Fortune Lounge/Platinum Play

[gloria460]

Can anyone who plays at this casino tell me if they stopped flushing withdrawals last week?

I tried to flush today and they stated that they no longer do this and since this is the weekend that I would have to wait til Monday to flush.

Thanks in advance

[De Beuker]

Can anyone who plays at this casino tell me if they stopped flushing withdrawals last week?

I tried to flush today and they stated that they no longer do this and since this is the weekend that I would have to wait til Monday to flush.

Thanks in advance

2 weeks ago they still flushed withdrawls.
Haven't had the pleasure to withdraw after that.

But it seems that more and more casinos no longer offer this service.
Palace Group have also stopped flushing on request, I was told this service is now only available for VIP players.

[WagerWitch]

Can anyone who plays at this casino tell me if they stopped flushing withdrawals last week?

I tried to flush today and they stated that they no longer do this and since this is the weekend that I would have to wait til Monday to flush.

Thanks in advance

Suggestion: UNINSTALL THE CASINO from your computer.

It's the ONLY way to not go back and play it until the withdrawal is processed and you cannot reverse it.

Casinos COUNT on you doing exactly that - which is why a lot of them have implemented a 5 day payout process.

How many gamblers do you know that can hold out for 5 days with money sitting there just ready to be played?

And you can't play - cause you can't deposit - so you just want to take a little.... And a little more...


UNINSTALL - go take a walk - or go WINDOW SHOPPING - or look at your bills - and stay away from the computer this weekend.

GOOD LUCK.

[marcsudbury]

best way for me not to play when i have a cashout pending is, i get my wife to enter a new password, and she won't crack, so i don't play.

[gloria460]

2 weeks ago they still flushed withdrawls.
Haven't had the pleasure to withdraw after that.

But it seems that more and more casinos no longer offer this service.
Palace Group have also stopped flushing on request, I was told this service is now only available for VIP players.

Well somethings wrong as I am an VIP and I'm going to try again today and this time I'll try the VIP support.

[AussieDave]

I am an VIP and I'm going to try again today and this time I'll try the VIP support.

Sorry but why didn't you phone VIP support to begin with?
Generic support (from my understanding) does not have authorisation to flush accounts, only VIP support does.

It would certainly have saved all this misinformation.

I am very surprised that whoever you spoke with in generic support that they did not transfer you to VIP support. This is the standard protocol if a VIP comes through this Dept. Unless VIP support was busy.


Cheers



Dave

[gloria460]

Sorry but why didn't you phone VIP support to begin with?
Generic support (from my understanding) does not have authorisation to flush accounts, only VIP support does.

It would certainly have saved all this misinformation.

I am very surprised that whoever you spoke with in generic support that they did not transfer you to VIP support. This is the standard protocol if a VIP comes through this Dept. Unless VIP support was busy.


Cheers



Dave

I always tell them that they do not have to transfer me to VIP support. The person handling my request always flushes my account without sending me to VIP. This is the first time that this has happened and caught me off guard. I just thought that this was there new policy.


I just spoke with VIP support and it is true..management made the decision to not flush withdrawals and also if it's on Friday it will be processed on Monday or Tuesday. I thought that I had copied the chat transcript but as usual it didn't copy. It does that quite often. It does appear that this is the new trend to frustrate people. I flush my withdrawals so that it'll hit my account at least by Thursday

I flushed last week on Saturday with Platinum. It was in QT on Sunday, had to wait til Monday to withdraw from QT, it was processed on Tuesday and sent out on Wednesday. It posted to my bank on the following Monday. It's not misinformation and before you post any misinformation you should have found out before being so snarky

[Simmo!]

I just spoke with VIP support and it is true..management made the decision to not flush withdrawals and also if it's on Friday it will be processed on Monday or Tuesday.

That's a shame, it's what set them apart. Guess the recession bites us all. Thanks for keeping us updated Gloria.

[doomed4ever]

Hi well i was a vip a while back and they always flushed vip or not. I just went to live support and pretended to be a new potential player asked Live Support if they flush on request. Answer was a resounding No. I then asked if I was a VIP would they flush and she said yes.

First off problem with flushing on only VIP accounts is at times in the past my status dropped from VIP to normal lowly player for no real reason, then it would be back up again a week or so later.

I rather would not take the risk of depositing at a casino that will not flush. Its a real shame as for this group no longer flushing is a full step backwards!!!

My last deposit was last weekend and that will really be my last. Naturually not flushing any more can be seen as some kind of warning - things maybe not right. Ression, player retention etc. I remember having lunch one time last year with a vip rep from fortune lounge. Very nice , great afternoon , good people, and we touched on the issue of flushing, and I told them this was a real plus for their group.

A real shame to learn about this, but plenty of other MG casinos that do flush so no sweat. One of my own very tight requirments for any Casino I loose my cash at is they must flush instantly when and as requested. No Flush - no deposit. Thats why I moved on from RedFlush / Inetbet to name a few.

Thank god for the nedplays and 32reds of this world. Rant over

[AussieDave]

I It's not misinformation and before you post any misinformation you should have found out before being so snarky

Well it is when you don't tell peeps the whole story up front

That's why VIP's have a separate support desk

Besides I'm not one who's narky...you are...Sheesh!




Cheers



Dave