GoWildCasino and Rep...

[PNWGirl38]

I know that MG as pulling out of the US market. Played a lil bit this AM ( May 31,2010 ) I go to log in, and get a message we no longer take USA players.

Why didn't you send a email out notifying USA Players? If had done so, I would have ran my balance off... or........ I might have made my first cashin. ( been player a long time. )


Instead of getting an email warning us USA players. We got the typical weekly promtional email today.

I would like my refund back to my VISA card ASAP as I stated to like chat, Erika.

Thank you. - June

 

[winbig]

Heh, you beat me to the punch. I can tell you for a fact that I won't be playing there, even if they switch or add software so that Americans can play.

This was just the last straw. Hell, they even kept sending us Americans email after email about the great new games, that we couldn't even see, let alone play. I called them on it each time, primarily because they were offering free spins on one of the new games or whatnot, but yet they kept sending out email after email about new games each and every month.

Is it really that hard to send one promotional email targeted towards non-americans, and another towards americans?

 

[Deeplay]

Thing is this has been on the cards for a long while now - MG and the USA. I cant really say much as thankfully in the EU where we can play where ever we want. I know if I was USA based I wouldnt touch an MG and wouldnt even go near the new so called USA MG software. No way should GoWild have sent you a promo email if they knew (which Im sure they did) that within days they would be closing US based accounts.

Hell I checked some of the USA based "mg new casino" outfits. No mention of which company owns them. Zero transerpancy. My predicition is this whole swtich to the A USA based "unknown company" is going to come back and haunt MG deeply. Suprised that such a company would make such a screw up of what was one time without doubt there biggest market. Time for MG to grow some bollocks IMPO!

 

[Floyd GoWild]

Hi Everyone

Hi Everyone,

This is a sad day for the GoWild family and I understand and sympathize with the emotions on all forums and blogs.

As you all know Microgaming was forced to reach its final decision regarding players from the USA and from midnight all our members from the USA cannot use any Microgaming casino.

We all, including Microgaming prayed and hoped that there will be a way to keep going and kept believing until the last moment, and that is why the final decision came as a surprise to most of us.

I assure you that as always, GoWild will take care of all our USA members and all cash funds will be returned to their owners, all cash ins will be processed and as always we will take care of everything with fairness and sensitivity.

We will all miss our USA Members, most of you have been with us since our first moments online, we will always have a special place for you at GoWild and we hope that one day soon the USA leaders will bring back the freedom to choose to its citizens.


Yours,
Floyd W.
GoWild Gaming

 

[mysticjoz]

I was shocked to read this here! I certainly don't feel like a "valued player" to the Go Wild team! If you have my email and can send me promo's then you can at least warn those of us US players who did deposit at your casino and give us enough time to do something with a balance. (IF we have a balance!).

At least "Pokertime" sent me an email a few days ago informing me that "as of June 1st they would no longer be able to accept wagers from US players"!! I haven't played at pokertime in a couple months but when I logged into my account I found that I had left $5 and some change in there... so I build it to thier minimum cashout of $50 and requested it prior to June 1st. BUT at least they gave me the common courtesy of sending me an email IN ADVANCE so that I could decide if I wanted to try to build my balance or just not play there!!

Winbig is right... you kept sending the US players promos and "news" about new games that we couldn't see or play! IMHO you had plenty of time to send us promo's therefore you should have sent us a warning!
I hope you have some sort of plan to reimburse those US players who left money in thier accounts so they could continue thier play from yesterday only to find out they were locked out this morning! Players like PNWGirl38 deserve to get a refund!

 

[Floyd GoWild]

Hi mysticjoz

Hi mysticjoz,

Thank you for your reply,

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.


You are a valued member mysticjoz and I understand your feelings

I do hope that one day things will change for the people from the USA and you will be able to practice your freedom to choose.


Yours,

Floyd W.
GoWild Gaming

 

[winbig]

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

This still does not excuse the fact that GoWild could have sent out at least a "Warning" letter letting USA players know that there was a possibility that they could no longer play after the June 1 deadline. At least then, we could have been prepared, instead of being left totally in the dark. Why? Call me cynical, but apparently GoWild (and other casinos that did the same thing) wanted to get each and every deposit made up until 11:59:59.59pm on May 31 from American players that would not have deposited if in fact they knew what could happen.

Sorry, but imo, you guys shot yourself in the foot on this one. I really doubt that you'll get many USA players back on board if GoWild ever decides to open a US-facing casino with US-friendly software.

In regards to deposits made by American players on the day before the cutoff - are these funds going to be refunded?


And sorry, Floyd, but the following statement really doesn't cut it:

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.

You're missing the point, entirely. The fact of the matter is that GoWild should have never sent out promotional emails to USA players that even mentioned the new games. I, for one, emailed GoWild every time I received an email that mentioned the new games and was told that changes were being made, but yet they never did.

 

[brianzz]

Guess I won't be getting my 100 free spins tonight

Since MG has been totally cut off to US players (I don't count these US only deals, that's the biggest crock since they started charging for ketchup at McDonalds), anyone care to enter a friendly wager as to how long it'll take for promo emails to stop?

Wish I would have known this was coming, I would have taken the $200 I blew at GW this weekend to the B&M casino.

 

[mysticjoz]

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

Yes, I got your PM.
However, I had every right to state how shocked I was to read it here on the forum and not recieve an email!! Let alone an email with a couple days notice! (I do have an email this morning letting me know the current "promo's" though)

What benefit?? I understand that US players would have stopped depositting so I guess that was the benefit you were looking for! But, I would think "consideration toward your US players" is a benefit. Giving them the time to cashout (let alone not deposit another useless dime) is a benefit (maybe not a benefit to you but to your players)!

You say "you will not keep any unused funds"... however, are you going to reimburse those US players that depositted there this past weekend because they had no clue you would be locking them out at midnight? Like Brianzz?

Winbig stated everything clearly enough for me not to even have to elaborate any further.
Brianzz hits the point home!! (I know if it were me, I would be ripped if I had depositted $200 there this weekend to find out this morning I was locked out!). I'm glad I only had a couple of pennys left in my balance there.



Thumbs Down to Go Wild for NOT taking the same steps that pokertime took in giving the players at least a 3 day warning that they "might not" be able to accept our wagers anymore!
Kudos to pokertime for giving us the chance to cashout what we had in there!!

 

[Mavin1]

Okay, I don't understand why all the negative attitude here. For weeks we have been reading this was coming and would be in effect June 1rst, not with just some of MG, but all.
Posters have also stated if you had money to get it before that time. But this casino is publicly stating there is no need to be concerned, players will be paid or reimbursed any money coming to them. At least this group is making a statement, where few are.
So unless threads have been ignored, it's not like we have been kept in the dark.
We don't know why GoWild would have not informed players prior, but if they were hoping things would change for the positive and no moves would have to be made, can't condemn them for that.
I'm sure things are going to be a haphazard mess with many groups trying to cling to the last thread and others making the transition, as this is not a little thing going on.
So if we are to be mad at anyone, be mad at our friggin leaders for making decisions for us without our permission.
I for one, commend GoWild for coming here and appologizing for the way things have gone.
No, I have never played there either.

 

[brianzz]

Okay, I don't understand why all the negative attitude here. For weeks we have been reading this was coming and would be in effect June 1rst, not with just some of MG, but all.

I didn't, the first I heard of it was the sappy letter from GoWild saying they enjoyed every cent of my money.. I mean every moment they spent with me since I was a long time member of the VIP club . I haven't been to this forum (online casino thread) in some time and I was in no other way shape or form notified by any of the casinos I played at, so shame on ALL MG casinos.

Posters have also stated if you had money to get it before that time. But this casino is publicly stating there is no need to be concerned, players will be paid or reimbursed any money coming to them.

Yeah this may be true, but other posters are saying that the least these MG casinos could have done is say "hey we might have a problem coming up at the first of the month, you may want to reconsider playing right now" players, like me (and probably hundreds of others that don't read this forum) were blindsided by this. A simple heads up should have been in order instead of continuing to take mine and others money knowing good and well all US players were about to get screwed.

At least this group is making a statement, where few are.

Yeah but the statement is too little too late.

So unless threads have been ignored, it's not like we have been kept in the dark.

Again, not everyone that gambles online reads this or any other forums. Was the casino obligated to send an email saying "Better go read casinomeister or xxxx other forum"? No, but they did have the obligation to let us know something potentially devastating was about to happen to our ability to log in and play.

We don't know why GoWild would have not informed players prior, but if they were hoping things would change for the positive and no moves would have to be made, can't condemn them for that.

After MG blocking all US players from playing new games did any casino operator really expect this to go well for US players? No they didn't. They kept it hush hush based solely on the fact that if they let players know that there's a 99.999% chance they wouldn't be able to play after a very popular holiday weekend they wouldn't have any deposits at all from US players.

And did this past holiday weekend have any effect on the decision not to tell the players something was going down? 90% of people in the US getting a long weekend to sit at home with a wallet full of money and nothing to do.... hmmmmm.

This is the gambling business, you put on a big smile and care free attitude forward no matter what is going on in the back of the house.

I lost my $200 there this weekend, I should have been more informed as to what was going on, true, but I wasn't and I'm also not asking for a refund of my weekend deposits. But I do think it was a pretty shyster move on the part of the not only this casino, but every single Microgaming Casino on the internet to not let the players know anything at all was going on, you bastards.

 

[PNWGirl38]

How Can You Say and I quote "valued member..."

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

I doNOT dispute this day was acoming. What I dispute is how GoWild handled itl

Instead of sending our promotional weekly evenys Sunday morning. Wouldn't it have been the right thing to do would have been an email explaing that at such and such of time, we're pulling the plug on USA players??


You already said we are "valued member" at GoWild. But you want us to look at it from your view, "why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it from GoWild?"

I'm sorry but your talking ( typing in this case ) out both sides of your mouth. Sorry, I'm peeved beyond words!

To the rest of the forum, Im not gonna make you wait three days for my email to apologize for my misspelled words and grammer. Im making note of it now. Becasue I truly value nice caring humans.

 

[Mavin1]

Well I do understand where you are coming from, but this information has been coming down the pike, for a long while now and in many places other than forums.
Just the fact that in the last couple years or so, US players have been getting trimmed from MG, i.e., losing the progressives, then the new games and so on.
This in itself is some evidence that payers needed to pay attention that something was happening that would effect all US players and should have caused many to seek out the info as to what was going on.
The chat on the forums has also been in the making for much longer than a few weeks, it has only escalated in the last few weeks as the omminous June 1rst deadline drew nearer.

This deadline also is in effect for purchasing tobacco products online, in our own country!

So we can thank our wonderful politicians whom are supposed to be working for us, not against us!

 

[PNWGirl38]

Mavin1: I doNOT dispute that anyone that gambles online know that this day was coming. This is NOT my issued.

MY issue is how GoWIld handled: sending our promotional weekly email the same day they pulled the plug. I would have much rather not recieved the promotional ans a one line email stating what was to happen later that day.

 

[Mavin1]

Hey, I hear ya and totally understand, but I'm just pretty much saying, what is the point? It won't change anything and most likely this is not the only MG casino that was still going on with business as usual and automated promo's still being sent.

We can be angry as hell, but to whom should it seriously be directed at? Directing it at any of MG, although may be cleansing for venting, will do nothing more than that. Mg has never really treated the questions and concerns of any players as top priority and this situation is pretty much no different.

But at least this casino's rep did come here and appologize, out of how many MG's?


One thing I will say for MG, they at least are working to keep US players in MG type games and atmosphere, did any of the other brands do that when they pulled out of the US. Something to think about.
Had MG done as Wagerworks, Intercasino and others had done, all we would have is RTG and Rival and a couple others not worth mentioning.

 

[PNWGirl38]

To be called a " valued member " ...........



Then to be told ........... " Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild? "


Don't p*ss on me and telling me it's rainning!!!


Enuff said.............PERIOD!

 

[Mavin1]

This is one of several messages I did receive from an MG casino. Not all have sent any news and some have had the information for the US players on their sites.
I have highlighted some of the positives I see here, let's just hope our politicians don't throw another wrench in the works.



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[takethemoney]

Am I misunderstanding something, re: MG casinos? I can still log into my Zodiac casino account as of right now and go to the cashier and it appears I could still make a deposit.

 

[Mavin1]

I would assume that any of the MG's that have not yet closed to US players or made the migration, will still do one or the other, so I would just expect that today you may be able to deposit and play, tomorrow you may be locked out or transferred to a cloned software. JMO

 

[mysticjoz]

I am with brianzz...where I do not spend alot of time here at CM anymore!! As a matter of fact, I barely ever post unless it is something that I find a need to post my opinion about, so NO I do not read every thread.

My only point was that there was no reason for Go Wild to NOT warn players and still accept deposits. Especially when he admitted they knew but "why send out an email 3 days in advance ..." admitting "what benefit would that be?"

Like I said, I only stop in here once in a while. I do not read every single thread and to be perfectly honest I didn't even know this was going to be a problem ONCE again in the U.S. UNTIL I recieved that email from pokertime.

Just for the sake of it... I appologize if I offended you in any way, but I honestly dont' see how or why I would be the one who offended you by not keeping up on the posts and threads here!!

My point is that it was simple eough for Pokertime to inform me IN ADVANCE that as of June 1st they would no longer be able to accept wagers from US players and IF I had any money in my account I would be able to play it and/or cashout. They did not send me a promo email, or try to entice me into depositting. It would have been just as easy for Go Wild or the other MG's to do the same.... if indeed the players were "valued'

I hope they refund any balance to any and all US players who do have a balance, and to be honest it would be in good faith if they refunded any deposits made by US players over the past 3 days. and NO I have not deposit there myself in a couple of weeks and my balance is under a dollar, So I am not making this statement to benefit myself in any way, shape or form. I am only trying to stick up for the US players who left money in thier accounts to continue play at a later date or who did deposit because they did not know this was coming!

 

[kakata]

they will pay everybody.....100%.
case closed.

 

[brianzz]

they will pay everybody.....100%.
case closed.

Doesn't make up for the fact they didn't warn depositing players that their accounts were in jeopardy.

 

[PNWGirl38]

Mysticjoz ............... You sure in the hell didn't offend me. And to those that felt "offended" by you. Well, they're not even worth your time to type a repsonse to.


Trust me, those on here that don't see why I'm so upset. Surely would see why ....... if it happen to them.


Then I can sit back and read the same lip service they'll be getting, like I am I'm getting now.


***** AGAIN, I KNEW MG WAS PULLING OUT OF US June 1st ******


My two key points have been made. So those that are so inclined to say..........."well, MG was pulling out of the US market." Surely haven't read the thread in it's entirety.

I've been a member here for the past 5 plus years. I can honestly say this is the first time I've posted bad about a casino!

 

[winbig]

they will pay everybody.....100%.
case closed.

So it's all fine and dandy for them to solicit deposits for (at least) 3 full days, during which they knew that this may, and probably will, happen?

Are they also going to refund all deposits made by American players during those 72 hours? I doubt it.

It's apparent that they could care less about the US market, and it's sheer short-sightedness. What's going to happen when it's possible for them to re-enter the US market? Well, they're not going to have quite as many US players come back, that's for sure. They sure did burn that bridge; at least here, anyways.

 

[PNWGirl38]

Me too, players from the USA that made deposits before being locked out without warming ( but kept sending promo mail during this time ) should get refunded for ALLLLLLLLLLL THREE days!

Thank you Winbig, I'm w/ you on this one.

 

[PNWGirl38]

We ALLLLLLLLL Knew MG was Pulling Out from US Market.

My two issues are. 1.) Why send promotional email on the day they pulled out from the US market. < copy of promotional mail will follow in this pot.>

( personally myself, I would haverather been sent an Email on how many hours US players had if they had funds in their account, before they pulled the plus. )

2.) Said by a Rep from GoldWild............ " Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild? "

___________________________________________________

Copy of the email I was sent on the very same day they pulled the plug.

Reply |GoWild Casino to me
show details May 31 (2 days ago)


If you cannot see this E-mail, click here.
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Dear June,


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Promotions

 

[kakata]

So it's all fine and dandy for them to solicit deposits for (at least) 3 full days, during which they knew that this may, and probably will, happen?

Are they also going to refund all deposits made by American players during those 72 hours? I doubt it.

It's apparent that they could care less about the US market, and it's sheer short-sightedness. What's going to happen when it's possible for them to re-enter the US market? Well, they're not going to have quite as many US players come back, that's for sure. They sure did burn that bridge; at least here, anyways.

no, its not okay.....but you said already what will happen to them.....

 

[PNWGirl38]

Update: .............. I'm getting ( 3 ) deposits returned back to my prepaid Visa. Doesn't sound like I'll get any winnings from my last deposit. Just deposit alone.

 

[winbig]

Doesn't sound like I'll get any winnings from my last deposit. Just deposit alone.

Why not?

tbh, it's not even worth the time to go after any winnings....I'm sure they wouldn't listen, anyways. I'd just take the money and run....far away.

Another "fall from grace", imo. I thought they were a top-notch group when they first started out, but now look at them.

Lesson for other casino operators: This is how NOT to handle a major crisis.

 

[brianzz]

Wait a minute.. they're not going to pay your winnings they're just going to return your deposits?

I assure you that as always, GoWild will take care of all our USA members and all cash funds will be returned to their owners, all cash ins will be processed and as always we will take care of everything with fairness and sensitivity.

Yours,
Floyd W.
GoWild Gaming

Evidently, everyone except you....

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

Yours,

Floyd W.
GoWild Gaming

Apparently not.........


That's cause for automatic rogue

 

[PNWGirl38]

This is how it was worded to me.

"June had $70 in her cash balance. We refunded her initial deposits of 21.5$; 24 $; 25$ back to her Visa card ending xxxx.
​

I had 70$ in my account when locked out WR met. But the three deposits add uo to 70.05. At this point I could careless. A casino showed their true colors, lesson learned.

 

[brianzz]

unreal.. as long as you didn't get screwed out of anything I guess it's alright

 

[vinylweatherman]

Hi mysticjoz,

Thank you for your reply,

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.


You are a valued member mysticjoz and I understand your feelings

I do hope that one day things will change for the people from the USA and you will be able to practice your freedom to choose.


Yours,

Floyd W.
GoWild Gaming

Don't buy it.

Why?

Well, from the middle of May, MGS had made their decision, operators had to migrate their US players to this new MGS-like software by June 1st. You MUST have know by mid May that this would be the ONLY way to keep the US players, migrate them to a "Gowild.net" variant running "Microgaming US".

All other operators knew this, and players were migrated during the latter half of May.

You, however, are telling us that you came in to work, and suddenly found MGS had pulled the plug.

This should NOT have been a surprise, the other operators had been migrated, what made YOU think MGS would treat you any differently?

WHY didn't you go with this migration?

WHY did you stick it out to the dying seconds of May, having MGS call your bluff and locking out your players overnight?

The incompetence surrounding promotional mailers is really a separate issue, BUT it seems this incompetence left you and your US players in the lurch when MGS did what they said they were doing, offering this brutal "migrate them or lose them" choice to operators.

Some of your players will have accounts at other MGS casinos, where they will have been migrated. If they accept this new software, they will continue to play, but YOU could have kept them playing at Gowild too, simply by going along with the migration. Doing so would STILL have kept your options open, including the one you seem to have been trying to negotiate with MGS, which with enough pressure from other operators could have forced MGS to rethink.

MGS have ALREADY been forced to reconsider their previous pull-out, because they faced losing business to other software providers, and came up with this "grandfather rights" compromise that allowed operators to at least keep existing players.

What has happened is EXACTLY what I predicted LAST YEAR, and Simmo reinforced in a thread last month. I worked this out based only on how the corporate machine that is MGS had behaved towards the US market in the last couple of years. Apart from a few details, I got it spot on, and it seems that in the case of Go Wild, I was DEAD RIGHT, an overnight lock out with money trapped in accounts, followed by a manual recovery process whereby players will get their money back.

Whenever something like this happens, players' trust in the industry takes a hit. Whatever the reality, this looks like greed, with the operator wanting to milk every last possible cent from US players before midnight on May 31st, knowing that they can absolve themselves of any wrongdoing merely by promising to return any unwagered cash balances to players.

This does not wash though, players expect there to be a "relationship", and what they got here was a "one night stand". When playing, players expect that they will be able to come back another day to try their luck again. Of the doors are to close, they would rather know, and at least be EXPECTING this "one night stand" should they want to make one last deposit on the last weekend of May.

Other software providers and operators (even Neteller) were heavily criticised for doing this a couple of years ago, yet Go Wild learned nothing, and have done it yet AGAIN to the US player. US players at the time made it CLEAR what they wanted, simply to be TOLD BEFOREHAND, so they could "tidy their affairs" from within the software, and themselves be in charge of their exit.
It is the difference between voluntarily walking out of a premises after being told you are no longer welcome, leaving at least with some dignity; or being manhandled from the premises without warning.

 

[brianzz]

Very well put VWM, bravo!

 

[LinkinFart]

I`ve logged in only to nominate your post VWM