Club World made mistake?

[cpdnd31]

Hi I received an email with a monthly cash bonus and 100 deposit bonus. Now granted this was not a big bonus. I go to use and says can not be redeemed. The email was a ty for your loyalty email. LOL. I go to live chat they say email was sent out by mistake. LOL I don't get a loyalty bonus. Thanks made me feel welcome........ granted I love Clubworld I don't take match bonuses I play cash and after a couple of deposits Ill go to live chat and ask for a cash back comp and usually get them because I don't do match. But the way the operator said I don't get one made me feel really unwelcome there. Sorry I love the casino you do a lot for me and I donate a lot to you. I understand mistakes happen and I understand emails sent out by mistake. But conversation made me feel a little left out by casino. Thanks we know you hit random last month and even tho you gave back probably half of it we really don't think your a loyal customer. That was the thought I had when I clicked to close chat.

 

[just play]

Tom posted about this in the long High Noon thread....

Originally Posted by clubworld
As many of you know we send out these Daily and Monthly Loyalty coupon codes by email and to your player inbox in the casino lobby.

Unfortunately one of our servers had a little episode which resulted in a whole months worth of emails being sent again. This meant that many of you received emails containing coupon codes that you had already redeemed.

I do sincerely apologise for the inconvenience caused by this. We have already identified the root cause of the problem and taken steps to ensure there are no repeat performances.

Kind Regards
Tom

P.S This does show how many coupons you guys get from us though

 

[Luckylizzy]

I know how if feels to be treated like that and I must say the feeling does suck. What probably happened here is that the customer service rep had been dealing with the same issue with many different customers regarding the emails and it probably just got to the point where he or she was on autopilot with the answer.

I'm sure they didn't mean to make you feel unwelcome so don't let it get to you too much. We have all been there where people ask over and over again the same thing. After a while your attitude just isn't the same whether we mean to be like that or not. I remember this happened with me a few times. Especially if they are repeatedly coming to you about something that you did wrong

Maybe they will make it up this month and send out a new loyal customer offer!