Betphoenix experiences?

[Diane]

Hi Guys,

First, I'll thank the kinds words spoken of me; it is an honor; truly


Now, regarding BetPhoenixCasino. I see several sub-topics within this thread. So let me try to address them one by one, as I think I will be able to get to each point more effectively this way:
this thread, I really appreciate it

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

_________________________________
post snipped for brevity.

Nicholas,
I do not know you, nor have I had any contact with you, but your participation and willingness to answer questions is greatly appreciated.

One topic that was NOT addressed yesterday is the problem that is currently going on with your cashier system. Since yesterday morning we have been unable to view any of the cashier data due to technical difficulties (I was quoted this by your chat rep). I was told yesterday that it would be up and running by last evening and that as a result withdrawals were being delayed.

I just checked again a few minutes ago, same problem, no access to any cashier info and live chat said it was unknown when it would be operational.

Naturally we all get nervous when these things happen. Can you give us an update on the issues. Will it impact pending withdrawals?

Thanks
Diane

[De Beuker]

_________________________________
post snipped for brevity.

Nicholas,
I do not know you, nor have I had any contact with you, but your participation and willingness to answer questions is greatly appreciated.

One topic that was NOT addressed yesterday is the problem that is currently going on with your cashier system. Since yesterday morning we have been unable to view any of the cashier data due to technical difficulties (I was quoted this by your chat rep). I was told yesterday that it would be up and running by last evening and that as a result withdrawals were being delayed.

I just checked again a few minutes ago, same problem, no access to any cashier info and live chat said it was unknown when it would be operational.

Naturally we all get nervous when these things happen. Can you give us an update on the issues. Will it impact pending withdrawals?

Thanks
Diane

OMG, is it the 'check your licence' thing again?
Thats not the first time.

Tsk tsk, casino's should NOT use cracked software!


Thanks for your input Nicholas, and find yourself a better place to work for.
They dont deserve you!

[chuchu59]

nicolas, i will be happy the day u introduce ecocard as a depositing option. u said u want players happy, didnt you?

[Diane]

Nicholas,
The cashier system is still down, with now Monday being quoted as when it will be back up. I have sent you both a PM and an email requesting assistance without reply.

I have sent two emails to payouts@betphoenixcasino.com per instructions from your live chat. No response.

Today I asked live chat for a number that I could use to contact the payouts department and was told that "they would contact me".

I am getting concerned. Can you provide an update either here or to me privately due to my 2 prior contacts with you?

Thank you,

Diane

_________________________________
post snipped for brevity.

Nicholas,
I do not know you, nor have I had any contact with you, but your participation and willingness to answer questions is greatly appreciated.

One topic that was NOT addressed yesterday is the problem that is currently going on with your cashier system. Since yesterday morning we have been unable to view any of the cashier data due to technical difficulties (I was quoted this by your chat rep). I was told yesterday that it would be up and running by last evening and that as a result withdrawals were being delayed.

I just checked again a few minutes ago, same problem, no access to any cashier info and live chat said it was unknown when it would be operational.

Naturally we all get nervous when these things happen. Can you give us an update on the issues. Will it impact pending withdrawals?

Thanks
Diane

[anniemac]

Since no one else is posting about cashier problems, is it just the payout area that is down? Are they taking deposits still?

[GGW Laurie]

Since no one else is posting about cashier problems, is it just the payout area that is down? Are they taking deposits still?

I chatted with Nicolas yesterday and there are no depositing or withdrawals going in or out until they have the cashier upgraded, this is very upsetting to the Casino players and Nicolas, he does strive to always put the players first and his hands are tied at the moment.

He will be updating the forum as to what happened as soon as the issue is fixed, we know that Nicolas is forum friendly and doesnt shy away from questions, so lets just see what happens Monday as I have complete respect in what he says.

Laurie

[Diane]

Since no one else is posting about cashier problems, is it just the payout area that is down? Are they taking deposits still?

I don't know why no one else has posted about this -- board was unusually quiet which is why I brought it back up again earlier today. Cashier feature has been inoperable for days.

But per live chat there were "no delays" with pending withdrawals....but then no responses to emails, which is why I took the approach that I did. I tried Nicholas via PM and private email without a response so far. But then again he doesn't know me as I am a relatively new player at BetPhoenix a few deposits and then this is my first attempt at withdrawal requested 1/16. So I am really only at 5 business days and counting.....

I gave kudos to Nicholas for his post earlier in the thread, but no mention was made of the shutdown of the cashier function which has already happened at the time he posted (If I remember correctly)

I continue to watch and wait.

Diane

[Jasminebed]

A big issue like your cashier being down tends to effect a casino's operation pretty heavily. Diane, have you provided the casino with the completed cashback form and copies of your ID and a recent utility bill? You will also need copies of any credit cards you used to deposit.

There's a link for the authorization form on this page:

You don't want to be contacted at the end of five days with this request if you haven't already sent stuff in. You can at least get it ready.

[2btakn]

Nicholas,
The cashier system is still down, with now Monday being quoted as when it will be back up. I have sent you both a PM and an email requesting assistance without reply.

I have sent two emails to payouts@betphoenixcasino.com per instructions from your live chat. No response.

Today I asked live chat for a number that I could use to contact the payouts department and was told that "they would contact me".

I am getting concerned. Can you provide an update either here or to me privately due to my 2 prior contacts with you?

Thank you,

Diane

I made a withdrawal request from BetPhoenix on the 7th/8th and have been getting the run around. They told me 7-10 business days then came Friday and I talked with Omar was also told to email that same address and still no reply. This is my first withdrawal and the experience playing was great I was ready to put some of my winnings back into their casino until now. I even asked if there was a delay and he just simply didnt respond so after 5 minutes I gave up. I hope this $975 isn't going down the drain.

[reda]

please keep us informed on this situation. as i play there randomly. never had a cash out of much so if i did win id really like to know if i would get my money.