Crap support from Inetbet!

[lost2much]

I agree that they need a damn phone # or live chat. I do have to say that for me at least, they usually do respond quickly. Even my occasional "comp me or else" type message is usually met with a quick response with something included. The biggest issue I have is with the gameplay being so poor of late that I have really scaled back from Inet. Remember when Inet stood out as the exception to the rule of negative RTG PR?? Looks like you need to right the ship Emily (if you're even still there) Like the song says, "Get Down on It"!!

[vinylweatherman]

You could have used their call back service. Oh wait. It's just a form to email them...

You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.

[Cant_Get_Right]

You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.

Plain and simple. The player "shouldn't" have to wait to speak to customer service. Inetbet should be avoid until they meet the players demand. They have no had live support or 1-800 number for many years now. People should deposit at more "players friendly" RTG casinos.

[all4greed]

You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.

There is no call back service. I should have included the next screen shot which doesn't even ask for a phone number. You will get a emailed response.

[slotjunkie]

[QUOTE=skiny;356058]iNet doesn't have live support for one reason only.

They don't want to discuss issues in real time. They want to pick and chose which issues to address and then address them at their own leisure.[/Q

So So true and So So Pathetic!