Is this a normal requirement

[onemoorebaby]

I asked Slots Oasis to close my account after being told that i was not eligible for match bonuses if i deposit with moneybookers. Now I think that is really crap quite frankly. But i received an email back stating to close my account i had to email them my username and password... I have never been asked to email my password before and i am not comfortable doing so....especially via email... Normally i am asked for username date of birth etc....

[Louise]

I asked Slots Oasis to close my account after being told that i was not eligible for match bonuses if i deposit with moneybookers. Now I think that is really crap quite frankly. But i received an email back stating to close my account i had to email them my username and password... I have never been asked to email my password before and i am not comfortable doing so....especially via email... Normally i am asked for username date of birth etc....

Hi,

This is correct that you will need to send the support team your casino username and password in order to close your account. If you were concerned security-wise, then the casino account would be deactivated and not active anyway, so nobody would be able to log in to it etc.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[uungy]

Thats not true, besides some players use the same password for all RTG or even I am sure some use the same password everywhere, so I dont think its right for someone to have to email their password

[AussieDave]

This is correct that you will need to send the support team your casino username and password in order to close your account.

Why does the OP or anyone else need to send their password?

You surely don't require a players password to close an account.

I've been gambling online almost 14 years. I have never been asked nor heard of anyone sending a password to close and account...



Cheers



Dave

[onemoorebaby]

I havent had to do such a thing in 10 years of online gambling either.. and its not only the casino security i worry about but how safe email is.... especially as i use hotmail....

and the point made by uungy about people using the same password for many things is also very valid.

its such a shame as i liked slots oasis but not being able to receive bonuses because i use moneybookers is stupid and i would of thought closing my account would be painless...

[AudiManinBoro]

What ludicrous nonsense! A casino does NOT need your password to close your account. Put the closure of your account in writing and and ask for your account to be deleted. Send a copy by snail mail in the post. Chose recorded delivery for extra confirmation and security if you wish. This is undisputaby on record then. Ive never heard such nonsense as this and ive been playing on line for 10 years plus as well.

[Webzcas]

Louise why would you need a players password? It does not make sense. Surely if it is to verify the player is who he/she says they are, then there are security questions which can be used to identify the player.

On another note. Always use unique passwords for casinos, email and forum accounts. VBulletin uses md5 encryption so admins cannot view the passwords used. However some casinos can view the passwords used.

[Louise]

Hi everyone,

This is a simple verification process that we require in order to close a player's account - An email stating the player's casino username and their casino password for their casino account. This is then checked against the players account and the account is then closed.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[onemoorebaby]

Hi everyone,

This is a simple verification process that we require in order to close a player's account - An email stating the player's casino username and their casino password for their casino account. This is then checked against the players account and the account is then closed.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I find it really hard to believe anyone could actually agree to this....
Surely you can accept another way Louise...

[uungy]

Hi everyone,

This is a simple verification process that we require in order to close a player's account - An email stating the player's casino username and their casino password for their casino account. This is then checked against the players account and the account is then closed.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Thats not really an explanation! Seriously though why cant you say we will call you on the regsitered number, or we will email you a confirmation link. You probably could have a pop up in the asino once logged in, there are lists of ways. I think this is a very serious concern

I think its a very normal thing for a rogue to do.

OP I suggest you log in, and if possible change your password to another password, then close your account