I have played at Red Flush, and have found withdrawals are paid with good speed, 12 hour pending MEANS 12 hours, not 24 or 48 as is sometimes the case elsewhere.
The banks themselves introduce delays in the wire transfer system, and this easily adds 3 to 4 working days.
If La Vida has 24 hour pending, then 5 days is reasonable for a withdrawal by wire transfer. IF they exceed the 10 day limit for a first withdrawal AND have given the OK to documents, there is just cause to complain.
The Red Flush rep could probably help, they are sister casinos.
I have recently started out with La Vida, mainly because there is a promotion that offers ballots for the World Cup ONLY if BOTH casinos are played. It's one ticket per 100 of local currency deposited.
Members might recall I am somewhat lucky when it comes to winning tickets to see World Cup football

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