GoWildCasino and Rep...

**PNWGirl38** · 3rd June 2010, 03:20 AM

This is how it was worded to me.

"June had $70 in her cash balance. We refunded her initial deposits of 21.5$; 24 $; 25$ back to her Visa card ending xxxx.

I had 70$ in my account when locked out WR met. But the three deposits add uo to 70.05. At this point I could careless. A casino showed their true colors, lesson learned.

**brianzz** · 3rd June 2010, 07:16 AM

unreal.. as long as you didn't get screwed out of anything I guess it's alright

**vinylweatherman** · 4th June 2010, 02:06 AM

Originally Posted by Floyd GoWild

Hi mysticjoz,

Thank you for your reply,

As I mentioned in my post, there was no way for us to be 100% sure this decision will outcome as it did because of a lot of reasons you are not aware of and that is why we couldn't send a warning for something we are not sure going to happen, I do not know how poker rooms were effected and what was their point of view so I cannot respond on this matter.

Think about it from our point of view, why wouldn't we send an Email if we already knew for sure three days before? what benefit would come out of it for GoWild?

As I mentioned, we will not keep unused funds so there is nothing for you to worry about.

GoWild Casino or Microgaming are not in the place of influencing decisions made by the USA leaders and when you mention the promotions and games USA players could not play you also need to mention that GoWild Casino always supplied an alternative for the USA players and you were always able to participate in every promotion even if on an alternative game.

You are a valued member mysticjoz and I understand your feelings

I do hope that one day things will change for the people from the USA and you will be able to practice your freedom to choose.

Yours,

Floyd W.
GoWild Gaming

Don't buy it.

Why?

Well, from the middle of May, MGS had made their decision, operators had to migrate their US players to this new MGS-like software by June 1st. You MUST have know by mid May that this would be the ONLY way to keep the US players, migrate them to a "Gowild.net" variant running "Microgaming US".

All other operators knew this, and players were migrated during the latter half of May.

You, however, are telling us that you came in to work, and suddenly found MGS had pulled the plug.

This should NOT have been a surprise, the other operators had been migrated, what made YOU think MGS would treat you any differently?

WHY didn't you go with this migration?

WHY did you stick it out to the dying seconds of May, having MGS call your bluff and locking out your players overnight?

The incompetence surrounding promotional mailers is really a separate issue, BUT it seems this incompetence left you and your US players in the lurch when MGS did what they said they were doing, offering this brutal "migrate them or lose them" choice to operators.

Some of your players will have accounts at other MGS casinos, where they will have been migrated. If they accept this new software, they will continue to play, but YOU could have kept them playing at Gowild too, simply by going along with the migration. Doing so would STILL have kept your options open, including the one you seem to have been trying to negotiate with MGS, which with enough pressure from other operators could have forced MGS to rethink.

MGS have ALREADY been forced to reconsider their previous pull-out, because they faced losing business to other software providers, and came up with this "grandfather rights" compromise that allowed operators to at least keep existing players.

What has happened is EXACTLY what I predicted LAST YEAR, and Simmo reinforced in a thread last month. I worked this out based only on how the corporate machine that is MGS had behaved towards the US market in the last couple of years. Apart from a few details, I got it spot on, and it seems that in the case of Go Wild, I was DEAD RIGHT, an overnight lock out with money trapped in accounts, followed by a manual recovery process whereby players will get their money back.

Whenever something like this happens, players' trust in the industry takes a hit. Whatever the reality, this looks like greed, with the operator wanting to milk every last possible cent from US players before midnight on May 31st, knowing that they can absolve themselves of any wrongdoing merely by promising to return any unwagered cash balances to players.

This does not wash though, players expect there to be a "relationship", and what they got here was a "one night stand". When playing, players expect that they will be able to come back another day to try their luck again. Of the doors are to close, they would rather know, and at least be EXPECTING this "one night stand" should they want to make one last deposit on the last weekend of May.

Other software providers and operators (even Neteller) were heavily criticised for doing this a couple of years ago, yet Go Wild learned nothing, and have done it yet AGAIN to the US player. US players at the time made it CLEAR what they wanted, simply to be TOLD BEFOREHAND, so they could "tidy their affairs" from within the software, and themselves be in charge of their exit.
It is the difference between voluntarily walking out of a premises after being told you are no longer welcome, leaving at least with some dignity; or being manhandled from the premises without warning.