Casino Titan WTH!!!!!!!!!!!!

[skiny]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

To be fair to the player CS should at least know the basics of gambling and what the term payout percentage means is pretty basic. I don't have access to Jelly's RTP either but I understand her when she discusses it with me.

Maybe support workers should be given an aptitude test before they sit down at those desks and be given some information on the fundamentals.

[jelsmith]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

I always got them there before. I also can ask at AllStar and BP and get them....I dont know about other places cause I dont play anywhere else...and I dont play RTG at all anymore.

[jelsmith]

FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....

[blacklabrador]

FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....

It's just not you losing everytime on RTG sites hon, its pretty much across the board nowadays. I deleted Club World recently after 13 losing sessions in a row, never getting my balance over $200 on my $50 deposits. These casinos are dooming themselves by chasing players away. I have only one left that I play and cashout on and that is English Harbour. I downloaded 3 dice today and played for a fun a little to see if I like the site, but i have read alot of losing stories on this site as well on 3dice so i am un-decided if I will deposit or not on there.

[all4greed]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the very least, CS should know what terms are being used and what the player is asking. Do they ever have a manager or someone else they can turn to for help?

Just comes down to poor training from management...

[ptm85028]

They have the worst payout of any RGT casino I've ever played at.

Hundreds ( 800-1200) in and zero payout.

[incrediblestuff]

Lol Jen

I wouldnt even consider depositing with this kind of support.
Very sad.

If they cant even afford qualified support then what does that say...

nice new pic btw

[GGW Laurie]

I miss the old cheery customer support and Paul Titan

Laurie

[winbig]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

Yes, but that doesn't mean that they should be a dumbass about it.

I guess they never even thought about saying "I don't know what you're talking about, but I will get in contact with someone that does that may assist you further."

[silcnlayc]

I received an email for a free $20 chip to come try out Casino Titan under new management. I figured since I had no casinos left on my laptop, I would let my husband play it on his.

This is what transpired...amazing customer service...NOT!

Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

Me: hi

Me: I got an invitation for a free chip Coupon Code TITAN20NOW by email but it will not allow me to get it

Casino Support: May I have your username?

Me: xxxxxx

Casino Support: Coupon Not Redeemed Because Player Not Associated With Correct Affiliate

Me: What does that mean?

Me: why do we get these coupon offers whne they are useless?

Casino Support: I’m sorry but that coupon code is not valid and does not apply to your account. Those promotions are sent by 3rd parties in the U.S. and not by Titan directly- so if the code does not work for you, it will not work for me either. What I can do is redeem a $7 free chip for you to try out the casino if you’d like

Me: that would be nice, thankyou

Casino Support: sorry but that didnt work aslo

Me: oh

Casino Support: sorry

Rose: well..I guess thats that then...

Chat session has been terminated by the site operator.

Then she hung up on me...nice, huh...while I was typing have a nice night...

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