Live chat should be a requirement of Accreditation, IMO!

[takethemoney]

What say you?

Personally, I can't stand waiting several hours to get a response to a question I need an answer to now! A casino that does not care about this is missing deposits from customers that want to play now, not wait hours for a response. InetBet do you have your ears on?

 

[winbig]

What say you?

Personally, I can't stand waiting several hours to get a response to a question I need an answer to now! A casino that does not care about this is missing deposits from customers that want to play now, not wait hours for a response. InetBet do you have your ears on?

Nope... they don't.

There's been a number of people that's called them out on this issue, and they repeatedly ignore the questions. That says it all right there. They could care less what their players WANT.

 

[skiny]

Are there enough threads complaining about not being able to get through to this casino?

Why not just a simple yes or no poll on whether or not live chat should be a requirement for accreditation?

If it's agreed that a majority of players feel it's a necessity then add it.

I think iNet is the only casino that doesn't have it anyway.

 

[all4greed]

Add the word competent. Whether a casino has live chat or not isn't a deal breaker for me. But if the live chat reps are completely stupid or have a "not my problem" attitude then that changes everything.

Rival chat comes close to being completely stupid at times. Right now they are the worst I deal with...

 

[nielsenj]

Not being able to contant a casino through live chat is not a deal breaker for me. Like everybody else, I don't want to wait forever when I have a question I would like to have answered. Live chat is very useful for short answers on simple issues, but for more complicated I never use the Live Chat function anyway. In these cases I will much rather have an competent answer the support staff have had time to think about before answering.

 

[jod5413]

No casino is perfect, not even Casinomeister accredited casinos.

I feel that Inetbet is a damn good casino, whether they offer live chat or not. Other than the complaining about live chat, no one can say a word against them.

They are honest and pay out with no hassles. I believe their games to be honest, and when I do have a question, e-mail always takes care of it for me.

It's funny, take a good casino that has literally no player issues, is accredited, yet bash them for the one thing they do not have. Seems a bit silly to me.

JMO

 

[skiny]

What seems a bit silly to me is that this casino flatly refuses to offer live chat. In fact they are so adamant about not offering it, they are willing to lose customers to avoid it.

I've read many times how people have had a terrible time getting support from this casino. Hours upon hours of waiting for answers to simple questions that could have been answered in minutes. Rude or blunt emails returned with poor grammar and spelling. The fact that most email clients come with a built in spell check tells me they don't even care.

I don't think live chat is the only issue. It would seem to me that support isn't their greatest priority.

 

[marcsudbury]

since i decided to make inet. my full time rtg casino, i have probably depsoited $1800 at casino titan. i had a question the first night i wanted to play inet. but no live chat and email hadn't been returned within 2 hours, so i moved on to titan. 2 big cashouts later with no problems i'm very happy there.

 

[love2winalot]

Hiya: I played at I Net bet recently. I sent a bunch of e mails, over a week time frame. I am currently in las vegas. Here is what they did.
1. PST between 7 am to around 10 am, is the only time an e mail gets answerd. If sent between those hours, you get a reply shortly. If you send an e mail, after those hours, it will be the next day before you get a reply. This was the pattern for 6-9 e mails.

2. They could not pay me my winnings through normal payment options, so, at my request, they paid me using my brotherinlaws click 2 pay acct; in the philippines. Would your casino do this for you?

My limited expierience says the good outweighs the bad. But this is just me. I could care less if the person paying me knows how to spell or not.....

 

[Jasminebed]

I prefer livechat for most issues, no doubt about it. But I don't think it should be a criteria for accreditation.

IMO Inetbet would be wise to provide it, not to retain their well deserved accredition here, but to improve their business.

See my thoughts here https://www.casinomeister.com/forum...customer-skills-from-accredited-casino.39345/