Belle rock group officially extends pending withdrawal period

[colly]

Just a heads up to all that Belle rock casinos have extended there withdrawal pending period from 24hrs to 72 hour with an effective 96hrs for weekends.

Support was very helpful but this probably means Bellerock loses me as a player - 72 hrs is just not acceptable and 96hrs even less so- this is why I left the casino rewards group. I do most of my play from thursday to sunday and not prepared to wait what is now effectively 5 days, Pity because I have always had excellent service from the Belle rock group.

The below is an extract from chat (edited to remove names and extraneous details. They did flush this for me= good service (and I think helped by being polite and not ranting)



"Anyone making a withdrawal over the week end, the transaction will be process the following Monday


G12:14:16 PM

Thursday is when you requested the withdrawal, it went into the pending period, the pending period is no longer 24 hours, it is 72 hours and thus it falls on the week end,,
G12:14:38 PM

Let me see what i can do to get it out of the pending period for you, one moment please

G12:18:26 PM

Ok, i will flush it for you now..

(Australia) penelope 12:21:54 PM

good night and thanks for flushing the withdrawal

G 12:22:02 PM

Pleasure "

[Webzcas]

Just a heads up to all that Belle rock casinos have extended there withdrawal pending period from 24hrs to 72 hour with an effective 96hrs for weekends

At least they flush upon request.

Pending withdrawals and the ability to reverse them during this period is a major bug bear of mine. If the likes of 32Red, Ladbrokes have little or no pending withdrawal period, then I am shocked why the likes of Belle Rock can't.

[jetset]

Geez...talk about going into reverse - don't these casino managements listen to player preferences at all?

[Simmo!]

At least they flush upon request.

Pending withdrawals and the ability to reverse them during this period is a major bug bear of mine. If the likes of 32Red, Ladbrokes have little or no pending withdrawal period, then I am shocked why the likes of Belle Rock can't.

LOL. I closed my accounts when it went from 12 to 24! 72 is terrible - makes it the worst of all Microgming casinos in fact - although the flushing does count for a lot. The problem I found was that a flushing request could take up to 12 hours to action, although that was back when their support responses were roundly criticized for being rubbish. Has improved since then I'm told.

Geez...talk about going into reverse - don't these casino managements listen to player preferences at all?

Simple answer is: no. 32Red's award is safe for a few years yet I think

Thanks for the heads-up Colly

[vinylweatherman]

LOL. I closed my accounts when it went from 12 to 24! 72 is terrible - makes it the worst of all Microgming casinos in fact - although the flushing does count for a lot. The problem I found was that a flushing request could take up to 12 hours to action, although that was back when their support responses were roundly criticized for being rubbish. Has improved since then I'm told.



Simple answer is: no. 32Red's award is safe for a few years yet I think

Thanks for the heads-up Colly

Not quite. Canbet have ALSO moved to a longer pending period, but it is "2 business days", and the WAY they calculate this makes it effectively FOUR business days.

Support told me that the calculation does NOT include the day of withdrawal. I withdrew around 2am after a "midnight session". I was told that the 2 days pending only started the FOLLOWING day, rather than being 48 hours from the time of withdrawal. When this pending period ended, the withdrawal was NOT sent for processing straight away, but the period was "rounded up" AGAIN at that end too, and only processed the FOLLOWING day. For a withdrawal just after midnight, this is WORSE than the new BelleRock 72 hours.

It seems quite a few casinos are moving BACKWARDS in terms of the service provided, and I fail to see ANY technical reason for this. If anything, they should be able to steadily REDUCE the standard pending period as they get better at operating the service through practice.

It is the secretive way they intoroduce these changes that adds to the problem. They are not even telling their advertisers, and this means that the Accredited list has out of date misleading information on some casinos, and we can no longer rely on what we read there.

It will backfire though, because when a player is told one thing, and finds out they are having worse and unwritten rules applied to them, they become suspicious that they are at risk of getting screwed, and when they DO get paid, they still might think of it as a narrow escape this time, but don't want to chance their luck again with the group.

THREE casino groups so far have lost MY custom because they DID pay me, but "jerked me around" first by applying some unusual, unwritten, and WORSE terms to my withdrawal. For one of the three, it was more of the "phew! narrow escape" because they were treating other players in similar circumstances to me poorly by suddenly banning them. I was not prepared to be "manhandled off the premises" by "security", so left of my own accord, and WITH all my winnings to date.

IF any operator wants to poach some players from the competition, CUT the pending period right back to 12 hours, and make sure everybody hears about it.

[doomed4ever]

Well desperate times - = desperate measures. The only reason to extend a pending period on a withdraw is to entice as many players as possible to reverse. Wholly wrong in my view! I recall when the FL suddenly pushed a similar change with similar withdraw times. They went from a 1st class outfit who would flush on request and payout like clockwork within 24 hours 7 days a week. They like a number of other casinos where I played at on a very regular basis , who switched to the no flush rule instantly lost my business.

As stated when the likes of 32red who flush on request and Ladbrokes where you dont even need to flush why go for second best. Any reverse time in my view is wrong. Thumbs down to all casinos who follow this path may their loss in deposits be many and heavy.

[Lucky Loser]

Thanks all for the heads up. I wont be playing at a Belle Rock casino again unless I get a really good bonus. I dont play at casinos that take longer than 48 hours to pay.

It just amazes me casino management make these short sighted business decisions. They will just lose all their big gamblers and most profitable customers. Its not like Belle Rock offer alot of big bonuses so why play there when there are much quicker paying MG casinos.

[vinylweatherman]

Thanks all for the heads up. I wont be playing at a Belle Rock casino again unless I get a really good bonus. I dont play at casinos that take longer than 48 hours to pay.

It just amazes me casino management make these short sighted business decisions. They will just lose all their big gamblers and most profitable customers. Its not like Belle Rock offer alot of big bonuses so why play there when there are much quicker paying MG casinos.

I just got 100% up to £500

This could be ALL the action they get from me for a while though, now that I know they take 72 hours to pay.

Maybe if I ignore them till NEXT Christmas I will get ANOTHER 100% to £500

I missed it for a while, because their mailers kept ending up in spam, and I only found them when I did a check & clearout earlier in the week.

They ONLY offered 25% up to £50 on my King Neptune account, so guess which casino of the two just got reinstalled

[taysh075]

I stopped playing there a few months ago when I joined 32 red. When I can get payments so quickly, I didn't even feel like waiting the 24 hours (or more if on weekend). Now, no way. Why would I place my money in a casino that takes so long to withdraw my winnings when there are other sites out there willing to payout quickly and efficiently. This could seriously lose them some business!

[gloria460]

It seems they only flush for certain countries. I had a rather large withdrawal and asked for it to be flushed and they informed me that they don't flush.

Three days was a long time but I made it without too much damage and now I have to uninstall as it took better than a week for the money to hit my echeck account once the pending period was over. I transferred the money to my global ATM card and now I have to wait 1-3 days for the money to be put on the card. Once the casino sent the money to echeck the process should have been instant.

I've never had this kinda problem in getting a quick withdrawal.