MY FAULT OR CARRIBEAN GOLD'S FAULT? You Decide...

[NaJy]

I think it was the way you worded it that sounded like it was threatening is all.

Well, what leg was I left to stand on?

"Oh, it's okay mam, I'm okay with your mistake in not informing me that I could not play for a while. Just go right ahead and play with my hard earned money."

Also, after speaking with the Supervisor of this casino, he himself explained it was an error on the CS rep's end. She removed $40 instead of the $30 bonus money they stuck on me. And that's why the system went all loopy saying "negative $10.00".

Of course, the CS rep didn't want to say "My bad, I made a small mistake and will rectify the issue" she said SCREW IT, talk to a manager in the morning, seeya!

After it was all said and done, the supervisor for Caribbean gold gave me my money back... yeah... in bonus dollars

[love2winalot]

Hiya: Sorry, but I don't get it. Whats the Hurry? We all know what happens if, ANYTHING at all is wrong with a Bonus. It does not matter if they gave it to you by mistake, gave you the wrong amount, or did not give it to you at all yet, Whats wrong with Waiting?

If they screwed up, and said they will fix it, Then let them fix it, and made sure it really is fixed, before playing. if they say it is fixed now, but something seems wrong, ie"-$10", then ask them again, before playing. It is not like the casino won't be there later on, or tomorrow.......

[NaJy]

I don't get it. Whats the Hurry? Whats wrong with Waiting?

If they screwed up, and said they will fix it, Then let them fix it, and made sure it really is fixed, before playing. if they say it is fixed now, but something seems wrong, ie"-$10", then ask them again, before playing. It is not like the casino won't be there later on, or tomorrow.......

Did you not read the whole post? The bonus box was at zero when I started playing, assuming everything was okay. Then I played at 10 cent wagers, and it kept popping up -10.00 in the bonus box without anything being there. Then all of a sudden, I was at $25 with a $40 deposit.

The CS rep didn't warn me not to wager.

[greasemonkey]

I dont understand why the removal of bonus is an issue here. Unless the casino cannot rectify things the OP's play should be checked and the real balance should reflect his original $40 minus the amount that he had lost. The bonus value should be $0.

Exactlyl what I was thinking. Exactly.