BetPhoenix great support

[pobeda]

today, after losing 200 earlier. i decided to play some more at 12:30 AM..
here is my chat conversation
Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

FINALLY in 30 minutes i got:

You are now chatting with 'Francisco'

you: what kind of no max cashout i can get?

Francisco: Good Morning

Francisco: may i have your account number please

pobeda: same to u

pobeda: user pobeda

Francisco: that is your Account Number ?

you: well this is my casino user name

you: i have no idea what account number u r referring to

Francisco: sorry but in this case you would have to contact us during the day or send us an email to james@betphoenix.com

Francisco: since at these moment there is no one in the RTG Casino department

you: lol...betphoenix in their best..i guess whatever said about your casino online is true..

you: i do have another question

you: what do i have to do to close my account?

Francisco: send an email to james@betphoenix.com requesting your account to be closed

you: ok thanks

Francisco: your welcome

Francisco: have a great night


i guess BetPhoenix really cares about customers and truly dont give a sh it if someone will go. and also, I might be wrong, but IMHO, this is silly not to have anyone on hand to answer such a simple question.
For the record, I did not really intend to close my account, I wanted to check how would representative react to such request.