Please read need help here

[diamondale]

Well i got a response from the new management at casino titan about the old one owing me my win this is what i got from them

Dear Warren,



I have spoken with our finance department and unfortunately there is not a lot that we can do.



I apologize for this happening however because it occurred with the previous owners the issue remains with them.



Again, I am sorry for the inconvenience you have been caused.



Regards

Ally Brown

Account Manager



If this is how rtg casinos are going to deal with issues then im better off not taking anymore chances playing at them,they take over a reputable casino and i get screwed


ADDING THIS: I asked for help here not to be crucified and judged i was right here not them

[danielg]

Hi,

This is the reply you got from me in the first place.

Hi Diamondale,

I've passed it to CasinoTitan Finance. After checking all the history of your account they can not see anything related to $550 being owed.

Your account was closed by the old management when your balance was on 0.

If you have any data that you can send- Please do.

Kind regards,
Daniel

and after getting your PM:

I'll recheck, since it's not the answer i got. ‎
The answer i got, and I was also shown your history, that there was no debt at all, neither with the previous owners and that your account was closed when you had 0 in your balance.

Obviously, I'll go back to recheck this: maybe they just sent some formal ‎reply to you or maybe i got the wrong info, In anyway I'll recheck.

If you have anything, any details you can give me: screenshots would be nice, withdrawal ‎requests, dates, etc, since I couldn't see anything of that kind in your account history.

Kind regards, ‎
Daniel

[diamondale]

Hi,

This is the reply you got from me in the first place.

Hi Diamondale,

I've passed it to CasinoTitan Finance. After checking all the history of your account they can not see anything related to $550 being owed.

Your account was closed by the old management when your balance was on 0.

If you have any data that you can send- Please do.

Kind regards,
Daniel

and after getting your PM:

I'll recheck, since it's not the answer i got. ‎
The answer i got, and I was also shown your history, that there was no debt at all, neither with the previous owners and that your account was closed when you had 0 in your balance.

Obviously, I'll go back to recheck this: maybe they just sent some formal ‎reply to you or maybe i got the wrong info, In anyway I'll recheck.

If you have anything, any details you can give me: screenshots would be nice, withdrawal ‎requests, dates, etc, since I couldn't see anything of that kind in your account history.

Kind regards, ‎
Daniel

Excuse me this wasnt my fault debbie i see no reason why my account should be closed you owe me money 549.00! i was given the runaround yesterday if your going to do that id like a refund im not to blame for this mess

warren h

--- On Mon, 7/19/10, Casino Titan Account Manager <accountmanager@casinotitan.com> wrote:


From: Casino Titan Account Manager <accountmanager@casinotitan.com>
Subject: Dear Warren,
To: jayhersch@yahoo.com
Date: Monday, July 19, 2010, 9:10 AM

Dear Warren,

I apologize for the late reply, however I just arrived at the office

I am always trying to do my best for you and answer your emails whenever I get the chance
Sometimes I am out of the office for couple of days unable to check the email, that certainly doesn't indicate that I care less about my members. All of them are taken care of to the best of my abilities

I have read the chats that you had with the girls from support yesterday and I see that you are not satisfied. I must say that you have always had a negative attitude towards the casino, the staff and even me personally although we have always been professional, honest and very attentive with you.
Above all, the girls in support , have tried to provide you with the best costumer service that you can get in an online casino

I am sorry that our service didn't meet your standards, although we did our best.

Your account is now closed.

I wish you the best of luck in future

Sincerely,

Debbie Evans
Account Manager
Casino Titan



Thank god for old emails now what can i do anyone please help me here

[PaaskeDKnowUK]

You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????

[takethemoney]

Try and explain here how it is that they owe you this money. Did you win and increase your balance to this amount, or did you lose down to this amount? Was there a bonus involved that you may not have made playthrough on?

Did you ever get player's logs? The cashier history may not show what has been zero'd out by a Manager. The player's logs, normally an Excel spread sheet, should tell more of the story. I understand they must order these directly from RTG, so I doubt the Casino themselves could modify them, except if they choose to do so before they forward them to you. In this case CDS might be the way to go because they can get the logs untouched by Casino Titan Management, perhaps? Normally when I have had a substantial win I have taken screenshots along the way to protect myself incase I ever need proof.

[love2winalot]

Hiya: Takethemoney makes a GREAT point. Every withdraw request, at the Approval or banking section, you need to, "Take A Screenshot", or the approved and or penidng withdraw request.

[diamondale]

Hiya: Takethemoney makes a GREAT point. Every withdraw request, at the Approval or banking section, you need to, "Take A Screenshot", or the approved and or penidng withdraw request.

i DID A WITHDRAWAL AND THE MONEY WAS PENDING,But i never got it before i knew it my account was closed and i couldnt get a screen shot.And answering the question from the aus guy i was rude because they gave me a runaround and it was the old support not this new management fRIENDLY THEY NEVER RESPONDED AFTER THAT there was no nice people connected with them just crooks.They knew they were closing they just screwed me big-time

[diamondale]

You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????

THEY WERE NOT FRIENDLY BY ANY MEANS

[takethemoney]

THEY WERE NOT FRIENDLY BY ANY MEANS

Whether or not there was a friendly or unfriendly exchange between yourself and support, this is no grounds for denial of a legitimate win. You are going to need to come up with some kind of proof, as your say so alone is not going to get your funds. Get your logs, if possible, through a 3rd party, such as CDS. I can't say I really trust them either, since they side with the casino in most cases, but the logs, as I stated earlier have to come straight from RTG. Even if you file a PAB, Max is going to need something to go on besides words.

[diamondale]

You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????

I wasnt rude and negative to begin with i was polite and professional they were the ones who gave me the runaround for weeks and why you judging me im asking for help here not to be burned at the stake for there problem.Thought we are here to help each other not hurt each other.