there is nowhere they will work, and when you have done so, make a formal complaint to THEIR regulators, because THEY TOO are not providing you the service they have contracted to provide.

**LOOKAWAY** · 24th February 2011, 05:55 PM

So basically my problem is that my IP address is coming from USA.

Enzo confirmed this by showing me via www.maxmind.com web tool.

**vinylweatherman** · 24th February 2011, 06:12 PM

Originally Posted by LOOKAWAY

So basically my problem is that my IP address is coming from USA.

Enzo confirmed this by showing me via www.maxmind.com web tool.

Which is WHY this system is not 100% accurate, and should not be assumed as such.

MGS use the same system to prevent US players from playing at the main MGS software, which seems rather ODD, because your "USA IP Address" does NOT cause the MGS software to lock you out. Clearly MGS have something in place to prevent this, such as you having verified your details, and of course, your location.
Moneybookers can easily do the same thing, as they also have your personal details, which prove your location far more accurately than your IP address.

Think of this the other way, what if a US player had a non-US IP address because of the same innacuracy. Would Moneybookers STILL be saying "nothing we can do to STOP this player depositing to casinos" to the DoJ - I doubt it. Moneybookers therefore MUST have a back-up system in place to cater for when geolocation fails, as do MGS.

MGS developed their back-up when they were railroaded into implementing geolocation after the "Kentucky case", but found that players from OUTSIDE Kentucky were being locked out, whilst SOME players from WITHIN Kentucky were NOT locked out. MGS corrected this by manually locking out Kentucky based players from their registered details, and players NOT from Kentucky only had to provide proof of this to the casino in order to have their account excluded from geolocation blocking.

Moneybookers are claiming there is nothing they can do..... BOLLOCKS!

They just need a prod from someone higher up the food chain than a mere CUSTOMER, which is why I suggested OFCOM, the casinos (merchants), and the IOM and/or UK regulators under which Moneybookers and Neteller operate.

The casinos have considerable clout, as can be seen from how willingly Moneybookers and Neteller will do their bidding when it comes to a "chargeback" against a "bonus abuser" they paid by accident.

OFCOM can give AOL a prod to ensure their IP addresses meet international standards. This is because these standards require ISPs to keep ACCURATE allocation data for the IPs they control, and provide this for geolocation services to use.
I suspect that where NO data has been entered for an IP address, the default is to read that as "from the USA", rather than as "unknown".
IF this failure prevents the use of the internet by the customer, then they are in breach of the rules.

Interestingly, whilst you may not be able to deposit at casinos, you may find you ARE able to access all those "USA only" media content services, where you can get the latest TV and some movies FOR FREE from the catch-up services of the main US TV channels.
Conversely, you will NOT be able to get the BBC iPlayer and similar services to work.

You CAN get around this by using a proxy

**LOOKAWAY** · 24th February 2011, 06:54 PM

Now everything seems fine, I can deposit again.

It's going to be a pain if this keeps on happening.

**LOOKAWAY** · 24th February 2011, 07:27 PM

This problem has only caught me out today but seeing that at times I have found that the newer slots have been not available at times on Microgaming casinos for me. But I must not have tried to deposit in the past when the newer games were not available.

Just goes to show that today was not a one off.

So any casino meister members not from the USA experience the loss of the newer games from time to time like me?

**vinylweatherman** · 24th February 2011, 09:23 PM

Originally Posted by LOOKAWAY

This problem has only caught me out today but seeing that at times I have found that the newer slots have been not available at times on Microgaming casinos for me. But I must not have tried to deposit in the past when the newer games were not available.

Just goes to show that today was not a one off.

So any casino meister members not from the USA experience the loss of the newer games from time to time like me?

Eh

Given that there are NO US players on MGS any longer, WHY is this code STILL in the software some EIGHT MONTHS after the porting of US players to the Level 11 variant.

It now serves NO purpose, is unnecessary "bloatware" in an already overweight application, and it either does nothing, or CAUSES PROBLEMS for non-US players who are supposed to be able to use the new games.

Could it be that "Level 11" is one big LIE, and that it has all along been Microgaming, but with this piece of code making it LOOK like it doesn't include the new games.

It is possible to FIND OUT too, and figure out which games are there and hidden, as opposed to not there at all.

With a clean install of a "Level 11" lobby, the games would simply not be there at all, since they were NEVER licensed to Level 11 in the first place. Games released from August 2010 didn't even EXIST when the software was passed on to Level 11, along with a subset of "old" games.

This move would have rendered any geolocation based game blocking obsolete, and it should have been removed in updates following the removal of US players.

If MGS have merely "bodged" this, and/or are lying about this elusive Level 11, then US players CAN play all of the new games, and IN the Level 11 lobby.

IF a US player manages to pull this off, it will PROVE that Level 11 is simply Microgaming themselves. If the games cannot be found, it STILL leaves the question as to WHY location based game blocking still exists in the MGS branded version.