New RTG Casino...

**mattsgame** · 30th April 2010, 06:26 AM

Originally Posted by takethemoney

No, live chat is down. So, they did not pay you, as promised?
Another one for my burn and don't return list.

No payment as promised.

The thing that annoys me most is not just the payment but that they just can't handle customer service and ignore every avenue of contact.

I know this all about a free chip but to me its the principal.

Cheers matt

**takethemoney** · 30th April 2010, 07:45 AM

Originally Posted by mattsgame

No payment as promised.

The thing that annoys me most is not just the payment but that they just can't handle customer service and ignore every avenue of contact.

I know this all about a free chip but to me its the principal.

Cheers matt

But it's not just about a free chip. They don't understand how the way you and others feel will potentially effect their business. Cutomer service is more about perceptions and feelings than substance. I can deal with delays when people are honest. It sounds like they either:
1. Opened before they were prepared
2. Rogue out of the gate

I tried em out and lost the freebie right off. I didn't deposit, but I was going to. I'm gonna wait and see now.

**skiny** · 30th April 2010, 11:38 AM

I received a phone call yesterday from Betpheonix (Assuming it was to tell me about the promotions.) I was too busy to talk at the time but last night I contacted live support without a problem and chatted with Sam for about a half hour.

I'm not impressed with the bonuses either which was the main topic of our conversation.

I didn't know live chat was down recently. Although I couldn't count the amount of times I haven't been able to contact many accredited casino's via live chat for some reason or other so that's not a huge surprise.

**NicolasJohnson** · 10th May 2010, 09:48 PM

Hi Guys,

Quick updates:

No Fees are going to be charged anymore on e-wallets. Additionally you get one free withdrawal via any method per month (checks, person2person, etc).
You can now request a cashout from within the cashier.
The Slots game drop down menus have been fixed.
Payouts are being processed in time (as has been stated in this thread, generally earlier than expected).

Other issues brought up on this thread are being fixed looked into. We are working at a breakneck pace getting everything just the way you like it! So don't feel shy to provide your suggestions, after all, you, the player, are the backbone of our business. It would be insane for us not to want to satisfy you.

@ jonathanth,
The restrictions you quoted are for our free chip. We do have deposit bonuses with no max cashout and low restrictions;

@ osulle,
Don't worry, you will see plenty of positive things about us. I'm confident.

@ mattsgame,
I'll check was is going on with your case right now. You can expect a PM from me in a couple of hours tops

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

**AudiManinBoro** · 10th May 2010, 10:34 PM

Positive things Nicholas? The only Positive thing to me that I care about is not going 50 deposits without a good run like every other rtg out there seems to provide. Crack that one and ill be your customer for life!! But i doubt you can

**Zack** · 12th May 2010, 05:06 AM

How about playing in your own currency.that would work for us Canadians
Thanks

**skiny** · 14th May 2010, 11:17 AM

Originally Posted by Zack

How about playing in your own currency.that would work for us Canadians
Thanks

I used to like playing in US dollars when there was a big difference in the exchange rate.

It didn't make much difference on my deposit but it made a big difference on my jackpots.

**skiny** · 16th May 2010, 02:41 AM

Thursday started with 20. Bumped it up to 200. Flushed 120 and dumped the rest.

Saturday starting with 40. Bumped it up to 300. Withdrawal doesn't go through till Monday from the last one so I changed it to $380. I'll try the other 40 tomorrow.

Slots have been good tonight.

100x single line win in Victory without free spins was nice.

**skiny** · 19th May 2010, 03:24 AM

Cashed out $380 via Western Union. They told me it would be there Monday and it was. Took about 2 business days. (I actually added to it over the weekend.)

**LHofsdal** · 19th May 2010, 03:55 AM

Glad you got your money Skiny!!

What I don't like about this casino is if you take a bonus there is a high playthrough and then a cap on what you can cashout. That is the only reason I don't play there. The playthrough on some of the bonuses is 40x... I think that is kind of high. Then if you manage to make that playthrough you can only cash out 15 times or 10 times your deposit. To me if you manage to make that playthrough you should be able to cashout what ever amount you want.

Just my opinion.

LH