[Resolved] Doyles Room am confused

**cheetahwind** · 3rd October 2010, 11:11 AM

Ok, so let me tell you. I had another nice weekend at 3dice. Ended up cashing out from them on a small deposit and the withdrawal happened real quick like usual.
So here's where the fun begins.
I get my money, so having "extra" money I didn't plan on having this weekend. Decide to go play at Doyle's Room. Figure I opened the account, keep getting e-mails, and have only made 1 other deposit there. So we'll try them out again.
So out stupidity I take them up on there 150% new games match bonus. Not reading the terms carefully about the requirement of playing "new games only" which included Wok & Roll, Golden Lotus, and Goblins Treasure. Well luckily I did double check the terms before playing. Just avoid any complications in the long run. So I thought.
Well I finally dwindle my huge playthrough playing mainly goblins treasure at anywhere between $1.50 and $2.50. (Basically trying to throw away the cash being more mad at myself for not reading, the bonus required me to play the new game. So was basically playing either let me win big or send me home broke.) I finally get ready to withdrawal my winnings back to my poker account. So I could start the cashout process.
This where my headache begins. I go into chat because it's not letting me transfer my funds back to my poker account and is just letting it sit there like a dead duck.
They tell me simple without any explanation of why. I need to contact them Monday? I have to wait 24 hours to get my money out of your casino? Now luckily this isn't the case, but what if I had my eye on a hot poker tournament that I wanted in on. Now I'm being told because all of my funds are tied up in the casino. I couldn't have played that anyways.
I mean common now people. If you system isn't really setup to really play with bonuses. Then don't offer them and I would have even been plumb happy playing without a bonus.
Hopefully in the next 36 hours I'll get some answers regarding for 1 my verification documents, and 2 as to whats required to get my money out of the casino.

**cheetahwind** · 3rd October 2010, 10:00 PM

So now I get my bonus removed. Like I figured needed to happen in order to make my funds go anywhere. Now I just gotta wait on security to give me a go ahead or we can't accept your docs message. Which interestingly enough I found out on there verification document. They have the wrong e-mail address for sending the documents in. Apparently there dbpn e-mail address are all closed?
Fun times... anyway more updates to come.