Neteller gives player personal info to casinos?

[kniepm]

I am beginning to think we need to hold a "Players' Convention." All interested parties would be welcome to attend. Maybe if we could have a drink with them and talk face to face with them, they'd stop thinking of us as they do.

Just like playing on line, your players' convention will be pants optional, no?

[Casinomeister]

I spoke with Colin yesterday over the phone. His trip was extended thus the non-response.

He wanted me to share with you what was distributed to his support personel the other day:

"In light of some privacy issues that have been raised by some of our clients in regards to merchant transfers, we need to go over our policy and make sure we're all on the same page and sharing the same policy with our customers.

NETeller does not provide personal account information to any merchant websites unless a client, client account, or specific transaction has been deemed fraudulent by Security. If this is the case, the matter is turned over to our PR department for investigation. Our PR reps will then liaise the matter between NETeller and merchant website in question, and will take all necessary steps to correct the issue while upholding our privacy policy at all times. Also, NETeller will not reverse any merchant transfers without a full and thorough investigation by our PR department first. As NETeller is an online funds transfer service, it is important to note that we do not collaborate with any merchant websites nor share private customer information with anyone.

And once more, I want everyone to always make sure they approach their direct supervisor or manager whenever they are unsure of any policy or procedure and DO NOT ever guess at the answer. We need to make sure we are providing the same information consistently to our clients at all times. Misinformation is extremely poor customer service and at times will cause major hassles for all levels of employees in the company. Let's move forward as a team, work together, and ensure we respect the privacy of our customers."

*******
If anyone has any specific questions, he'll be more than happy to answer them Colin@NETeller.com

[gamblinboi]

Just like playing on line, your players' convention will be pants optional, no?

LOL i had to laugh, seeing how i was just sitting here playing with no pants on.

Glad to see Colin has made some sort of response, would be nice if he came and posted here first hand when he gets back.

[portia]

Thanks for that post with info from Neteller.

Was certain that Neteller is a serious company and that the senior people would endeavor to do the right thing when the facts are laid out in front of them.

Do hope that Colin will soon be available to rub shoulders with the players here in the forum so that players concerns could be laid to rest. Just want to be sure what the policy at Neteller translates to.

His prescence should be reasurring.

Maybe some of the merchants could join in the discusion as well.

[newbiedoobiedo]

I'd like to know exactly what THEY would "deem (as) fraudulent." That can be a very large grey area. If a casino says so or questions a players legitimacy then does NT "deem" it so? Deem means "to have as an opinion." No basis in fact is necessary. How many casinos have "deemed" someone an abuser or fraudulent player based on no real information other then the fact they win.

Thanks for that post with info from Neteller.

Was certain that Neteller is a serious company and that the senior people would endeavor to do the right thing when the facts are laid out in front of them.

Do hope that Colin will soon be available to rub shoulders with the players here in the forum so that players concerns could be laid to rest. Just want to be sure what the policy at Neteller translates to.

His prescence should be reasurring.

Maybe some of the merchants could join in the discusion as well.

[portia]

I'd like to know exactly what THEY would "deem (as) fraudulent." That can be a very large grey area. If a casino says so or questions a players legitimacy then does NT "deem" it so? Deem means "to have as an opinion." No basis in fact is necessary. How many casinos have "deemed" someone an abuser or fraudulent player based on no real information other then the fact they win.

Is Colin shy or is he trying to tell us something thru his neglect of this thread?

[lanidar]

Is Colin shy or is he trying to tell us something thru his neglect of this thread?

Why doesn't everyone STOP complaining and guessing about what's going on with Colin and just phone him!
Here's the phone number so you don't even have to look it up.

1-888-258-5859

[caruso]

I'd prefer it in writing, here, for the masses, considering the legal issues. Phone calls don't mean much. Facts posted at Casinomeister are a bit more binding.

How does Neteller deem a player "fraudulent"? Is it on the basis of the word of a merchant? Any merchant? If Warren Cloud - who claims to process millions through Neteller and must therefore be a valuable customer - claims that Player X is a "fruad", is this sufficient justification for Neteller to pass on to Warren personal information about Player X that he wouldn't otherwise have access to? Or is it on a different basis?

If Colin is so happy to be contacted by phone, why can he not manage a simple answer right here? Seems to me it would save a lot of time. He'll get fair treatment - I think Bryan will see to that.

On what basis does Neteller share confidential player information with their merchants? And on what basis does Neteller instigate withdrawals from player accounts WITHOUT the authorization of the account holder, ie. the player?

[portia]

Now am hearing several players from Canada report that their bank accounts have been closed and told that they are not wanted as a customer anymore because of EFT to NETELLER.

The bank of Nova Scotia reportedly said "Neteller is involved with the illegal on-line gambling business".

How do they figure that to be when the gaming servers of dozens of major online casinos are 3 miles south of Montreal on an indian reserve.

Also a former Minister of Justice of VCanada, Doug Lewis, is involved in the online bingo business.

And where is the canadian law that says it is illegal? There is no mention of online gaming anywhere. And the gambling laws as applied online where never tested in court in the starnet case - they plea bargained.

Too bad there was not some public venue that neteller could communicate with us.

They gave an interview to Casinomeister, but they do not post? Maybe they need a newsletter or another casinomeister interview?

[mary]

Jan 1, 2004 was when Canadian legislation concerning privacy was put into effect. Neteller should know this; should state that they are in compliance. Thisis not just for banks, it is for all private industry. There's even a Minister of Privacy! This is the segment pertaining to release of information--verifying information for online casinos does not appear to qualify in my (not a lawyer) opinion.

(3) For the purpose of clause 4.3 of Schedule 1, and despite the note that accompanies that clause, an organization may disclose personal information without the knowledge or consent of the individual only if the disclosure is
(a) made to, in the Province of Quebec, an advocate or notary or, in any other province, a barrister or solicitor who is representing the organization;
(b) for the purpose of collecting a debt owed by the individual to the organization;
(c) required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with rules of court relating to the production of records;
(c.1) made to a government institution or part of a government institution that has made a request for the information, identified its lawful authority to obtain the information and indicated that
(i) it suspects that the information relates to national security, the defence of Canada or the conduct of international affairs,
(ii) the disclosure is requested for the purpose of enforcing any law of Canada, a province or a foreign jurisdiction, carrying out an investigation relating to the enforcement of any such law or gathering intelligence for the purpose of enforcing any such law, or
(iii) the disclosure is requested for the purpose of administering any law of Canada or a province;
(d) made on the initiative of the organization to an investigative body, a government institution or a part of a government institution and the organization
(i) has reasonable grounds to believe that the information relates to a breach of an agreement or a contravention of the laws of Canada, a province or a foreign jurisdiction that has been, is being or is about to be committed, or
(ii) suspects that the information relates to national security, the defence of Canada or the conduct of international affairs;
(e) made to a person who needs the information because of an emergency that threatens the life, health or security of an individual and, if the individual whom the information is about is alive, the organization informs that individual in writing without delay of the disclosure;
(f) for statistical, or scholarly study or research, purposes that cannot be achieved without disclosing the information, it is impracticable to obtain consent and the organization informs the Commissioner of the disclosure before the information is disclosed;
(g) made to an institution whose functions include the conservation of records of historic or archival importance, and the disclosure is made for the purpose of such conservation;
(h) made after the earlier of
(i) one hundred years after the record containing the information was created, and
(ii) twenty years after the death of the individual whom the information is about;
(h.1) of information that is publicly available and is specified by the regulations;
(h.2) made by an investigative body and the disclosure is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province; or
(i) required by law.