GoWildCasino and Rep...

[PNWGirl38]

I know that MG as pulling out of the US market. Played a lil bit this AM ( May 31,2010 ) I go to log in, and get a message we no longer take USA players.

Why didn't you send a email out notifying USA Players? If had done so, I would have ran my balance off... or........ I might have made my first cashin. ( been player a long time. )


Instead of getting an email warning us USA players. We got the typical weekly promtional email today.

I would like my refund back to my VISA card ASAP as I stated to like chat, Erika.

Thank you. - June

[winbig]

Heh, you beat me to the punch. I can tell you for a fact that I won't be playing there, even if they switch or add software so that Americans can play.

This was just the last straw. Hell, they even kept sending us Americans email after email about the great new games, that we couldn't even see, let alone play. I called them on it each time, primarily because they were offering free spins on one of the new games or whatnot, but yet they kept sending out email after email about new games each and every month.

Is it really that hard to send one promotional email targeted towards non-americans, and another towards americans?

[doomed4ever]

Thing is this has been on the cards for a long while now - MG and the USA. I cant really say much as thankfully in the EU where we can play where ever we want. I know if I was USA based I wouldnt touch an MG and wouldnt even go near the new so called USA MG software. No way should GoWild have sent you a promo email if they knew (which Im sure they did) that within days they would be closing US based accounts.

Hell I checked some of the USA based "mg new casino" outfits. No mention of which company owns them. Zero transerpancy. My predicition is this whole swtich to the A USA based "unknown company" is going to come back and haunt MG deeply. Suprised that such a company would make such a screw up of what was one time without doubt there biggest market. Time for MG to grow some bollocks IMPO!

[Floyd GoWild]

Hi Everyone,

This is a sad day for the GoWild family and I understand and sympathize with the emotions on all forums and blogs.

As you all know Microgaming was forced to reach its final decision regarding players from the USA and from midnight all our members from the USA cannot use any Microgaming casino.

We all, including Microgaming prayed and hoped that there will be a way to keep going and kept believing until the last moment, and that is why the final decision came as a surprise to most of us.

I assure you that as always, GoWild will take care of all our USA members and all cash funds will be returned to their owners, all cash ins will be processed and as always we will take care of everything with fairness and sensitivity.

We will all miss our USA Members, most of you have been with us since our first moments online, we will always have a special place for you at GoWild and we hope that one day soon the USA leaders will bring back the freedom to choose to its citizens.


Yours,
Floyd W.
GoWild Gaming

[mysticjoz]

I was shocked to read this here! I certainly don't feel like a "valued player" to the Go Wild team! If you have my email and can send me promo's then you can at least warn those of us US players who did deposit at your casino and give us enough time to do something with a balance. (IF we have a balance!).

At least "Pokertime" sent me an email a few days ago informing me that "as of June 1st they would no longer be able to accept wagers from US players"!! I haven't played at pokertime in a couple months but when I logged into my account I found that I had left $5 and some change in there... so I build it to thier minimum cashout of $50 and requested it prior to June 1st. BUT at least they gave me the common courtesy of sending me an email IN ADVANCE so that I could decide if I wanted to try to build my balance or just not play there!!

Winbig is right... you kept sending the US players promos and "news" about new games that we couldn't see or play! IMHO you had plenty of time to send us promo's therefore you should have sent us a warning!
I hope you have some sort of plan to reimburse those US players who left money in thier accounts so they could continue thier play from yesterday only to find out they were locked out this morning! Players like PNWGirl38 deserve to get a refund!

[Floyd GoWild]

Hi mysticjoz,

Thank you for your reply,

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.


You are a valued member mysticjoz and I understand your feelings

I do hope that one day things will change for the people from the USA and you will be able to practice your freedom to choose.


Yours,

Floyd W.
GoWild Gaming

[winbig]

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

This still does not excuse the fact that GoWild could have sent out at least a "Warning" letter letting USA players know that there was a possibility that they could no longer play after the June 1 deadline. At least then, we could have been prepared, instead of being left totally in the dark. Why? Call me cynical, but apparently GoWild (and other casinos that did the same thing) wanted to get each and every deposit made up until 11:59:59.59pm on May 31 from American players that would not have deposited if in fact they knew what could happen.

Sorry, but imo, you guys shot yourself in the foot on this one. I really doubt that you'll get many USA players back on board if GoWild ever decides to open a US-facing casino with US-friendly software.

In regards to deposits made by American players on the day before the cutoff - are these funds going to be refunded?


And sorry, Floyd, but the following statement really doesn't cut it:

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.

You're missing the point, entirely. The fact of the matter is that GoWild should have never sent out promotional emails to USA players that even mentioned the new games. I, for one, emailed GoWild every time I received an email that mentioned the new games and was told that changes were being made, but yet they never did.

[brianzz]

Guess I won't be getting my 100 free spins tonight

Since MG has been totally cut off to US players (I don't count these US only deals, that's the biggest crock since they started charging for ketchup at McDonalds), anyone care to enter a friendly wager as to how long it'll take for promo emails to stop?

Wish I would have known this was coming, I would have taken the $200 I blew at GW this weekend to the B&M casino.

[mysticjoz]

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

Yes, I got your PM.
However, I had every right to state how shocked I was to read it here on the forum and not recieve an email!! Let alone an email with a couple days notice! (I do have an email this morning letting me know the current "promo's" though)

What benefit?? I understand that US players would have stopped depositting so I guess that was the benefit you were looking for! But, I would think "consideration toward your US players" is a benefit. Giving them the time to cashout (let alone not deposit another useless dime) is a benefit (maybe not a benefit to you but to your players)!

You say "you will not keep any unused funds"... however, are you going to reimburse those US players that depositted there this past weekend because they had no clue you would be locking them out at midnight? Like Brianzz?

Winbig stated everything clearly enough for me not to even have to elaborate any further.
Brianzz hits the point home!! (I know if it were me, I would be ripped if I had depositted $200 there this weekend to find out this morning I was locked out!). I'm glad I only had a couple of pennys left in my balance there.



Thumbs Down to Go Wild for NOT taking the same steps that pokertime took in giving the players at least a 3 day warning that they "might not" be able to accept our wagers anymore!
Kudos to pokertime for giving us the chance to cashout what we had in there!!

[Mavin1]

Okay, I don't understand why all the negative attitude here. For weeks we have been reading this was coming and would be in effect June 1rst, not with just some of MG, but all.
Posters have also stated if you had money to get it before that time. But this casino is publicly stating there is no need to be concerned, players will be paid or reimbursed any money coming to them. At least this group is making a statement, where few are.
So unless threads have been ignored, it's not like we have been kept in the dark.
We don't know why GoWild would have not informed players prior, but if they were hoping things would change for the positive and no moves would have to be made, can't condemn them for that.
I'm sure things are going to be a haphazard mess with many groups trying to cling to the last thread and others making the transition, as this is not a little thing going on.
So if we are to be mad at anyone, be mad at our friggin leaders for making decisions for us without our permission.
I for one, commend GoWild for coming here and appologizing for the way things have gone.
No, I have never played there either.