Vegas Regal Cash out is turning into a nightmare.

[blonde]

I am so frustrated and aggravated. I sure hope I post this in the correct place, forgive if it's not. I did my 5th withdraw at Vegas Regal last week. I finally received an email telling me they need other documents that I need to verify etc. I don't really understand this as my first 4 withdraws went thru without this form, anyway now they are telling me that my cash out will not hit my QT account until next Monday. What? Are you serious? What in the world is going on? Nicolas or someone please I hope you can explain the long unnecessary process that is going on here. My last withdraw to my QT account hit within 12 hours. Thanks for listening everyone!!

[nisosbar]

If that's true, I'm politely curious if Nicolas can explain why a seemingly arbitrary future day has been given for payout to be processed - there is a whole work week ahead of us - as long as accounting gets her documents, seems like - in light of your other posts in Casinomeister - it is incumbent upon your casino to expedite cash outs, and if prior cashouts were within 12 hours, why can't you do that here, as well.

[Nifty29]

Hi Blonde

My advice is to contact the rep NicolasJohnson ASAP

You may also like to read this thread where many others are in the same boat:

http://www.casinomeister.com/forums/...tml#post352971

I have alerted the mods here to the issue.

[blonde]

I did indeed PM Nicolas. The new forms that they sent me well I can kind of understand why they needed them verification for my credit cards that I used but to be given that time frame for this withdraw is very mind boggling. Thanks for the reply.

[Nifty29]

I did indeed PM Nicolas. The new forms that they sent me well I can kind of understand why they needed them verification for my credit cards that I used but to be given that time frame for this withdraw is very mind boggling. Thanks for the reply.

Why are they asking you now for credit card forms? Have you always used credit cards?

If they didnt need the forms before, they shouldnt need them now - or if they do, it should not delay your cashout as it is not your problem of fault.

[blonde]

I just wanted to add I just received an email from Customer Support in which I emailed the manager and get a reply from them, anyway they told me that now my withdraw process starts as to when accounting received my documents. wow..... now I am really confused lol. Nicolas HELP!!!! I know you can. thanks

[blonde]

Why are they asking you now for credit card forms? Have you always used credit cards?

If they didnt need the forms before, they shouldnt need them now - or if they do, it should not delay your cashout as it is not your problem of fault.

I agree my 4 other withdraws have been processed with no problems what so ever. I have always used my cc to deposit except for one time I used QT.

[same_old]

Have you made more than oone withdrawal in the month?, it seems a lot of them now are starting to either charge or delay payments to Ewallets when there are a few for the one month.

It does however seem silly to take this many days to verify your documents unless they have a third party which does this.

[Pinababy69]

I agree my 4 other withdraws have been processed with no problems what so ever. I have always used my cc to deposit except for one time I used QT.

Much as I hate Rival...I have to say that the reason you are suddenly being asked for a CC authorization form probably has alot to do with what has gone on with Visa and Mastercard in the last month. The casino is covering its ass, in case the CC company refuses the charges. They are making sure you will be legally bound to pay any charged back amounts. Not saying you would charge back, but your CC company very well may at some future point. If that happens, the casino/processor could be out tons of money...especially if it's a blanket occurrence.

EDITED TO ADD: Still no excuse for the "waiting" period to begin all over again however. Once they receive the authorization form, your cashout should be processed IMMEDIATELY. No more waiting.

[blonde]

Let me add that Vegas Regal is the only rival that i will deposit and play at. I have faith that this will get resolved.. I appreciate all of the replies and input. Thanks guys.