I just closed my iNetBet acct...

[3mptyseat]

I have been a loyal depositor at iNetbet for over two years... But as of late, I have been having issues with the CRS;s there. Then today, after waiting all weekend for a response to a technical problem, I got a nasty email from one of their CSR;s... He was not responding to help, he was responding to insult me...
I wont post the emails here, but suffice to say, I have a lot of patience and deposit roughly $200 a month there...
I have never cashed out once, in fact, all my stats there tell me they are illegitimate, but the assurances from respected friends and forums like this have kept me faithful...
But when I have to wait three days for a response for tech help, and the response is a bitching CSR, not the tech help I need, its over, and I hope others who see that something has fundamentally changed at inetbet will follow suit...
BTW, below is a SS of the error I am getting with inetbet... I am getting it at doyles room casino too, any suggestions since CSRBitchnMoan wouldn't help...

 

[The Viking]

well cant help you there as i cant even download it that far ever since i bought a new puter with windows 7 i cant download Inetbet ? only casino i have that prob with always get an error that says im missing this file

 

[Jasminebed]

I'm not saying re-open your account, but perhaps you could contact the rep here and forward on the email.

Perhaps it will help them improve support for their remaining customers.

 

[Vegasbum]

Did you remove the old inetbet from your computer(uninstall) and then download it all again. Usually works for me

 

[3mptyseat]

I will forward it...

I'm not saying re-open your account, but perhaps you could contact the rep here and forward on the email.

Perhaps it will help them improve support for their remaining customers.

U know whats tell tale, the past three emails from them have not included a signature, it could just be a pissed off CSR.,,,

 

[Mavin1]

well cant help you there as i cant even download it that far ever since i bought a new puter with windows 7 i cant download Inetbet ? only casino i have that prob with always get an error that says im missing this file

I have internet Explorer 6 and won't upgrade to 7 as it always messes up the function of my computer. What I have done is downloaded Firefox browser, so if one browser is giving me grief, I will use the other.

 

[jas2587]

U know whats tell tale, the past three emails from them have not included a signature, it could just be a pissed off CSR.,,,

none of their emails has a signature
just like when they post here they just say Inetbet no persons name in the post thats so they dont get in trouble
I have windows 7 an no problems
I think you just might have a virus since more then 1 casino is involved
do a scan uninstall an reinstall

Good Luck
Cindy

 

[asianeyes]

none of their emails has a signature
just like when they post here they just say Inetbet no persons name in the post thats so they dont get in trouble
I have windows 7 an no problems
I think you just might have a virus since more then 1 casino is involved
do a scan uninstall an reinstall

Good Luck
Cindy

I too have windows 7 and no issues whatsoever.

 

[skiny]

I'm not saying iNet is always rude but has anyone ever seen an iNet CSR be overly friendly?

 

[chiggerbyte]

iNetBet turns McAfee RED

I've been looking around for that 'one special RTG' place to play, so I've been researching all day...from here of course. I just clicked on all the accredited RTG places listed here, and when I went to iNet, Big Mac tried to have a stroke on me. Turned RED...warning,warning...get the hell outta this website (or something to that nature). Got to say I was more than a little surprised.

I never have a problem downloading ANY brand of casino EXCEPT Vegas Technology. RTG downloads great for me. I have more darn problems with the Vegas Tech stuff...All the Time. JUST Vegas tech. casinos. Can't figure it out.

Course now...I have (I'm so embarassed Windows ugggg VISTA. Vista does not play well with others. It is a problem child. It's a hateful, hateful system and if I ever get rich I'm going to rip it out by it's cold cold heart and replace it with...I dunno...Windows 96!? LOL

Anyway...anyone else have their security go RED when you try to go to iNet?

 

[winbig]

I've been looking around for that 'one special RTG' place to play, so I've been researching all day...from here of course. I just clicked on all the accredited RTG places listed here, and when I went to iNet, Big Mac tried to have a stroke on me. Turned RED...warning,warning...get the hell outta this website (or something to that nature). Got to say I was more than a little surprised.

I never have a problem downloading ANY brand of casino EXCEPT Vegas Technology. RTG downloads great for me. I have more darn problems with the Vegas Tech stuff...All the Time. JUST Vegas tech. casinos. Can't figure it out.

Course now...I have (I'm so embarassed Windows ugggg VISTA. Vista does not play well with others. It is a problem child. It's a hateful, hateful system and if I ever get rich I'm going to rip it out by it's cold cold heart and replace it with...I dunno...Windows 96!? LOL

Anyway...anyone else have their security go RED when you try to go to iNet?

All RTG casinos are flagged by AV programs

 

[Smokeycasino]

FYI, you must disable your Firewalls before it can download properly or if a pop up comes up from your anti-virus protect program -click allow all.

 

[footdr]

problems downloading games

Are you having problems with all games or a few games loading.

This has happened to me at Slotmadness. I could never get the new games to download but the rest were fine.

They were never able to resolve the issue and the tech support never got back to me as I requested.

So don't play there anymore.

If it is all games. Besure you search your files for Inetbet files and delete them. Restart your computer.

Then, make sure you shut down your virus protection and firewall programs, add inetbet to your safe list(website and cookies) and try it again.

After it is downloaded see if it works. Don't forget to turn protection back on.

This procedure has worked for me in the past.

 

[colly]

I had a similar problem a few years back and the support and RTG techs were very helpfull- however this was a few years ago.

Inet was always my favourite rtg and anyone who "knows" me from WOL days would recall I usually leapt to their defence. The CS standards however have gone down - while James and Emily will usually give a polite response- One of the reps there is downright terse and some have given out incorrect information.

This may be the rep that the Op dealt with and if so i can understand his feelings.

Most are good but all CS are the face of the casino so one grouch can have undue impact/ To be frank after my experience with this person I seriously considered whether Inet would remain my casino of choice.

 

[Nate]

Most are good but all CS are the face of the casino so one grouch can have undue impact/ To be frank after my experience with this person I seriously considered whether Inet would remain my casino of choice.

There are so many threads concerning InetBet and their Rude responses to players. I have always wanted to play there, but this is the main reason they do not even feature in my mind when considering to try a new RTG... Live CS would help when you are having 'Technical Issues', but alas, the probability of that happening is like InetBet starting an MG Casino tomorrow...

IMHO - I have NOTHING against Inetbet, but from what i have read they FAIL Horribly in:

1. Manners
2. Casino Support

Not my Cuppa Tea.

Nate

 

[tat00]

i couldnt agree with you more nate.
i gave up on them mainly becasue of rudeness on emails and also no live chat . but i praise them for promptness and fast payout. but to me that does nt matter as much as customer service . as any bussiness out there customers is what makes you or break you , why wouldnt you want to make sure they are number 1?

 

[colly]

There are so many threads concerning InetBet and their Rude responses to players. I have always wanted to play there, but this is the main reason they do not even feature in my mind when considering to try a new RTG... Live CS would help when you are having 'Technical Issues', but alas, the probability of that happening is like InetBet starting an MG Casino tomorrow...

IMHO - I have NOTHING against Inetbet, but from what i have read they FAIL Horribly in:

1. Manners
2. Casino Support

Not my Cuppa Tea.

Nate

To clarify- generally the support is good, prompt and polite- there are however a few CS's of late who are not- I certainly wouldn't go so far as to draw the conclusion that they fail horribly= You can also see many positive threads on Inet.

I just feel as a long time player they have dropped the ball a bit. Still better than many casinos out there

I find this sad as not only did Inet have fastest payouts but also excellent overalll support. I do note that my encounter with this person was while Emily was away so maybe the inmates were running the prison

 

[Nate]

To clarify- generally the support is good, prompt and polite- there are however a few CS's of late who are not- I certainly wouldn't go so far as to draw the conclusion that they fail horribly= You can also see many positive threads on Inet.

I just feel as a long time player they have dropped the ball a bit. Still better than many casinos out there

I find this sad as not only did Inet have fastest payouts but also excellent overalll support. I do note that my encounter with this person was while Emily was away so maybe the inmates were running the prison

I do not doubt that InetBet are fast with payouts....

Most of the threads on Inet Stem from the lack of Live Chat, Rude Reps and Their Bonus T&C's.... Whilst everything may not be their fault it has stuck in my mind that they refuse to acknowledge the need for Live Chat and also, after having several complaints of 'Rude' staff, the complaints continually come in...

You would have thought that after a few people complained, they would do something to teach ther staff manners....

Nate

 

[3mptyseat]

closed acct

Thats just the thing... They are dropping the ball and they dont seem to care...The CSR in question was taking 10 to 30 minutes to answer my emails, so that an exchange of 4 queries by me took almost an hour and a half before I had his 4th response... But after the email that sent me past the point of reconciliation, the email where I asked him to close the acct, he responded in seconds... Followed by another one...

Support
to me
8:26 AM (19 hours ago)
Your account is closed, refrain from sending further emails.

My point is... I would expect most casinos to attempt to make amends, not permanently burn the bridge...

 

[iNetBet Promos]

Hi All,

I have checked into this particular case and as always there are two sides to a story. 3mptyseat sent us a mail yesterday as follows: The subject was simply "ur CSR are ignoring me" and and the content was just: "I have been sending them this error for days, Idk whats wrong with them, but ur service has been s### recently".

The CRS looked into this for them and send back a reply saying that no other emails had been received and this was the first they had seen. They said there was no need for insults and asked the player to clearly elaborate on the problem so they could assist.

A couple of emails were received in reply which stated that the CSR was lying, that the player wanted their account closed and that we were thieves.
They also stated "I cant wait to post this all over the forums".

Their account was thus closed as per their request.

I am afraid sometimes there is no rational explanation for peoples responses. This is one such case. I am unsure if the player has some ulterior motive here. However if they had simply been civil and listed their issue as clearly as possible then I am sure the rep would have done their best to assist.

As some of the other posts here attest problems with games can be caused any number of things. It may be ISP issues, firewalls, antivirus software etc and can be difficult to pin down the exact cause.

Best Regards
iNetBet Promos

 

[CoolCat]

Hi All,

I have checked into this particular case and as always there are two sides to a story. 3mptyseat sent us a mail yesterday as follows: The subject was simply "ur CSR are ignoring me" and and the content was just: "I have been sending them this error for days, Idk whats wrong with them, but ur service has been s### recently".

The CRS looked into this for them and send back a reply saying that no other emails had been received and this was the first they had seen. They said there was no need for insults and asked the player to clearly elaborate on the problem so they could assist.

A couple of emails were received in reply which stated that the CSR was lying, that the player wanted their account closed and that we were thieves.
They also stated "I cant wait to post this all over the forums".

Their account was thus closed as per their request.

I am afraid sometimes there is no rational explanation for peoples responses. This is one such case. I am unsure if the player has some ulterior motive here. However if they had simply been civil and listed their issue as clearly as possible then I am sure the rep would have done their best to assist.

As some of the other posts here attest problems with games can be caused any number of things. It may be ISP issues, firewalls, antivirus software etc and can be difficult to pin down the exact cause.

Best Regards
iNetBet Promos

It's easy to put the blame on the customer. You infact have a very rude CSR named Allen. This problem between the OP and Inetbet was due to the fact. Inetbet doesn't have live support. Either via phone or live chat. No one should have to wait to get help. Imagine 911 moving to an email based system ONLY! Inetbet you are part of the blame also. If the OP was upset he/she had every good reason to be. And to top it off. You said only 1 email out of 4 was received. Shouldn't that tell you something about your support system? I dunno about others. But I would close my account and avoid Inetbet too. There are simply too many other RTG to chose from. A small manager cashback every month is hardly a reason to stay. There are other RTG that gives you 10% or 20% cashback also well. And you don't have to wait until next month.

 

[RedAndi]

And in a week or 2 this will drop off the radar again.

A few people will chime in and say "well they pay out in a timely way so I don't care about livechat".
OK great, until you have an issue that you don't want to drag out for a week (or longer).
I honestly just don't get it.
The main question never seem to get answered...Why don't they have livechat?

Online players are accustomed to it. They are sending money to an unknown place to gamble with, livechat is just something that makes them feel a little more secure about the process. Talking to a human in real time is much preferred to sending off an email and getting an unsigned response.

If Inet just implimented it can you imagine how happy players would finally be? It seems to be the only complaint you ever hear about Inet, you would think after continually hearing this they would jump right on getting livechat running.
Why don't they? Is it too expensive or complicated to support?

OP to be honest even though you got rude (or let's say not too courteous) responses, getting answered within 10-30 minutes sounds pretty damn good!
But I know where you are coming from.

 

[The Dude]

...The main question never seem to get answered...Why don't they have livechat?

...

It's been mentioned several times that the reason they no longer have live chat is because it was swamped with players asking for bonuses. It distracted the customer service from real player issues instead of non-serious ones like "give me free money"

 

[RedAndi]

It's been mentioned several times that the reason they no longer have live chat is because it was swamped with players asking for bonuses. It distracted the customer service from real player issues instead of non-serious ones like "give me free money"

Bryan, do you agree that is a good reason?
Not trying to start shite, I just think it's something a good casino should have.
3Dice probably gets the same "give me free cash" requests and they still have livechat, and they get props for having the best customer service for an online.
What the hell...Inet I have time on my hands (as you can see), want to hire me to tend to your livechat? I promise to get rid of the freeloaders and be nothing but kind and courteous in the process

PS- btw TY for the answer Bryan, I had not seen that response before as to the lack of chat.

 

[The Dude]

Bryan, do you agree that is a good reason?
Not trying to start shite, I just think it's something a good casino should have.
3Dice probably gets the same "give me free cash" requests and they still have livechat, and they get props for having the best customer service for an online.
What the hell...Inet I have time on my hands (as you can see), want to hire me to tend to your livechat? I promise to get rid of the freeloaders and be nothing but kind and courteous in the process

PS- btw TY for the answer Bryan, I had not seen that response before as to the lack of chat.

It's a business decision. And I'm sure it was one that wasn't made at a whim. Personally, I prefer email. I rarely if ever use chat. So it's a little difficult for me to relate to complaints concerning "where is the chat". If you've made an agreement via chat (or phone for that matter) and you don't have a copy of the chat session, you're screwed. Email is black and white and read all over.

 

[3mptyseat]

Hi All,

"I have been sending them this error for days, Idk whats wrong with them, but ur service has been s### recently".

Not that this matters, but my original email said "shite", not a four letter word... And the fact that it is misquoted here is more of inetbet's horsefeather BS. They read what they want, and take things out of context, ie "All over the forums?" Not to mention, from a nameless employee...
I think this post is irresponsible, bc instead of spurning change, a critical post on a largely visited forum was used as a spring board to backlash and show up, an ex-customer who just one week ago was driving a fraction of their bottom line...

here is the chat as it went down... I said some choice things after this email... But here is where the lack of professionalism sent me past the point of no return... In between my last email in the sequence below, and his response, their is an opportunity for him to move on and resolve my issue, but instead, he cant drop the antagonistic approach...

 

[The Dude]

What is the point of this thread? Please remind me.

 

[3mptyseat]

and as for the original "insult"

 

[3mptyseat]

Personally, that inetbet does not act like an accredited casino... thats my point

 

[just play]

It's been mentioned several times that the reason they no longer have live chat is because it was swamped with players asking for bonuses. It distracted the customer service from real player issues instead of non-serious ones like "give me free money"

This doesn't make sense...every single other casino has live chat (that I know of) So iNetBet is the only casino where players ask for freebies?

Yes, they answer their emails fast (most of the time) but that gets old, emailing back and forth, especially when they don't understand your question the first or second time.

You also can copy chats, so email isn't really better, it takes longer, and makes people upset. I have noticed not many people play there as much anymore...I will be one of them. Payouts are a joke, actually what payouts? I would be happy to supply you with my username and password so you can check it out....my RTP must be like 20%. I see people complaining about 20-30 deposits without a withdrawal...if you only saw my banking page.

 

[RedAndi]

It's a business decision. And I'm sure it was one that wasn't made at a whim. Personally, I prefer email. I rarely if ever use chat. So it's a little difficult for me to relate to complaints concerning "where is the chat". If you've made an agreement via chat (or phone for that matter) and you don't have a copy of the chat session, you're screwed. Email is black and white and read all over.

Yes, I too prefer emails if I feel I want to have something in writing "just in case", or want something explained in more detail. I think what happens with Inet though is that at times their email answers seem a bit abrupt. So when you add that to no live chat or phone contact it kind of gets a player riled.

The reason people want livechat is for the small questions they may have that they want answers for in the moment. I know it may seem like a small thing, but sometimes you just want to deal with someone in person, not via email. And let's be honest, online players are probably a lot less patient. They want answers as fast as they can possibly get them.
If they wanted to wait to play it would be just as easy to hop in a car and drive to a B & M.

 

[X-Raided]

Actually, I've stayed away from INetBet because of three reasons...
A.) It's an RTG casino
B.) It has no live chat
C.) Numerous threads and posts about tightness and
lack of compassion for customers.

3mptyseat, threatening an online casino with "closing your account"
just to get a reaction out of them and maybe compensate you for your
inconvenience is now an obsolete idea.

The whole "close my account/cancel the sale" tactic has
been dead since the 90's IMO.

Maybe you would of been treated better if you were a high roller, big depositor... Even then, it's not guaranteed that they would of
said, "Sorry Dustin, it was our fault. Please except this $100 no WR
bonus on the house for your inconvience. Please don't have a salty
taste in your mouth about INetBet"

 

[funeral979]

I have to agree that the whole thing about not having live chat because of people asking for freebies is a joke. Im sure every other casino has the same problem, but they realise how important it is to the customer to have live chat. Does Inetbet not listen to their customers?

My relationship with Inet is as follows.....

I opened an account there in 2004 I believe. I made one deposit at some point. I uninstalled the casino after that. A year or so after that I wanted to give them another shot. Of course I didn't remember my login/pw, so had to contact support. It took 3 emails before I got a reply...at which point they gave me a list of things I needed to provide them before could provide me with my login/pw. The address was different because I had moved, so more email exchanges. This went on for a few days....to get a simple piece of information that would have taken maybe 2-3 minutes in live chat. By the time I got the information I needed I had already spent my gambling budget at 3 other casinos.

And this same cycle went on 2 more times.....a year passes, im looking for a fresh RTG to play at...Inet pops ino my head again...same runaround. I think the third time I finally remembered my login/pw, and asked about specifics for a particular coupon....the email response I got did not clarify....and so it goes.

I mean, I don't know about other posters here, but i have better things to do than to sit around all day waiting for an email response that may or may not answer my question. I've got a job...family....my gambling time is limited....do you think I want to waste those few precious hours waiting on Inet to answer my email?? When I could playing elsewhere?? Nuff said!

 

[Nate]

LOL... I can't believe that customers asking for freebies is an excuse. It is a direct example of Inetbet not willing to deal with Customers. You are running RTG - Not the best paying platform. People play and suffer losses, any Casino must deal with this... But Noooo - Inetbet thinks its too much of a hassle dealing with their customers live and hence only offer email contact...

To top it all off, it was stated earlier in this thread that it would leave them time to deal with more serious issues... Like the people who wait 3 days for a response or like Funerals example above? Is this the urgency you resolve issues with since all 20 000 players no longer ask for freebies daily?

We are in the modern age... Everything is NOT about taking ... Give to your Customers in return. They ask for a SMALL issue to be resolved - "Provide us Live Chat".. Taking money is good, but when people ask for a small freebie because they have supported you, you turn around and use it as an excuse not to provide Live Chat?

Truly pathetic IMPO... Its 2010... Not 1990

 

[just play]

Payouts are a joke, actually what payouts? I would be happy to supply you with my username and password so you can check it out....my RTP must be like 20%. I see people complaining about 20-30 deposits without a withdrawal...if you only saw my banking page.

I am not kidding and don't lie....I received my managers bonus for $75...played minimum bets for about 20 minutes...got one bonus round that paid $2.31....and nothing is wrong here.

Again, I am not kidding Bryan when I say you can have my username and password, look into my banking page. I don't believe "lady luck" has anything to do with me at iNetBet...if anyone is into math (I am not) what is the possibility of depositing somewhere in the $8,000 mark in the last 3 or so months without one withdrawal? (and no I don't consider 1 or 2 $100 withdrawals a withdrawal)

Anyone?

 

[takethemoney]

And in a week or 2 this will drop off the radar again.

A few people will chime in and say "well they pay out in a timely way so I don't care about livechat".
OK great, until you have an issue that you don't want to drag out for a week (or longer).
I honestly just don't get it.
The main question never seem to get answered...Why don't they have livechat?

Online players are accustomed to it. They are sending money to an unknown place to gamble with, livechat is just something that makes them feel a little more secure about the process. Talking to a human in real time is much preferred to sending off an email and getting an unsigned response.

If Inet just implimented it can you imagine how happy players would finally be? It seems to be the only complaint you ever hear about Inet, you would think after continually hearing this they would jump right on getting livechat running.
Why don't they? Is it too expensive or complicated to support?

OP to be honest even though you got rude (or let's say not too courteous) responses, getting answered within 10-30 minutes sounds pretty damn good!
But I know where you are coming from.

I believe they have already answered the issue of why they have no live chat. They want to dodge all the supposed customers asking for free chips, so this results in them retreating to the comfort of their office where they can choose to answer emails when they feel like it....or not. Pretty lame, if you ask me. So what if they "pay"? There is much more to running a consumer friendly business. Some people require immediate support when there is an issue. If I needed help and couldn't get it immediately, I would and have gone and deposit somewhere else. I have no use for people who don't subscribe to providing an excellent level of service and treat me like chopped liver. I really don't. Those who disagree are failing to understand that email is fine until it's an urgent issue. When I have a short period of an evening off to be able to play, I can't wait 24 hours for someone to get back to me. Live chat lends a feeling of security for the customer. They are assured that someone cares and can take care of them quickly, should the need arise. There is a tactful (and short) way to deal with freeloaders, so IMO, that is just a lazy and poor excuse, one clearly showing someone wanting to take the path of least resistance.

 

[all4greed]

Yes, the live chat has been discussed over and over. INetBet's excuse was probably valid from 2000-2004 but I seriously doubt they would get hammered for freebies now.

Seems all the casinos have it and I don't read excuses from them. Or is INetBet just special?

 

[colly]

While I still maintain the standards have fallen a bit I agree with CM on the livechat issue- my point was the occasional rude or terse CSR spoiling the standards- one in particular.

I have never has to wait long for an email response from Inetbet and on occasions its been quicker than waiting for a live chat operator to come online at other casinos.

I prefer to get response in writing and often find the CS on live chats really don't know the casino issues and can only deal with very standard questions.

To be fair I don't ask for freebies and haven't had a rant to CS about payback but I do think a staff training session in customer facing isssues may be needed for one of the CSR'S.

If someone who has always backed up this casino, is a very longterm player and is not known for being impolite or swearing also gets "attitude" from the same CSR then perhaps its not just disguntled players.

Inetbet is generally very good, they pay fast, the bonus terms are very fair (and I think clear) but I do think they need to address the issue of this CSR

Cheers
Colly

 

[silcnlayc]

I have been reading this with some interest. Not that it matters, but, I feel if a casino does not have live chat, that is equivelent to a Brick and Mortar casino not having floor people where you can get an answer quickly for a mariad of questions. Instead of having to roam all over, and to hunt down customer service rep that is no where to be found and then run into one a few hours later..I mean..hello ??

That is just like having no live chat...the waiting and waiting and waiting...who in the world forces the customer to wait in this day and age ?? That is one of the worst customer services one can do against a customer, to be UNAVAILABLE except at their own leisure...which Inetbet chooses to do..they have become unfriendly to customers...again JMO...it seems customers are not their priority...

Casinomeister: Personally, I prefer email. I rarely if ever use chat. So it's a little difficult for me to relate to complaints concerning "where is the chat". If you've made an agreement via chat (or phone for that matter) and you don't have a copy of the chat session, you're screwed. Email is black and white and read all over.

To not have live chat, and there is a function for live chat to be emailed instantly to yourself for future reference, is really not a good thing for any casino. It shows lack of care to a customer. JMO.

.

 

[bsilva028]

docs

Hi All,

I have checked into this particular case and as always there are two sides to a story. 3mptyseat sent us a mail yesterday as follows: The subject was simply "ur CSR are ignoring me" and and the content was just: "I have been sending them this error for days, Idk whats wrong with them, but ur service has been s### recently".

The CRS looked into this for them and send back a reply saying that no other emails had been received and this was the first they had seen. They said there was no need for insults and asked the player to clearly elaborate on the problem so they could assist.

A couple of emails were received in reply which stated that the CSR was lying, that the player wanted their account closed and that we were thieves.
They also stated "I cant wait to post this all over the forums".

Their account was thus closed as per their request.

I am afraid sometimes there is no rational explanation for peoples responses. This is one such case. I am unsure if the player has some ulterior motive here. However if they had simply been civil and listed their issue as clearly as possible then I am sure the rep would have done their best to assist.

As some of the other posts here attest problems with games can be caused any number of things. It may be ISP issues, firewalls, antivirus software etc and can be difficult to pin down the exact cause.

Best Regards
iNetBet Promos

well i dont know nothing about this case, but i know i have an account at inetbet too, i have never cashed out (only cashed in to the casino and loose), but i have sent the authorization form and my documents a few days after opening the account, and i did not receive any answer until today if they was ok or not...................
i am not insulting nothing, but maybe you can check this for me? my account is bsilva028

 

[Deeplay]

It's been mentioned several times that the reason they no longer have live chat is because it was swamped with players asking for bonuses. It distracted the customer service from real player issues instead of non-serious ones like "give me free money"

Cant agree with this and if it was the reason they chose to discontinue live chat it was a wrong one (for me personally) Hell imagine how many times the likes of 3dice 32red etc get asked for freebies its part of the course. We get it also when we open live chat and its very easy send a canned response or if need be give em what they want if they a decent customer.

And email is great (when it works) however one of the reasons I no longer play at Inet apart from no live chat was the way they were very choosy with which emails they answered and which they did not. At least 3 times I never got a reply and when i asked why they simply say they have no record of my email, spam filters blah blah. However when ever I sent an email about a question related to depositing from the same email I use for all my gambling, then the reply came quick .. naturally. But as always vote with the wallet. Inet have lost stacks from me alone not depositing there anymore.

Live chat is important when you want quick answers to problems especially related to bonus terms and such like. Who wants to wait an hour or more for a response mid session ? Not me. And in Inets case somtimes the response never came at all Cashout times were good though the few times I did hit.

 

[skiny]

....

 

[all4greed]

Genius!:notworthy

Problem solved!

 

[oldtrvlagt]

....

I love it...that is awesome:notworthy:notworthy

 

[3mptyseat]

i AGREE

LOL... I can't believe that customers asking for freebies is an excuse. It is a direct example of Inetbet not willing to deal with Customers. You are running RTG - Not the best paying platform. People play and suffer losses, any Casino must deal with this... But Noooo - Inetbet thinks its too much of a hassle dealing with their customers live and hence only offer email contact...

To top it all off, it was stated earlier in this thread that it would leave them time to deal with more serious issues... Like the people who wait 3 days for a response or like Funerals example above? Is this the urgency you resolve issues with since all 20 000 players no longer ask for freebies daily?

We are in the modern age... Everything is NOT about taking ... Give to your Customers in return. They ask for a SMALL issue to be resolved - "Provide us Live Chat".. Taking money is good, but when people ask for a small freebie because they have supported you, you turn around and use it as an excuse not to provide Live Chat?

Truly pathetic IMPO... Its 2010... Not 1990

I concur, its a methodology which permits them to choose which people they help in what order and with what detail... and it permits them to ignore others for 48 plus hours until the custy goes to the manager, and then, all of a sudden their emails, previously unable to get thru the inetbet firewall for an entire weekend, suddenly get thru with incredible consistency...

 

[stevohhh]

lol first time I have run into the no live chat problem...I hardly ever ask questions but I did today and haven't received a response !

Does anyone know if you can play other games, like vp or bj, after completing wagering requirements?? (sorry for the derail)

 

[Jasminebed]

AFAIK steve, until you cashout, that bonus is active. I'm pretty sure I've asked that in the past, but I don't have my old pc to check my archives.

I'd rather be safe than sorry. Cash out. The best thing about Inetbet is that their payments are fast if you are verified recently. You can make a fresh deposit after payment.

Of course, I could be wrong, but I'm pretty sure I am not, I don't play that many casinos. I do think you can make a fresh deposit while awaiting cashout however, but again, not sure.

Too bad Inetbet can't answer your question.

 

[Stovetopp]

lol first time I have run into the no live chat problem...I hardly ever ask questions but I did today and haven't received a response !

Does anyone know if you can play other games, like vp or bj, after completing wagering requirements?? (sorry for the derail)

Yes you can but I would play it safe and hve copy of the WR showing that you have no WR OR better yet cash out withdrawable amount then reverse which is safer and you dont have to withdrwaw all Just redeposit the rest..

 

[funeral979]

lol first time I have run into the no live chat problem...I hardly ever ask questions but I did today and haven't received a response !

Does anyone know if you can play other games, like vp or bj, after completing wagering requirements?? (sorry for the derail)

Pretty sad IMO that you get a quicker reply from other customers than the casino itself.

 

[skiny]

Maybe iNet could create a chat room that support doesn't join. That way the players could create a self help group.