Casino Titan WTH!!!!!!!!!!!!

[jelsmith]

Im so over this....I knew they were bought out....by bumbling idiots.... All I asked for was my RTP.... IDIOTS....Now I dont know if I can get my account closed as support doesnt respond via email Why is it that these CS folks never know WTH RTP or payout % is....they need some GD training...


Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

jenn: hi i sent an email to support almost 3 days ago asking for my payout % and have gotten no reply

Casino Support: May I have your username?

jenn: xxxxxx

Casino Support: One moment please.

jenn: my luck has been horrible and i want to see the % before depositing further

Casino Support: do you mean what is the percentage for match bonuses?

jenn: no

Casino Support: so what payoun

jenn: i mean ive dep x amount of dollars and my return to player is say 86%

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings

jenn: yes thats what im saying

Casino Support: thare you talking about the rate between wagering?

jenn: yes like ive dep a lot and gotten no cashouts

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

jenn: any casino can tell you RTP....i get it here all the time

jenn: i just ask for it and they give it to me

jenn: last one was at 85% i beleive

Casino Support: we dont have that info right now

jenn: ok nevermind

jenn: can you close my account please

Casino Support: please email support@casinotitan.com about that

jenn: i will but they dont respond

jenn: thanks

[chuchu59]

Since they dont know what RTP is you might have more luck if you asked them to RIP.

[jelsmith]

Seriously......I have closed all RTG accounts...I have 1 account left at 3dice now thats it........im staying where they understand the words coming out of my mouth

[all4greed]

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

More clueless support. Vary from the standard questions and get gibberish.

[jelsmith]

More clueless support. Vary from the standard questions and get gibberish.

Yes! I tried to be polite when i wanted to say "really you can lose at a casino i had no idea".....LOL

[skiny]

Yes! I tried to be polite when i wanted to say "really you can lose at a casino i had no idea".....LOL

Hi Jelly! Long time no see.

I wish I was talking to that person. Oh, the fun I could have had!

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings

See, this is a common misconeption. Most people think their payouts are all the same no matter what they win.

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

I know what the odds are of getting an intelligent response.

Casino Support: we dont have that info right now

Another CSW went out for sandwiches and forgot it was still in his pocket. Would you like a sandwich when he gets back?

[nygirl30]

Yeah this place sucks now!!! I will never deposit with them again and they were my second favorite!! They have some new owner's i heard.

And the least thing the previous owner's could have done was send an email to the loyal player's to atleast let us know..

[chuchu59]

I just checked last night and some of the withdrawal options are gone. If you deposit thru an ewallet it is possible that you wont be able to withdraw using the same method. This is the different from just a couple of months ago at Titan. As for not announcing the change of ownership maybe they just didnt want to scare players away lol.

[Casinomeister]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

[spiderlegz]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the RTGs I have played the regular CS agent dont have access to that part of the backoffice. If you ask them to mail the info to you later most of them do it.

At MGs it varies from casino to casino. At 32Red for example every CS agent can tell you your RTP for whatever timeframe you ask for. Then there are those that are similar to RTGs.

So its more the norm that the CS cant give you your RTP the moment you ask for it. Give them 12-48h and you should get your information. Edit: if they havent complied with your requests by then keep pushing them. At least then you know the level of support which was lousy in jelsmiths case.