Click2pay

[slotchik]

They finally have a toll free support number:

Customer Support

US Tollfree
1-888-254-2729

International
0049 30 300 11 01 00

They charged my account THREE Times the same amount but when i called, they said they had a glitch and everything would be fixed. I'm still a bit leary but they seemed nice about it. Hope my money comes back to my bank account! LOL

[spinslot]

Originally Posted by slotchik

They charged my account THREE Times the same amount but when i called, they said they had a glitch and everything would be fixed. I'm still a bit leary but they seemed nice about it. Hope my money comes back to my bank account! LOL

Same thing happened to me. I am waiting for my triple-charged money too.

[pixie11]

The service seems to work fine when you first register. However, I also wasn't told of the "micro-deposit" but happened to see it in my bank. Have spoken to customer service to verify all information and send info they needed. I still got charged three times.

Star rating went from three to two, no further purchases can be made (bank declining so it seems), have debited my bank account three times but supposedly acct will be credited on monday, and they have now locked me out of my account.

Since there seems to be a 50/50 shot of getting an email answered, or the questions sent to them actually answered, I don't think I'd recommend their use until they have worked out all of their technical problems.

So I am now waiting to find out why I can't even view my account any longer.

Good luck to everyone else too!

Pixie

[GrandMaster]

I have not been triple charged (yet). It is ridiculous, however, that they want a bank statement less than a week old to raise my star rating to 3 stars. This leaves a narrow window of opportunity each month when I can do it and I am not even funding my click2pay account from my bank account.

[cypherpunk]

Also note that to withdraw any money at all you need a rating of four stars. Goodness knows how many hoops you have to jump through to get that.

[RobWin]

After all I have been thru with this Click2Pay outfit so far they now TRIPLE DEBIT MY CHECKING ACCOUNT !! .....below is a copy of an e-mail that I received early Saturday morning....


"Dear Click2Pay Customer,

Click2pay are extremely sorry that your bank account has been debited twice due to a technical problem in the ACH Network.

The amount(s) which have been debited twice from your account have today been immediately refunded.

Please accept our sincere apologies for this ACH Network error.

Kind regards

Click2Pay Service Team"


NO REFUND as of Monday night at 10:40 PM EST.... and now TRIPLE DEBIT CHARGES for the same amount that the Double Debit was supposed to be credited for .... I'm afraid to check my checking account tomorrow morning to see what more Erroneous Charges have been attached to my bank account.

Click2Pay needs to get their act together and fast and get this mess straightened up. I can only imagine that I am not the only customer in the USA who is having problems with their service.

(Click2Pay) blames their bank for this error but I hold Click2Pay responsible for these Erroneous Charges. Before they put an ACH debit charge thru they need to check and make sure that I did in fact receive credit at the appropriated casino for that particular charge.

[spinslot]

I got the money today but they overcredit by $100.
The fact that they can walk in and out of my account freely makes me so uncomfortable.

Originally Posted by spinslot

Same thing happened to me. I am waiting for my triple-charged money too.

[LRDell]

I have had the same kind of problems with these people, But I was really stupid and tried to deposit $300. I was on the phone with the guy from CLick2Pay walking me through the steps becuase he said everything looked fine on his end, and everything should be active. But we got the same error message about the bank declining. So today I see two $300 withdrawals from my account (and still not in the casino account!)!!!!

I am really angry (mostly at my self for being so stupid as to try for $300) hope that this all gets resolved.

[rayharold]

I know many may not want to hear this. But, for my own job related experiences, anytime anything new softwarewise/companywise etc. comes out, it is best to wait for a while to see what problems arise before jumping in. Many many times companies will put things out because of financial pressure and arbitrary deadlines before the product has been fully tested. They then depend on customer problems/complaints to debug their product. I expect that Click2Pay falls in this same category.

[SmartWest32]

Reading all these negative comments, I finally decided to test C2P for myself, okay and because of the bonus my casino offered. And guess what? Within minutes of registering I was called by Click2Pay Service to validate my account. I was treated friendly and with respect even though I asked one question after the other, thanks to ya all I had enough to ask
So far everything went purrrfect. No errors, no double booking. And when I wanted my Star Rating upped, I just sent them an email and within minutes they called me and sorted everything out.
From my point of view I can only recomend Click2Pay!