betpheonix hurry up pay me

[funeral979]

Thats a good question. Is it due to being understaffed? I know a few of your support reps that should be put in the back room and not allowed to converse with customers.... maybe you can just have them just process payouts.

I think this is why Inet pays so fast

[tat00]

i think thats a good idea- payout within 48 hours and i promise i will be your number one casino to deposit with -infact i will be a vip in no time

[LHofsdal]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them. Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

[slotjunkie]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

Maybe he doesn't have as much say on the payout times at BP and the sister site is actually gonna be his(NJ) gig with full control...

[takethemoney]

I have to ask... what is the payout % of the games in your land based casino?

In all fairness, I do not know the exact payout %. All I know is that I have not had 102 losing sessions there, like I have had at RTG this year. I do know that out of 6 visits I am up $800 and have only lost my entire bank roll 1 time there. I have a weekly slot play comp of $100 and I only have to wager it 1x thru before I can cash out. Considering I have 5 days per month free rooms and the buffet pretty much any time I want, it's a good value.

I have suspected a long time ago that something changed for me at RTG once I hit 4 random jackpots at the end of last year. Since then the game play for me has been so obviously terrible that it is highly suspect, almost like a universal RTP is kicking in across all RTG powered casinos. I've made 9 deposits at BP. It just felt like everything else I've played all year....tight.

As far as bonuses, I used to play every weekend at Cherry Red with a 200% no max, 20x playthrough. I believe they still offer it. Also, my comp points accumulated at 1 point for every $7 wagered and each 100 points was worth $1. BP has the worst comps program I've seen.

[uxix]

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

[NicolasJohnson]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them.

Just the other day we issued a reload bonus of 150% with no maximum cashout (although this was a very once in a while type bonus). Many times we offer bonuses of 100% No Max Cashout for reloads. Good suggestion; we have received positive response from those bonuses.

Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Good suggestion; this is something we are taking very seriously.

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

In general I feel we have very good CS. We aren't perfect, and each mistake we have made we use to improve. Currently, we are working to implement a ticketing system for all communication to streamline that aspect of our service. Again, good suggestion

Maybe he doesn't have as much say on the payout times at BP and the sister site is actually gonna be his(NJ) gig with full control...

Hahaha, not by a long shot; I'm just a rep, but thanks! However, I do have the ear of my boss; who takes my suggestions seriously Nah, the reason the payouts can be faster will be because it will have a different business model, and be aimed at a different target audience.

We will improve the payout time on Bet Phoenix Casino none the less.

In all fairness, I do not know the exact payout %. All I know is that I have not had 102 losing sessions there, like I have had at RTG this year. I do know that out of 6 visits I am up $800 and have only lost my entire bank roll 1 time there. I have a weekly slot play comp of $100 and I only have to wager it 1x thru before I can cash out. Considering I have 5 days per month free rooms and the buffet pretty much any time I want, it's a good value.

I have suspected a long time ago that something changed for me at RTG once I hit 4 random jackpots at the end of last year. Since then the game play for me has been so obviously terrible that it is highly suspect, almost like a universal RTP is kicking in across all RTG powered casinos. I've made 9 deposits at BP. It just felt like everything else I've played all year....tight.

As far as bonuses, I used to play every weekend at Cherry Red with a 200% no max, 20x playthrough. I believe they still offer it. Also, my comp points accumulated at 1 point for every $7 wagered and each 100 points was worth $1. BP has the worst comps program I've seen.

We actually put out a special system for players that don't want big bonuses within Bet Phoenix Casino. You get 10% weekly cash back; no strings attached; no playthrough, no max, cashable + $1 comp per $1000 wagered. But no bonuses with this system.

When we give huge bonuses, those accumulate comps, and that is why our regular comps are the way they are.

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

Thanks!


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[jod5413]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

[LHofsdal]

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

[NicolasJohnson]

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

We have control over our business; there is nothing that points otherwise.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

You have the right to believe that there are casinos that never bonus ban any players. But I'm sure if you do a little digging... you will find every casino does bonus ban players.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager