Rival Casino Cashout Processing

[Dinahnana]

Hi all!

I have been playing many Rival Casino's the last few months. I see that cash outs take between 2-5 business days. Most of my cash outs have been within 2-3 until recently. It seems that most Rival Casinos are sticking to their 2-5 business days. This term means that if you are lucky enough to cash out they will make you wait until the last possible minute on the 5th day to pay you even if you deposited and requested a withdrawal via a ewallet.


Is it just me or is this totally ludicrous? I had a problem with Vanguard waiting until the very end of business day 5 to pay me so I just deleted them off my computer. Now I get the same story from Tropica (they paid fast in the past). I guess I should give Rival a break since that group causes more headaches than fun. Am I being unrealistic to expect a cashout less than $500 to an ewallet to be paid faster than this?

Online casinos are sure losing their allure for me pretty fast! I can only count on Allstar Slots, Intertops, Jackpot Capital and Casino Titan all RTG casinos where payment is made within 48 hours tops and that is including weekends. I am not even going to mention 3Dice who process payments faster than the speed of light. Do the other casinos know that this foolishness regarding withdrwals will lose them loyal customers? I think not.

 

[Bencuri]

I am recently waiting for a withdrawal from Vegas Regal, and it hasn't been processed yet for 6 businness days now, however the promised time fame is 2-5 business days. It is just for $50.

 

[cheetahwind]

Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.

 

[Bencuri]

Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.

Well, this may be a reason, and asking for patience on this basis is rightful. However if anyone goes impatient because of this, that person I totally understand. If there are difficulties with processing withdrawals, the casino should send a letter and apologize for the delay, and not just sitting in silence, pretending nothing special is happening, just some occasional error. This is the way to guarantee players will remain calm. If they miss this, it is not a surprise some players will go mad. Being uninformative when an error happens is not a customer friendly way.

 

[Dinahnana]

Well being that some of the casinos listed here are some of the newer ones that recently came into the market. With the recent issue with mastercard coming in and shutting down some of the main processors. I'm going to guess that everyone is hurting financially for the very reason that they may be out thousands if not millions of dollars for the month of January. So I'd be patient and possibly PM the reps here for all these casinos. I know I'm going to be patient for Vegas Regal just because I've only waited so far one full business day and going on my 2nd. Minus the weekend I waited of course. So anyways, just be patient.

PM the Rep did nothing to speed up the process in the past. I cashed out on Wednesday Feb 3rd and I was told not to expect payment to my ewallet until the end of the 5th day so I guess I might see the money on Thursday.
I did contact Tropica live support and asked them if the sudden making the player wait is due to the Credit Card issue (even when I deposited via ewallet) and the rep had no idea what I was taking about. I can understand if the whole MC fiasco is causing everybody problems but Rival powered casinos seem to be processing withdrawls at the end of the 5th business day for the last couple of weeks.
The whole thing just gives me a headache. I guess I will be unistalling Tropica. Pity because I did like that casino.

 

[Dinahnana]

Well, this may be a reason, and asking for patience on this basis is rightful. However if anyone goes impatient because of this, that person I totally understand. If there are difficulties with processing withdrawals, the casino should send a letter and apologize for the delay, and not just sitting in silence, pretending nothing special is happening, just some occasional error. This is the way to guarantee players will remain calm. If they miss this, it is not a surprise some players will go mad. Being uninformative when an error happens is not a customer friendly way.

Thank you Bencuri, a little bit of truth goes a long way. I would have no problem in waiting if the casino is upfront with me but they are not. CS just kept repeating that it takes 2-5 business days meaning good luck in getting my cashout before the end of the last day. I am more likley to re-deposit in a casino where I am told the truth and not given the runaround. Geeez gaming should be more fun than this!

 

[Balky]

Hi osulle,

contacting live support is mostly not really useful, because the Rival casinos share the same support team which will give you the same standard answers in chat. Twice I waited for a cashout from Tropica and after having contacted their rep here in casinomeister I received an answer right away and the due money was in my moneybookers account within less than one hour both times, and that was on the second business day, because their terms include cashouts within 2 business days.

Cheers Balky

 

[Dinahnana]

Hi osulle,

contacting live support is mostly not really useful, because the Rival casinos share the same support team which will give you the same standard answers in chat. Twice I waited for a cashout from Tropica and after having contacted their rep here in casinomeister I received an answer right away and the due money was in my moneybookers account within less than one hour both times, and that was on the second business day, because their terms include cashouts within 2 business days.

Cheers Balky

Hi Balky, I just had a conversation with live chat that makes my blood boil. Now they tell me that the cash out takes 2-5 business days after approval and they did not approve my withdrawal until Friday last 2 days after I requested the cash out. So now, they tell me that payment will be made at the latest next Monday February 15 so that is a total of 12 days (7 business days) after my cash out request. I wouldn't mind but my deposit was made via Quick Tender and I am requesting my withdrawal by the same method and my account has been verified with this casino since December. I contacted the Tropica Rep here but I have no idea what good that will do since I see they have not been on the forum for quite some time.

These Rival casinos should give lessons on how to run off paying customers. I got rid of Vanguard because they started to enforce the 5-day rule without any explanation. I know I have said this before but from now on, if I want to play Rival I will pick Slotocash or Ruby Royal.

Thanks for the pep talk Balky, you calmed me down. Now if only Rival live support could learn from you!

 

[chuchu59]

Dont be mad Osulle. I recall being given the same explanation by a Rival when I didnt get paid after 5 working days. Couldnt remember which one it was though. The only plausible reason for a max of 5 working days for withdrawals is that the processor only handles them on a designated day of a week eg Mondays. However, it seems that the Rivals are using this as an excuse to pay you on the last possible date regardless of which day you initiated your withdrawal.

To me, this is a sign that they fear cashflow problems and a gap of 4-5 days does wonders especially when an influx of fresh deposits arrive. I am pretty sure that many Rivals are still underfunded and therefore stick to this so-called policy. They know this will alienate the players but carry on with it regardless.

 

[Nifty29]

Any casino that takes more than 48 hours to release your withdrawal just doesnt give a toss about you as a customer.

Its as simple as that.

 

[silcnlayc]

osulle: I just had a conversation with live chat that makes my blood boil. Now they tell me that the cash out takes 2-5 business days after approval and they did not approve my withdrawal until Friday last 2 days after I requested the cash out. So now, they tell me that payment will be made at the latest next Monday February 15 so that is a total of 12 days (7 business days) after my cash out request.

This is old news and has been beaten to death by me too...see all the Rivals posts and you would have found this discussion in most of them and would have been aware of their rules..I have continued to tell everyone if you get paid in less than 8 days, you're doing good..they do invoke the 5 day rule when they please...

Sorry...old news..

.

 

[Dinahnana]

Dont be mad Osulle. I recall being given the same explanation by a Rival when I didnt get paid after 5 working days. Couldnt remember which one it was though. The only plausible reason for a max of 5 working days for withdrawals is that the processor only handles them on a designated day of a week eg Mondays. However, it seems that the Rivals are using this as an excuse to pay you on the last possible date regardless of which day you initiated your withdrawal.

To me, this is a sign that they fear cashflow problems and a gap of 4-5 days does wonders especially when an influx of fresh deposits arrive. I am pretty sure that many Rivals are still underfunded and therefore stick to this so-called policy. They know this will alienate the players but carry on with it regardless.

Thanks Chuch. I feel that the majority of Rivals really don't care about the customer at all. They sure are intent on runnning off repeating depositors. I didn't think that Tropica was like that, they always paid me promptly in the past.

 

[Dinahnana]

This is old news and has been beaten to death by me too...see all the Rivals posts and you would have found this discussion in most of them and would have been aware of their rules..I have continued to tell everyone if you get paid in less than 8 days, you're doing good..they do invoke the 5 day rule when they please...

Sorry...old news..

.

Silc, I see the 2-5 day rule and keeping with that I would have been paid 8 days after cashout but they are saying 5 days after some bull*** approval date so I will be paid next Monday and that will be 12 days after my cashout which is totally stupid.

 

[rikkerbuddy]

Hate to add on

Any casino that takes more than 48 hours to release your withdrawal just doesnt give a toss about you as a customer.

Its as simple as that.

Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid
Not sure why casino's do this - if you have live chat be aware of your customer.

 

[kakata]

Any casino that takes more than 48 hours to release your withdrawal just doesnt give a toss about you as a customer.

Its as simple as that.

agreed 1000%

 

[cheetahwind]

Well I cashed out Friday at 6:22 AM. This afternoon about 3:30 PM I got the request for my documents. Had everything in order except for I sent the wrong CC. So I sent in the other copy not even thinking about rescanning it with the words Vegas Regal on the bottom. Oh well. We'll just hope they take it, if not I know the delay will be because of my own stupidity on this one. So, so far so good in my book. Were only on day 2.

 

[Dinahnana]

Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid
Not sure why casino's do this - if you have live chat be aware of your customer.

I deposit and cashout via Quicktender so even with MC issues cashout should be pretty quick. My account was verified with them in December afterall. Anyway I sent a PM to Tropica Casino here on the forum and they repsonded really quickly. The Rep agreed that I should not have been a delay in cashing my payout. As of now I still have not been paid yet and tommorrow will be one week after I put in my request (cashed out Feb 3). I have full confidence that the Rep will take care of the situation. I will keep you posted. This situation has left a bad taste in my mouth. Honestly who wants to deposit at a casino that makes you wait more than 1 week (inlcuding weekends) for a cashout???? My list of Rival casinos is dwindling fast and that is a pity since I do like Rival powered slots.

 

[Dinahnana]

Well I cashed out Friday at 6:22 AM. This afternoon about 3:30 PM I got the request for my documents. Had everything in order except for I sent the wrong CC. So I sent in the other copy not even thinking about rescanning it with the words Vegas Regal on the bottom. Oh well. We'll just hope they take it, if not I know the delay will be because of my own stupidity on this one. So, so far so good in my book. Were only on day 2.

Good luck with your payment Chetahwind.

 

[Nifty29]

Not sure if I 100% agree with that statement, Like people have been saying the MC issue and other payment issues have arose in the past. I do like Rival casinos and they have been good to me in the past. I have waited in the past but always got my money with out any hassle. I have only had 2 good experiences with live chat were the CS knew what they were talking about. That was at Towergaming and 32 red. All the other live chat were either automated or just stupid
Not sure why casino's do this - if you have live chat be aware of your customer.

If you're happy for a casino to pay you when they feel like it (and thats exactly what it is btw) then thats a personal choice.

The payment delay at Rivals has nothing to do with whats happened with MC lately or anything else externally....its become an almost group-wide policy to make you wait the full 5 business days and this has been happening for months and even years in some cases. Vanguard/SlotPower have done it since day one, which concerns me as they are accredited casinos - these casinos absolutely do NOT pay in a 'timely manner'.

Are they underfunded? Do they find it difficult to move money around? Are there too many winners?

WHO CARES!!!

It isnt any fault or responsibility of the player, so it should have no effect on us at all.....they just need to get their act together!. We shouldnt have to be concerned about any of these things!!

If there is ever a reason beyond the casinos control that they cant pay quickly, then they should send an email to every player and explain why.....sheesh its not that hard! Most people would understand if its a legit reason.

Again, they dont pay you in a timely manner coz they dont wanna.

Vote with your cash people.

 

[cheetahwind]

I guess my only argument agains the whole vote with my cash ordeal. Is it seems like I win more often at Rival's over oh say an RTG, Microgaming, or a Vegas Tech casino any day of the week. I mean yes, I will agree they do need to get there head out of the sand and pay much faster than they are. But at least I can actually walk out ahead most of the times vs having that uphill battle I seem to fight continiously with everyone else. Heck even this so called great 3Dice so far hasn't even impressed with there return to player ratio. I realize that there must be people winning and cashing out otherwise they wouldn't be so well praised. So I guess I'll say I'll play where I know I can win. Even if the cashout takes 3 to 4 business days. At least I know within that time frame I'll get paid and walk away a winner. Vs just getting a comp or a free chip thrown at me every so often for my loosing streak.

 

[silcnlayc]

Vote with your cash people.

I have been saying this for MONTHS...but no one listens so we all end up getting the shaft...the ones that keep playing (I walked with my money a while ago )...so if online players start reading and understanding..that a few will not show up on the radar except as a blip but that many will show up as a red flag...then casinos will know we are tied of their antics...and then maybe, just maybe..they will start treating players as we should be treated..we are PAYING their salaries...and they seem to forget that..without players their is no casino...

Wake up PEOPLE! Start using your muscle to get us some fair online gaming... (I really sound like I am talking to myself from all these threads again) geezes..


.

 

[chuchu59]

Just for interest's sake has anyone been paid by a Rival apart from slotocash in the past 5 days?

 

[Setsuna]

Waiting for a Vegas Regal payment since 1/02.

Extra : let's laugh with Rival clowns

me: Hello
me: I have currenltly a cashout pending since monday last week - over the 2-5 banking days when cashouts should be processed . Yesterday, support told me to contact you again , would my cashout still not be processed
me: and it is still not processed.
William: May I have your Login name and email address please?
me: xxxxxxxxxx
William: One moment please.
William: you should get it shortly
me: What do you mean by "shortly" ?
William: in this week maybe tomorrow
me: ... if you don't know , just say that you don't know , don't say "tommorow" just randomly !
William: Is there anything else I can help you with?
me: Thanks for not responding ....
William: You are very welcome.
*closed the window*

 

[uungy]

Waiting for a Vegas Regal payment since 1/02.

Extra : let's laugh with Rival clowns

same here

 

[Setsuna]

Waiting for a Vegas Regal payment since 1/02.

Extra : let's laugh with Rival clowns

Update - money received minutes ago via Moneybookers

 

[Nifty29]

I think Nicolas from vegas regal is a great rep, but what happened to his promise of fast withdrawals??? Im sure somewhere he said something about 48 hours being the timeframe, and that they are working on 24 hours or less (im not searching through 100's of posts but Im sure I read that).

Considering it seems to be just about every Rival Casino, and besides the fact that is an abhorrent way to treat customers, I would be concerned about their liquidity if the timeframes are ever increasing.

BTW - Congrats on getting paid Setsuna, but almost 10 days is a disgrace IMO. Isnt it funny how we used to say 'congrats' when someone WON......now we find ourselves saying it when someone gets PAID. Its just not right.

 

[Setsuna]

I think Nicolas from vegas regal is a great rep, but what happened to his promise of fast withdrawals??? Im sure somewhere he said something about 48 hours being the timeframe, and that they are working on 24 hours or less (im not searching through 100's of posts but Im sure I read that).

I think he's working on having an independent payout processor first (or at least, NOT Pantasia) to make withdrawals faster.

 

[Nifty29]

I think he's working on having an independent payout processor first (or at least, NOT Pantasia) to make withdrawals faster.

Fair enough, however it has been stated by Rival reps on this forum that they have independent access to the processor, therefor they can pay pretty much whenever they like....its up to the individual operator. For instance, Tradition decided to pay within 48 hours and they use Pantasia, so its no excuse.

 

[nisosbar]

Very disappointing to read about experiences here. And also the lack of comments from casino reps. As if they are addressing this stuff on a case-by-case basis rather than fixing the underlying problem for the vast majority of other players who don't come here to complain.

 

[Dinahnana]

Update

I deposit and cashout via Quicktender so even with MC issues cashout should be pretty quick. My account was verified with them in December afterall. Anyway I sent a PM to Tropica Casino here on the forum and they repsonded really quickly. The Rep agreed that I should not have been a delay in cashing my payout. As of now I still have not been paid yet and tommorrow will be one week after I put in my request (cashed out Feb 3). I have full confidence that the Rep will take care of the situation. I will keep you posted. This situation has left a bad taste in my mouth. Honestly who wants to deposit at a casino that makes you wait more than 1 week (inlcuding weekends) for a cashout???? My list of Rival casinos is dwindling fast and that is a pity since I do like Rival powered slots.

I just wanted to update everybody. It looks like contacting the Tropica rep here on the forum did the trick. I received the money late this afternoon in my quicktender account. So my cashout took five business days exactly. I would still be waiting if the rep had not intervened on my behalf. I do appreciate that the rep responded quickly and took care of the problem.

I am still disappointed in Rival however since my last two cashouts came with problems and that should not be the case. Paying winners in a timely manner ought to be the cornerstone of any casino's business model. Happy customers come back disillusioned ones do not. I am hoping that Rival will take note and make improvements in the future.

 

[Bencuri]

I am waiting for 8 business days now (about 10-11 days alltogether) for my $50 withdrawal to arrive from Vegas Regal. So far I was satisfied with them, but this situation is becoming upsetting

 

[NicolasJohnson]

I apologize. There are no excuses for delivering a delayed payment.

I will explain that a small group of player payouts were delayed a 1-2 business days. This was due to an issue on the operating side that has been dealt with.

Players will be getting their money tomorrow. I also applied apology free chips to those affected and tried to explain the situation. This did not affect many players, nor is it our standard.

We understand all the sentiment being expressed here and we agree with virtually all the points brought up. We do want to bring our payout times down, it is just much easier said then done (especially when dealing with the US, which brings on issues like the master card looses).

Thank you for your time.

Kind Regards,
Nicolas Johnson
Vegas Regal Casino Rep.
& Regal Affiliates Manager

 

[Nifty29]

I apologize. There are no excuses for delivering a delayed payment.

I will explain that a small group of player payouts were delayed a 1-2 business days. This was due to an issue on the operating side that has been dealt with.

Players will be getting their money tomorrow. I also applied apology free chips to those affected and tried to explain the situation. This did not affect many players, nor is it our standard.

We understand all the sentiment being expressed here and we agree with virtually all the points brought up. We do want to bring our payout times down, it is just much easier said then done (especially when dealing with the US, which brings on issues like the master card looses).

Thank you for your time.

Kind Regards,
Nicolas Johnson
Vegas Regal Casino Rep.
& Regal Affiliates Manager

Thanks once again for being open with us Nicolas

However, I do have a few questions based on your reply:

1. Bencuri (for example) isnt a US player, but has still waited 8 days. I really cant see any reason for not being paid a lot quicker other than a) lack of funds or b) casino didnt want to.

2. Tradition Casino (along with others) use the Pantasia processor as you do and pay within 48 hours. So, why does it take Vegas Regal 5+ business days (a week in reality most times) to pay a withdrawal? I havent read any valid reason why it takes this long to pay winners.....heck even Playtech rogues pay in 4 business days!!

I don't mean to give you a hard time Nicolas, but it seems that just about every Rival casino is paying in 5+ business days and it does seems to be becoming the norm and makes one question if it is Rival themselves that are preventing fast cashouts. If so, it is even more unacceptable.

In my experience, a well-funded and efficient operator always pays within 48 hours. The operators that dont (again in my experience) appear to be lacking in one or both of those categories.

 

[uungy]

Thanks Nicolas. :notworthy

Will post when the withdrawal comes through

 

[chuchu59]

Thanks Nicolas. :notworthy

Will post when the withdrawal comes through

Me too.

 

[bamapokergurl]

Waiting

I made a withdrawal from Vanguard Casino on 2/4/10 for 450.00 and sent in my docs at this time (I made the mistake of not doing this on my first withdrawal and it took about three weeks). I received an email on 2/5/10 stating that I needed to resend a copy of my license (accidentally sent my old expired one), and also resend a copy of a check with my address for verification (they accepted it on the withdrawal the first time). I resent my docs on 2/5/10, and resent copies of my CC just in case. Never heard anything from them. On 2/8/10 I went to live support and asked why it was taking so long, was told it took 5-10 days for ACH withdrawals (it states clearly 2-5 days). On 2/9/10 I sent an email to support as it was still showing the withdrawal was processing. On 2/10/10 still processing, no response. 2/11/10, still processing, no response. This is ridiculous. I will think twice b4 depositing again.

 

[uungy]

Contact the rep here. He will sort it out for you https://www.casinomeister.com/forums/members/

 

[bamapokergurl]

Thanks

Thanks for your help uungy. I am new here and appreciate you directing me to the right place. Thanks again!

 

[clj7221]

I had a cashin Monday and Tuesday at Tropica casino. I am being given the run around with the Rep on where my cashin is , as it has not been processed to I should be contacting customer service about this.

 

[thetest32]

A few rivals seem to be giving this error if depositing now via neteller:

The deposit was not successfully completed: This processor is currently not enabled. [MA005042]

Doesn't look to healthy?? I have two decent cashins pending with casinos on this software...

 

[Setsuna]

Fortune Reel : requested cashout the 9 - received money in MB yesterday (12) - 3 days, fair enough.

 

[thetest32]

OK - Both my pending cashouts have been paid.

Royal Apollo - cashout on the 30th Jan... paid 12th Februrary
Lion Slots - cashout 7th Feb... paid 12th February.

Still too slow for my liking, particularly when I've been playing at All Slots and the Fortune Lounge Group who are processing within 12-24 hours for me (and flushing withdrawals)...

B.

 

[Pinababy69]

Never in a million years would I wait 12 days for a cashout. I wouldn't wait two days. It's 24 hrs or under, or I don't play there. They all have the capabilities to do it, especially to an ewallet such as Neteller or MB. But..if people are willing to accept shoddy treatment such as this, they'll keep on doing it. Vote with your wallets people.

 

[clj7221]

Update: All of my wins from Rivals were in my QT. I have another cashin today from a different Rival. I will see how long this takes.

 

[uungy]

Vegas Regal withdrawal recieved today.

Royal Apollo now dragging their feet

 

[Bencuri]

I apologize. There are no excuses for delivering a delayed payment.

I will explain that a small group of player payouts were delayed a 1-2 business days. This was due to an issue on the operating side that has been dealt with.

Players will be getting their money tomorrow. I also applied apology free chips to those affected and tried to explain the situation. This did not affect many players, nor is it our standard.

We understand all the sentiment being expressed here and we agree with virtually all the points brought up. We do want to bring our payout times down, it is just much easier said then done (especially when dealing with the US, which brings on issues like the master card looses).

Thank you for your time.

Kind Regards,
Nicolas Johnson
Vegas Regal Casino Rep.
& Regal Affiliates Manager

I have received my withdrawn money today, after 10 working days. It took for a long time, but at least I was paid.

Thank you Nicolas for looking into my case and crediting free chips as a compensation for the delay. It was really friendly from you, and I am glad you could help me to solve this problem, so that I could be satisfied in the end. It was really a player friendly.

 

[anniemac]

I am in total agreement with Pina. Rival casinos can pay within 24 hrs. if they want to. Slotocash pays within 24 hrs., mostly less. Just received on today that was made yesterday around lunch and in my QT account by 7:00 this morning cause that's when I looked. I don't know when it came in really.

I don't care how many bonuses they give or how big they are, if I can't get paid in 24 hrs. or less, they can take a hike. Same with RTG's. MG's I'll give 48 hrs. but no longer.

 

[Wildfire7]

What I have found strange is that on a few occassions 3 figure withdrawals are getting processed within 2 days, and 4 figure withdrawals take at least 5 days.

IMO there are far too many casinos opening without too much financial clout behind them. The 4000 a week limit is a major turn off. Some of these casinos think they are Monte Carlo style operations when in fact all they are is just small time street bookies, who do not seem properly protected.

In the interim term this limit and slow cash out time may well reduce their exposure to risk, but it still has to be paid. Rather than having a picture of flash yachts, bright lights, palaces and fountains on the lobby page, it would be more pertinent to have a picture of Mickey Mouse!

Mike

 

[angiehoops]

Hi all!

I have been playing many Rival Casino's the last few months. I see that cash outs take between 2-5 business days. Most of my cash outs have been within 2-3 until recently. It seems that most Rival Casinos are sticking to their 2-5 business days. This term means that if you are lucky enough to cash out they will make you wait until the last possible minute on the 5th day to pay you even if you deposited and requested a withdrawal via a ewallet.


Is it just me or is this totally ludicrous? I had a problem with Vanguard waiting until the very end of business day 5 to pay me so I just deleted them off my computer. Now I get the same story from Tropica (they paid fast in the past). I guess I should give Rival a break since that group causes more headaches than fun. Am I being unrealistic to expect a cashout less than $500 to an ewallet to be paid faster than this?

Online casinos are sure losing their allure for me pretty fast! I can only count on Allstar Slots, Intertops, Jackpot Capital and Casino Titan all RTG casinos where payment is made within 48 hours tops and that is including weekends. I am not even going to mention 3Dice who process payments faster than the speed of light. Do the other casinos know that this foolishness regarding withdrwals will lose them loyal customers? I think not.

I would add Club WOrld (RTG) and Sloto Cash (Rival) to the list of super fast payouts, even on weekends. Yeah, I am going thru a similar thing with Vanguard at the moment. If one can turn the WD around with 24 hours, why can't they all? It is just technology now, click of a mouse.

 

[angiehoops]

Hi Balky, I just had a conversation with live chat that makes my blood boil. Now they tell me that the cash out takes 2-5 business days after approval and they did not approve my withdrawal until Friday last 2 days after I requested the cash out. So now, they tell me that payment will be made at the latest next Monday February 15 so that is a total of 12 days (7 business days) after my cash out request. I wouldn't mind but my deposit was made via Quick Tender and I am requesting my withdrawal by the same method and my account has been verified with this casino since December. I contacted the Tropica Rep here but I have no idea what good that will do since I see they have not been on the forum for quite some time.

These Rival casinos should give lessons on how to run off paying customers. I got rid of Vanguard because they started to enforce the 5-day rule without any explanation. I know I have said this before but from now on, if I want to play Rival I will pick Slotocash or Ruby Royal.

Thanks for the pep talk Balky, you calmed me down. Now if only Rival live support could learn from you!

So is Ruby Royal trustworthy? They are not listed here as accred. list. Sloto does well probably....I know they are my first choice rival, because you can expect to be paid promptly. I was expecting Vanguard to be the same since they are on the list here, but not the case. Good luck to you