Is this a normal requirement

[uungy]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

[jas2587]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

[skiny]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Most people do. But they don't have to pretend it's right.

[jas2587]

Most people do. But they don't have to pretend it's right.

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

[skiny]

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

I've never won a dime at any of those casinos so I'm not turning anywhere. I refuse to accept that anyone should be emailing their passwords whether it's a new one or an old one. It's just not acceptable for the most obvious of reasons.

I'm also not blaming Louise for anything. If she doesn't have the power to change the rules that's fine. I don't have the power to change all the policies at work either but I'd be damned if I stood in front of anyone and defended them if I disagreed with them. And it wouldn't be the first time I stood in front of upper management and said "This is stupid. I'll do it because it's the way you want to do things but it most certainly is stupid."

[uungy]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Hence the reason why I put Louise in the brackets, and mentioned Rushmore altogether. I was mainly directing it at the casino, however, being an employee of a company and the only representative here, its being directed at Louise, not as a personal attack.

see http://www.casinomeister.com/forums/...tml#post345979

[Louise]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[Richard]

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

[vinylweatherman]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

That was upper management. DAMN I wish I had known. Even if they didn't attend the panel, their stand was in earshot of it

I DID get the chance to mention this to Bryan, but only in a general sense (no names), as an issue to look at when he got back. Had I know that the people responsible for this BS were within 2 yards of us, I would have told him more

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

Louise can override CS on SOME things, but not EVERYTHING. This was demonstrated previously when Louise was herself being "stonewalled" by upper management over payment issues. It was not JUST down to her going on Holiday and being off sick.
There are also likely to be things Louise is not ALLOWED to post/discuss here, and maybe she is staying silent for now, rather than lying to the forum because of these management posting policies.

One can NEVER plan going sick, and holidays are often planned MONTHS in advance.
Upper management "dropped the ball" by not ensuring adequate cover was available for their key workers (Louise) in the event of unforeseen circumstances (her getting sick).

They paid for this by being dropped from the accredited section, and it was THIS that made them take notice and deal with the situation.

If it becomes necessary to repeat this, Bryan will do so, but I expect he hopes it won't come to that, not for a second time.

Player feeling is OVERWHELMING, this policy is PLAIN WRONG, but as yet, upper management cannot see it.

[onemoorebaby]

im really annoyed at seeing it written that all i have to do is go in delete my information change my password and email them that one to close the account.

To the people who think that... would you really feel comfortable doing it yourself.... would you not think wtf? why should ANYONE ask me for my password. I have a handful of kids and 2 of them are in their teens. I, their teachers, the government, police to name a few spend loads of time drilling it in their heads that they should never tell their password to anyone..and most importantly never to email sensitive information. Its like a internet law. its just not done and should never be expected.

I am not interested in how easy people may think it is for me to do the changing of it and sending it... I pointed it out because it freaked me out and also i think the players deserve to know that this is asked of you if you choose an account closure.

many online gamblers use free email accounts for their gaming as not to clog their personal and work emails and although no email is holeproof hotmail yahoo gmail etc are a greater risk. I actually went through my email after reading some of the prior posts on this thread and was horrified at what could of been collected personal information wise on me...and thats with me being what i thought was careful...

it has to be changed !!