Withdrawal confiscated due to self-exclusion at another casino

[tommouk]

Hi all,

I joined a new casino Tuesday night and had never played there before (no names yet)

I made a deposit and won a few £'s and withdrew it.

I received an email saying 'Confirmation of Withdrawal‏' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'

Also my withdrawal has been confiscated.

Is this right?

Any help appreciated, Steve.

[jelsmith]

That doesnt sound right. If you were playing within a group you should not have even been allowed to register let alone sign up and deposit. I would contact the rep if they have one here and if that isnt successful I would PAB.

[vinylweatherman]

Hi all,

I joined a new casino Tuesday night and had never played there before (no names yet)

I made a deposit and won a few £'s and withdrew it.

I received an email saying 'Confirmation of Withdrawal‏' - This email serves to confirm that your cash withdrawal as recorded below has progressed through the casino pending-cash cycle and is currently being processed by our e-cash company.

I went on tonight to play some more but my account is locked - this is apparently due to me self-excluding at another casino - the helpdesk said 'Once you exclude yourself from a casino, you can not play at any online casino. Once you exclude at one casino, you are on a list called the CND list, which prohibits you from playing at any online casino. There is nothing that we can do about this, as all online casino's are obligated to following these rules and regulations'

Also my withdrawal has been confiscated.

Is this right?

Any help appreciated, Steve.

Bollocks.

Online casinos are regulated by numerous different jurisdictions, and NO-ONE can "obligate" an online casino to do ANYTHING, sometimes not even their own jurisdiction without a fight.

There may be an industry wide MORAL obligation to ensure problem gamblers cannot simply cave in to willpower, and play elsewhere. HOWEVER, this is SELECTIVE application of this CND list. It is a list of players who should not be allowed to PLAY, and NOT a list of players who should not be allowed to WIN. Your account should have been compared with this CND list as soon as you registered it, and locked right there and then. ANY BS story from the casino of "can't be done at this stage" is a load of BS, it CAN be done, and is simply a matter of using a computer program to compare the details of a new player with the CND list, something that doesn't take a computer very long to do.

All of this ONLY applies if the earlier self exclusion was because of "gambling issues". Many players close accounts for different reasons, perhaps because they don't like the level of service they have received.

[rainmaker]

This is not a good way of doing business. As jelsmith is saying, if you exclude yourself then you are not permitted to later register and use an account (for a period of time, or for all time) .

If you where permitted at another casino to register and play, then of course you must be permitted to also do a withdrawal.

good luck.

[Pulver]

I would suggest that you PAB and let Max take a look at it.

It doesn't sound right in my ears, that's for sure.

[raj]

This concerns me.....I have self excluded from 1 or 2 casinos in the past....usually after a bad run and deciding to take a 6 month break for a while from that particular venue. I had no idea that I was excluding with any casino other than the one I had requested.
Perhaps someone in the industry could clarify. You are certainly not told this when requesting a short exclusion.
Raj

[rainmaker]

By the way, does anybody know anything about this "CND list" ? I have never heard of it. I tried to google it, but found nothing of interest.

[raj]

By the way, does anybody know anything about this "CND list" ? I have never heard of it. I tried to google it, but found nothing of interest.

I thought it was something to do with nukes, chaining yourself to fences at Greenham common, not washing properly and going on noisy protests

[rainmaker]

I thought it was something to do with nukes, chaining yourself to fences at Greenham common, not washing properly and going on noisy protests

hehe...case closed

"The Campaign for Nuclear Disarmament (CND) is an anti-nuclear organisation that advocates unilateral nuclear disarmament by the United Kingdom..."

[rainmaker]

(Sorry for posting twice, my computer...well something wrong happened)