Thank the dear lord for Bourbon and Ciggies

**jubbluck** · 25th March 2010, 10:15 AM

Had a nice little win at Lucky Red....withdrew most of it....reversed some of it....withdrew again...reversed again....withdrew again, finally - in the wee hours the brakes were finally put on.

Asked for the withdraw to be flushed...left the chat with the impression it would be...sweet

Move forward two days...to today
(please excuse the poor spelling as I got a wee bit flustered)

General Info
Chat start time Mar 25, 2010 3:34:28 AM EST
Chat end time Mar 25, 2010 4:19:22 AM EST
Duration (actual chatting time) 00:44:53
Operator Alicia

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alicia'
Alicia: Hello
Alicia: How are you today?
Julie: Hi Alicia, I requested my withdraw to be flushed 2 days ago... then again yesterday. It is still in reverse state. I have also had two emails from the cashier which have been answered and still my withdraw is in reverse state
Alicia: checking for you
Julie: Could you please check on its progress. I have not had to ever wait this long at any CWC before
Alicia: we would need a copy of the credit card **** please so our cashiers can verify your account for withdrawal
Alicia: sorry that you have not received a preply, i would contact the cashiers
Alicia: reply*
Julie: It has been sent twicw
Julie: twice
Alicia: when did you sent it please ands to what address
Julie: please hold
Julie: sorry im back
Julie: I sent it about 2 hours ago to cashier@luckyredcasino.com
Julie: That was the second copy of ...****
Alicia: ok i would check now please
Julie: I would like to play again but not until I recieve payment
Alicia: we received it and would process your withdrawals as soon as possible
Julie: Can it at the very least be taken of the reverse state? I cant help but feel major stalling tactics going on, which is so disappointing. I had deposited through Neteller at any rate
Alicia: its still in pending withdrawal state and not in a reverse state
Alicia: and to receive it you would through neteller
Alicia: sorry, you would receive it through neteller
Julie: It is in a reverse state. I cannot make a deposit
Alicia: do you want to make a deposit now?
Julie: I would make a deposit but I cant and wont until the withdraw is taken
Julie: When I go into cashier it says I can manage my withdraw. This is a reverse state.
Alicia: can i call you please so we discuss this issue, i seem not to be getting what you mean, i am sorry
Julie: No... as Im at work. When you make a withdraw it goes into a pending state....where if you choose...you can reverse it...correct
Alicia: yes you can reverse it
Alicia: then its no more a withdrawal request
Julie: I asked twice for it to be taken out of this state and sent to the cashiers department. I dont mind waiting the normal time for the cashout.
Julie: It's called flushing so the player....me is less tempted to reverse and blow it
Julie: That is looking after your players
Julie: clients
Alicia: you would need to do it yourself please
Julie: Every casino I have played at does this and it is promoted on certain websites that all Club World casinos do it too
Julie: WHAT????? do I need to do myself
Alicia: if its pending its even lesser of a temptation to blow it back because you dont have it on your playable balance
Alicia: if you want a reversal, you need to do it yourself is what i mean
Julie: Ok Alicia.......I have just logged on to lucky red. Hit the cashier button. The screen that comes up is CANCEL A withdraw.
Julie: This is the very withdrawl I asked to be flushed 2 days ago
Julie: It's still there tempting me to canel and blow
Julie: cancel
Alicia: please then do not cancel it
Alicia: its in pending , if you do cancel it , it would go back to your playable balance
Alicia: you would need to wait till our cashiers process the withdrawal later
Julie: exactly
Alicia: we cannot do anything to prevent you from playing back your money
Alicia: its actually up to you
Julie: NO no no no that is where I beg to differ......that is what we call flushing....it takes away the temptation.
Julie: EVERY other casino I have plated at does this
Julie: When i asked two days ago I was not told that it cannot be done
Alicia: ok, but we do not have that method in this casino at the moment, i am sorry
Julie: OMG.....That is all I needed to know
Julie: Cheers
Alicia: ok
info: Your chat transcript will be sent to **********at the end of your chat.
Alicia: anythign else?
Alicia: anything
Julie: No thanks

At least I knew what I was talking about....kinda

Still haven't been paid, but I am much calmer now thanks to the

Why does it have to be sooooo hard sometimes

Cheers

**SlotMonster** · 25th March 2010, 10:51 AM

Did the CS girl actually understand what you were talking about? What I understood from the chat transcript is that she (alicia, right?) even don't know what does it mean to "flush" the cashout...maybe she's just "newbie" and wasn't trained well?

**love2winalot** · 25th March 2010, 03:54 PM

Hiya: If you reversed your cash out 2 times, and made a 3rd one, "If I was the casino, i would drag my feet also". You already set the pattern. It is not just On Line Casinos that do things like this, "Most companies do.

Cash Out, and play someplace else until it arrives, or play in fun mode, or just turn off the PC for a couple of days, or "ANYTHING BUT REVERSING."

**jubbluck** · 25th March 2010, 07:12 PM

The exact same thing as above happened at Jackpot Capitol tonight.

I jumped on live chat to request a flush ( after reversing a couple of times) and was politely put in my place...

"All I can say is that your cashout will be processed within the next 24 hours"

TOLD!!

I just said thank you

You are absolutely right Love2winalot. Business is business. They sure are being brutal at the moment.

**Wildfire7** · 25th March 2010, 08:34 PM

The problem with live chat in general is that the points you wish to express can be lost, as you end up having to explain what you mean, which may not be understood by the operator, then you end up going round in circles.

For me live support is best used for issues where you need an immediate responce such as a password problem or a bonus to be credited or removed.
My advice for anything else is to instead send support a carefully constructed email. This way if the recipient cant answer it, they will pass it on to another member of staff who hopefully can.

If your new to a casino try to make a test withdrawal as quickly as possible, this will give you an idea of what to expect for future withdrawals. Another way is to make incremental withdrawals where you are leaving yourself with more than enough to continue playing. That way you will not be recycling your winnings and making the entire withdrawal process start all over again.

Mike

**love2winalot** · 26th March 2010, 02:04 AM

Hiya: This is like the person who wins money in a real casino. Color Up's his chips, and cashes them in at the cage. But instead of walking out of the Casino, he wonders over to the tables again, and buys in again, and plays again...

The Pit Boss is not going to say, "Sorry Pal, but you already cashed out, and got paid, Please leave the Casino".......It is, "Welcome back buddy, Do you want $25 chips, or $100 Chips this time?"

You are suppose to leave the Casino. Some Don't, and the Casino knows it. Why do you think the Cashier cage is as far away from any Exit as possible?
On Line Casino's are the same way. You can not Reverse a withdraw if you leave the Casino.............