betphoenix: again demonstrates the rudeness

[bisbis]

i go to chat for a good promotions to received 666$ free.

i go to chat (i not copy and paste):

you chat with dean:

I: hi

after 2 minutes (and he not reply)

I: hi


after 3 minutes (and he not reply)


I: hi

after 2 minutes

I: i'm not a stupid Dean
Dean: go out of the here.

dean termined the chat session

I AM There are still bad

[bisbis]

i'm avenged


Please wait for a site operator to respond.

You are now chatting with 'Dean'

Dean: Welcome to Bet Phoenix Casino, where the excitement never ends! How may I help you today?

I: dean you are a rude man

I: you thrown out the chat

I: me

I: I have already reported you

Dean: God

I: and i went to chat for deposited

Dean: You have got to be kidding me

Dean: Who cares

Dean: leave this chat

Dean: You know what

I: now i not deposited i change this casino.

I: goodbye

[AudiManinBoro]

Ive only had correspondence with Dean a couple of times but he was never anything short of polite and helpful, he also speaks good english which i have to say isnt implied in your chat log

[SlotsLover]

Have you ever played at betphoenix before and did you ever have a problem with them?

I also have never known Dean to be rude, so this is quite surprising to me.

[NicolasJohnson]

Hi bisbis,

I sent you a PM asking about your casino username, I'll be glad to look into whatever it is that is causing you to be unhappy.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[takethemoney]

I'm having a hard time believing this and whenever I've chatted with Dean he has been friendly, courteous and professional. Sometimes the Grapes are just sour no matter what.

[Smokeycasino]

Well I guess the excitement does end.

Goodye

[bisbis]

I would like to happen to you. no one had ever treated me so.

and the dean was connected but not reply in 6 mintues.

i said HI to 3 times but he not reply.

another times i chat with dean, omar and they are always gentle. ALWAYS. but this time I was disappointed for dean

I had not asked for free money but for the special promotions in the slot for 666$ free.

i'm always gentle and I do not seem to have started off bad.

[NicolasJohnson]

Hi Guys,

This is just an update. I've been in contact with the OP. It seems there may have been a misunderstanding between the parties which caused this issue.

We put out a promo where we are awarding a $666 free chip to players who deposit with a certain method and fulfill certain requirements.

Dean thought the player was pressuring to get the $666 Free Chip even though the player doesn't quality for it.

The player didn't intent to pressure, rather just understand how to get the $666 Free. I apologize for the misunderstanding and we'll make sure it doesn't happen again.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[vinylweatherman]

Hi Guys,

This is just an update. I've been in contact with the OP. It seems there may have been a misunderstanding between the parties which caused this issue.

We put out a promo where we are awarding a $666 free chip to players who deposit with a certain method and fulfill certain requirements.

Dean thought the player was pressuring to get the $666 Free Chip even though the player doesn't quality for it.

The player didn't intent to pressure, rather just understand how to get the $666 Free. I apologize for the misunderstanding and we'll make sure it doesn't happen again.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

The problem starts when a player is put "on hold" for an extended period of time. This seems to be what stated this incident, with Dean connecting to the chat, but then not interacting with the player for at least three minutes. Putting someone "on hold" when they have already "got through" serves to make them grow angrier by the minute. When Dean finally began to interact, the player had already built up a "head of steam", and was already in a confrontational mood because they believed Dean had deliberately ignored them for some minutes. This set the scene for a curt, possibly rude, exchange. This may have made Dean feel he was being pressured to give in to a player who had not qualified for the offer, but at the same time the player felt that Dean was being rude and unhelpful in answering their query about HOW to get the offer.

Should it be necessary to ask support this in the first place? Surely the promotion should be presented clearly enough such that players could figure out for themselves how to qualify, and only approach support when they were sure they HAD qualified.