Lock casino windows software

**reddog** · 8th April 2010, 12:36 PM

Anyone having problems with Lock casinos windows version?
I can login but as soon as I login on the windows version only it goes to a blank black screen.

Mac one is fine. Anyone know anything?

**De Beuker** · 8th April 2010, 12:57 PM

Originally Posted by reddog

Anyone having problems with Lock casinos windows version?
I can login but as soon as I login on the windows version only it goes to a blank black screen.

Mac one is fine. Anyone know anything?

Windows version is working fine here, just checked.
Sometimes it crashes when changing games, the screen stays black.
And the lobby gets messed up, but that has always been like that..
Maybe try to redownload/re-install?

**reddog** · 8th April 2010, 01:21 PM

This was fresh install and reinstall of flash player

also I find on my other pc it locks at updating.

Has anyone tried towergaming? I'm going to give that a go soon but haven't got around to it yet.

**reddog** · 8th April 2010, 01:23 PM

I think it must be the lobby that's the problem

Thanks! I might see if I can nudge lock guys for an update on it they probably don't know it's an issue

**De Beuker** · 8th April 2010, 01:59 PM

There seems to be a problem indeed at Lock, I cannot connect anymore now.
I get an 'UNABLE TO COMMUNICATE' error everytime I try now, so the problem seems to be on their side.

**locknload** · 8th April 2010, 06:19 PM

reddog:
In some rare instances we've seen some players experience a black screen after logging in. The problem almost always relates to their computer saving an incomplete version of the lobby – clearing the computer's cache fixes the issue.

1. Start by closing Lock Casino.
2. Click Start then Control Panel, open Internet Options.
3. Under Internet Options click Delete..., then under Temporary Internet Files click Delete files....

De Beuker:
Are you still unable to connect? We haven't experienced any downtime on our end.

If anyone is experiencing any issues connecting to Lock Casino our support team are always available via 24/7 Live Chat or email
http://www.lockcasino.com/support/

**De Beuker** · 8th April 2010, 08:50 PM

It connects fine now, but the lobby still gets blurred after a while, when browsing through the games.
The game icons keep showing as if they are still 'moving in', even if they stand still, lol, dunno how else to explain.

Its kind of a gamble to see which game opens if I click on one..hmmm, this could be Goldbeard...or maybe its that one..

**Dangerous53** · 9th April 2010, 05:44 PM

Worked fine on Apr 8th, went to login today and it said new lobby update, then it updated. Nice update...........

Now I get the loading page, then it just goes to a black screen. I've had so many issues with Lock that I guess I'll just uninstall it and play elsewhere.

Before you tell me it's on my end, every other RTG opens and plays fine.