I AM VERY ANNOYED WITH RED FLUSH!!!

they have said basically that I left the tournament (which i didn't) and my score didn't increase THE SCORE INCREASED I had free spins feature and five in a line I know it but Red Flush and Microgamming dispute this.
You are now chatting with John
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John : Welcome to the casino.
How may i assist you today?
Me: hi you just sent me an email
Me: about tournament
John : yes i just sent you an email
Me: i dont undrestand the score never went up for the whole spins i was watching how can this be rigght
Me: it stayed at 20750 for whole 5 mins
Me: the spreadsheet shows it not changing
John : you went out twice on the tournament to by in again
Me: i didnt
Me: i didnt leave for the whoile 5 mins
John : the times are stated on the sheets i sent you this is the feed back that i got back from them
Me: well i am not happy about this i spent £2.50 a go and i know i did not eave the tournament or get any score increases when i won
John : they informed me that this was the highest that you went as you can see on the attachements
John : as everything is on record all the timeA A A unbelivable well goodbye red flush if this is the way that things are handled i will have to take this further.
I cannot upload the spreadsheet they sent as I dont have a excel licence so cannot copy it but this is disgusting I know I sat there and watched it for five minutes on autospin and it did not move from 20750 coins the spreadsheet even shows it staying at 20750.
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