Golden Palace Casino

[Black21Jack]

This is some bad stuff. Presumably its just one of their many "guerilla" marketing tricks. Did you ever ask them WTF they thought they were doing interfering in your privacy and your property?

No I have not contacted them yet but if it keeps happening I am going to write them and find out what they have put on my computer, it's almost like they have a virus in the software or aomething.

[jpm]

I believe this would technically be called 'malware'. Try this, go to http://www.safer-networking.org/ and download spybot search & destroy. After installing it, update it, then scan your computer. You'll probably be surprised at how much crap is lurking around there.

[xkxrome0ox]

well well.. i have a lot to say about goldenpalace.

although i like the layout (playtech)... their caisno software started lagging a lot. their excuse = sudden rush of new players... working on improving software.

their blackjack rule... dealer never checks for blackjack. this means if you split your cards or something... you can lose twice.

their "live dealer" roulette... did not register my bets properly on more than 7-8 different spins. i would have hit two big winners and 2 minor wins out of those 7-8 spins.
after two such incidences.. i let online support know.. and the pitboss emailed me back with an apology and a $100 bonus (which cannot be withdrawn, only used for wagering) ... although i was supposed to win about $273 on those two spins.
the next time the same thing happened, online support just tells me it's my connection, not their problem.

it took them exactly one month before i got my first withdraw.
they needed me to resend my documents twice. and then after all the documents were approved, it still took over 2 weeks for them to process a wire transfer.
after that, it takes them an average of 4-7 days to process a wire transfer.

i've lost $20,000 to goldenpalace... not 100% sure if i was dealt a fair hand... or if i'm just a horrible gambler.
i did turn $200-300 into $2000-3000 several times... but i ended up giving it all back. and their incredibly long waiting period for each withdraw really makes it easy to reverse the withdraw and play again.

and their software still lags.

[Casinomeister]

This is all very interesting. GP was one of the first casinos to get rogued at Casinomeister years ago, but over the past couple of years, things seemed to have changed for the better, and I removed them from the list but under the condition that I was going to keep a close eye on them.

Like Jetset mentioned, and as most of us realize, this casino uses "guerilla" marketing tricks, and I wouldn't put it past them to try something xkxrome0ox has experienced.

I am aware that their payout waiting period is pathetic, but as far as I know, no one has been screwed over by them recently.

But this whole thing about unable to uninstall is troubling. I think I'll give it a shot and see what happens

[Jblack]

I recently installed a anti-spyware/adware program called Pestpatrol. A few of the playtech software. newyork, and aspinalls were showing up as having spyware in the directories. Uninstalled to be safe. Spybot free now

[jetset]

GP certainly has a *colourful* past and the more recent streaker marketing has not endeared them to the big events they disrupt, but this is something more sinister imo - leaving unwanted pop-ups on a client's harddrive is really going too damned far.

Whether it's their own nasty little gimmick or something Playtech has dreamed up for them (Playtech is I think their third or maybe even fourth software provider historically) isn't clear yet.

Has anyone else encountered this stuff from GP after they have uninstalled?

Blackjack, if you try JPM's recommended solution would you post the results here, please?

[jetset]

BTW I routinely purge my HD with a product from Lavasoft called AdAware 6, which always finds (mainly) tracking bugs and deletes them.

[jpm]

I use AdAware too jetset, but you'd be surprised how much more spybot will find even after a full cleaning by AdAware. Spybot is nice because it will let you innoculate your hard drive against browser hijack attempts, etc. Give it a try.

I also use pestpatrol and that can find a few more things, but its not free which is why I didn't recommend it. I use all 3 of them on my computer along with ZoneAlarm Pro and it pretty much keeps everything under control.

[Black21Jack]

GP certainly has a *colourful* past and the more recent streaker marketing has not endeared them to the big events they disrupt, but this is something more sinister imo - leaving unwanted pop-ups on a client's harddrive is really going too damned far.

Whether it's their own nasty little gimmick or something Playtech has dreamed up for them (Playtech is I think their third or maybe even fourth software provider historically) isn't clear yet.

Has anyone else encountered this stuff from GP after they have uninstalled?

Blackjack, if you try JPM's recommended solution would you post the results here, please?

I am going to try that today and see what happens. I am worried that if they can put things like that on my computer they may be able to see my information when I am doing Internet banking, Neteller transactions and other casino logins with my passwords etc. Do you think they can see all that? Anyways I will try that software to scan my computer and will post the results later tonight.

Peace.

[Black21Jack]

Ok so here are my results. I downloaded Spybot and scanned my computer. The program found a total of 111 problems which consisted of a mixture of spyware, adware, and bad cookies that track user info so thank you very much for the advice because I would have had no idea all this crap was lurking on my drive. The only casino related one was a file folder called "casino" that was in the c:\ directory. I have deleted this folder about three times now, and yes it was the folder that contained the Golden Palace Casino software. After having deleted it with the Golden Palace software in it manually it kept returning and it seemed empty when I opened it. I again deleted it manually yesterday and today Spybot found it again. This is the info Spybot gave me on this folder:

Company - N/A
Product - Casino
Threat - Dialer
Description -
Dialer offering casino access, violating German law by not telling it will close connection and open it's own. Secretly installs additional code.

So now I have my proof. It says company unknown but obviously it was Golden Palace because this "casino" folder was the one that contained the GP software folder. I guess I can't really do anything about it except e-mail them and give them a piece of my mind ( a lot of good that will do), and inform everyone online about these shenanigans. If anyone else has GP installed go into the c:\ drive and see if the GP software is housed in this "casino" folder. Then download that awesome spybot software and run a test. I would be curious to see what happens.

Peace.