Is this normal T & C ?

[P.V.]

I normally view doc requirements but ran across this today in some T & C's. Maybe this is the norm but haven't ran across it so far. Is this normal T & C or something new?

ABUSIVE OR OFFENSIVE LANGUAGE
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Abusive or offensive language will not be tolerated on the Group's chat boards, or otherwise by you on the Platforms or with Group staff. Any violation of this policy will result in a suspension of your use of the Services or such other action as may be reasonably required by the Group to ensure compliance. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group's operation in any media or forum.
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I understand acting right and not attacking the staff but what does this mean? It appears to me if you complain on a site such as CM you'd be in violation of the T & C's and not in compliance. I wonder their actions? Untrue and malicious I understand but every compliant is damaging when posted in a forum until proven differently so I guess if you post anything you'd be in violation of their T & C's, not sure.

Is this the norm or is T & C's leaning in a new direction?? I have no clue but since it caught my eye I thought it might be worth a discussion.

[chayton]

untrue and/or malicious and/or damaging

It seems like a term like that could be open to interpretation. If I'm playing at XYZ casino and I send them a mail and they don't respond, and I come in here and make a post that XYZ casinos doesn't respond to mails, they could actually say that the post I made was malicious and/or damaging, n'est pas? Even if it is true that they didn't respond to my mails.

I suppose it depends on the casino - if it's a stand up casino then the term would be self-protection. If I don't like my play and posted that they were rogues or cheats or crooks etc, then they'd close my account. If I posted that they didn't answer emails they'd contact me and straighten it out.

But if the casino is a shady operation then it might be something like "Go ahead and play, and if you win and we decide not to pay you or stall you for awhile or not answer your mail, you'll just have to take it. Because if you post about us on any forums we'll just close your account and keep your money - because see? It says in our terms that we can do it!"