Pure Vegas - Tied to Rushmore Group (?)

[slotjunkie]

I am locked out of all 3 just because I was upset about a deposit going straight down to zero with NO entertainment at all! I told the promo rep I wanted my money back or something and that I would get it back on way or the other and that is when they locked all three accts. I have the emails and they are pretty funny to me because of the contradicting wording!

I have never done a charge back and quite frankly don't know how, nor do I have the desire to. I was just upset at the time! Oh well not my loss!

[vinylweatherman]

I am locked out of all 3 just because I was upset about a deposit going straight down to zero with NO entertainment at all! I told the promo rep I wanted my money back or something and that I would get it back on way or the other and that is when they locked all three accts. I have the emails and they are pretty funny to me because of the contradicting wording!

I have never done a charge back and quite frankly don't know how, nor do I have the desire to. I was just upset at the time! Oh well not my loss!

That explains the locking of all 3 accounts, even though you only complained about one. Without specifying HOW you would get the money back, they have to fear that you might initiate a chargeback, if not now, at a later date.

Threatening to "chargeback" often causes accounts to be locked.

What is NOT clear is HOW MUCH information is being shared between the different RTG casinos. Is this MORE than just a list of fraudulent players, even to the extent of an RTG wide "blacklist" of "too clever/lucky" players, or even an RTG version of the Rival "central database".

IF Rushmore is merely suplying "support services" to Pure Vegas, they should be operating an internal "wall" to prevent player information flowing between Rushmore and the owners of Pure Vegas about a player's activities at Rushmore.

Without looking at this too deeply, it looks like a request to close "all accounts at Rushmore" is taken to INCLUDE an accounts at Pure Vegas as well, whereas the player might be happy with Pure Vegas, but NOT with their experience with Rushmore.

[Rusty]

That explains the locking of all 3 accounts, even though you only complained about one. Without specifying HOW you would get the money back, they have to fear that you might initiate a chargeback, if not now, at a later date.

Threatening to "chargeback" often causes accounts to be locked.

What is NOT clear is HOW MUCH information is being shared between the different RTG casinos. Is this MORE than just a list of fraudulent players, even to the extent of an RTG wide "blacklist" of "too clever/lucky" players, or even an RTG version of the Rival "central database".

IF Rushmore is merely suplying "support services" to Pure Vegas, they should be operating an internal "wall" to prevent player information flowing between Rushmore and the owners of Pure Vegas about a player's activities at Rushmore.

Without looking at this too deeply, it looks like a request to close "all accounts at Rushmore" is taken to INCLUDE an accounts at Pure Vegas as well, whereas the player might be happy with Pure Vegas, but NOT with their experience with Rushmore.

Maybe closing just 1 account in the group screws up the RTP tracker.

[takethemoney]

Maybe closing just 1 account in the group screws up the RTP tracker.

Good one!

I'm seriously going to reformat my hard drive, then with NO casinos installed, I am going to go download and join an RTG casino that I have never played before. It's going to be an experiment.

[slotjunkie]

That explains the locking of all 3 accounts, even though you only complained about one. Without specifying HOW you would get the money back, they have to fear that you might initiate a chargeback, if not now, at a later date.

Threatening to "chargeback" often causes accounts to be locked.

What is NOT clear is HOW MUCH information is being shared between the different RTG casinos. Is this MORE than just a list of fraudulent players, even to the extent of an RTG wide "blacklist" of "too clever/lucky" players, or even an RTG version of the Rival "central database".

IF Rushmore is merely suplying "support services" to Pure Vegas, they should be operating an internal "wall" to prevent player information flowing between Rushmore and the owners of Pure Vegas about a player's activities at Rushmore.

Without looking at this too deeply, it looks like a request to close "all accounts at Rushmore" is taken to INCLUDE an accounts at Pure Vegas as well, whereas the player might be happy with Pure Vegas, but NOT with their experience with Rushmore.

I do understand where they felt the need to lock me out to protect themselves, but I never threatened a chargeback! Though I know my venting words implied that!
As I stated earlier I honestly don't know how to do a chargeback and if I did, I wouldn't initiate one on a casino just because I lost! I know I am gonna lose when I make a deposit. It just makes me mad when it goes from a deposit straight down and I mean straight down to "0" with nothing in between!
It's like ordering a big juicy burger with all the fixings and then being forced to eat the whole thing in one bite! No enjoyment in that

[takethemoney]

I got locked out because I cussed out a manager once for a bad losing session and didn't like the way he talked to me. I've learned a lot since then. About 6 months later when a promo came along I wanted to take advantage of I sweet talked my account back unlocked. Really though, people who help us are just human and probably have no direct effect on our play. If they do have any way of effecting our play and our outcomes, I'd rather not make them mad.