Is this a normal requirement

[onemoorebaby]

You say this but then you want them to email password to support where anyone can read it. I also wouldn't do it. Never heard of such at thing.

Michelle

Exactly what i was going to post... its been dealt with by two support people... neither of them gave me an alternative email address to supply this to which was for only "managers"

[missmichelle]

Neither have I, and I wouldn't do it either...not in a million years.

Onemoorebaby, while it's not ideal...just to end this...I would log in to your account, change your password to 123456, email that to support and be done with it. Can he do that Louise?

While inconvenient, it would put an end to it. At least then you'll be done with all the back and forth bs.

Michelle

[Jasminebed]

OP might consider that acceptable, but I won't in my case.

I did receive a response from CherryRed, requesting my password. I no longer have CherryRed on my PC as I stopped playing there quite some time ago. So my request was not just out of spite.

In order to change my password, I would have to take down my firewall (something I am never very comfortable doing) and reinstall.

Also, the email I received was signed by someone who did not indicate they were a manager.

I've written back to support requesting we make some other arrangement for my account closure.

[onemoorebaby]

I dont find it acceptable either as i would need to do the exact same thing as i uninstalled it prior to asking for closure once being told i couldnt use the promotions on the weekend with moneybookers... and i didnt think id be asked to supply anything bar the normal questions to close it

OP might consider that acceptable, but I won't in my case.

I did receive a response from CherryRed, requesting my password. I no longer have CherryRed on my PC as I stopped playing there quite some time ago. So my request was not just out of spite.

In order to change my password, I would have to take down my firewall (something I am never very comfortable doing) and reinstall.

Also, the email I received was signed by someone who did not indicate they were a manager.

I've written back to support requesting we make some other arrangement for my account closure.

[Pinababy69]

OP might consider that acceptable, but I won't in my case.

I did receive a response from CherryRed, requesting my password. I no longer have CherryRed on my PC as I stopped playing there quite some time ago. So my request was not just out of spite.

In order to change my password, I would have to take down my firewall (something I am never very comfortable doing) and reinstall.

Also, the email I received was signed by someone who did not indicate they were a manager.

I've written back to support requesting we make some other arrangement for my account closure.

Good for you Jazzy!! Keep after it. If I'd ever bothered to open an account there (don't "think" I did)...I'd do the same thing, just as a show of solidarity.

Honest to God, I like Louise....and I really do think she tries her very best to do what she can, and post whatever replies she's able to. But I'm sorry...her bosses, or whoever owns these places, have their heads so far up their asses, it's amazing they get anything done there.

The big fraud investigation, the long payment delays of months ago (for which there was never an explanation), the confiscation of over 2K from a player's dormant account (subsequently returned, because they were removed from the Accredited list), the no bonus thing on MB and Neteller deposits...and now this...the icing on the cake. No thank you to ANY of it. Before, I would have personally never have suggested anyone play here. I've now upgraded that to stay away, until someone over there buys a clue.

[Louise]

You can log in on the website and go to 'my account' and then 'change password', and email us your new password, whether it be 123456 etc.

You don't need to have the software downloaded to do this.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[RobWin]

Wow....is all I can say here, another long and drawn out drama involving the Rushmore Group. I think this group has done more detriment to what that "Accredited List" once stood for than any other casino group that has ever been listed on it!

Where's that shaking head icon at?
____
____

[Louise]

Hi everyone,

I really do try my best here and feel that I am being reasonable and am explaining the reasons why this is the way we operate and feel that the reasons are justifiable. I don't see that we are deserving of being rogued because of this.

We are asking for the player's username which again, as I've said before, is something which stays between the casino and the player and is why this extra unique verification option exists. Should the player not want to provide us/and/or email a password which they also use to log in to their email provider for example, the player can do the following. They can log in on the casino website, go to 'my account' and 'change password', change it to something else, update this and then email us the new password to us along with their username and their account closure request will be complied with.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[uungy]

Hi everyone,

I really do try my best here and feel that I am being reasonable and am explaining the reasons why this is the way we operate and feel that the reasons are justifiable. I don't see that we are deserving of being rogued because of this.

We are asking for the player's username which again, as I've said before, is something which stays between the casino and the player and is why this extra unique verification option exists. Should the player not want to provide us/and/or email a password which they also use to log in to their email provider for example, the player can do the following. They can log in on the casino website, go to 'my account' and 'change password', change it to something else, update this and then email us the new password to us along with their username and their account closure request will be complied with.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I dont think being reasonable is stating "thats our view". Thats nor reasonable. It is not reasonable to not bend at all, and say something like, "OK, we appreciate you arent cofrtable, you can send us the dates and amounts of your last 5 deposits" or the first and third letter/number of your password, being so strong is why the casino has become so hated by alot of your (ex) players.

It may not be the reason to be rouged, but it is if you consider all the wierd things and unanswered questions, delayed withdrawls etc etc etc besides for still not answering the alot of the questions posted here, on this thread. I am not going to list the questions and valid points, just simply read throgh the thread please.

Also this is the first time you gave an idea what the OP could do, instead of just throwing te OP off until now. I gave that idea earlier by the way, but its if the OP wants to do it, but some have uninstalled the casino

[Jasminebed]

Well Louise, I do think you try your best here.

My request for some alternate method was met with a reply from someone other than than the original person who sent me the email. They did not indicate their position in the company.

[quote]

Unfortunately, for security purposes we will need your password to close your
account. I am sorry for the inconvenience.

Even access to my account for a short period of time leaves other information vunerable.

You've said that only 4 managers have access to this information. Is that just for SlotsOasis or the whole Rushmore Group?

I've had two different staff members request this information from me. I'm not all that confident that if I put it in an email that just those four (or more) management will have access to this information. Not just employees of your group, but the possibility that emails can be intercepted.

I understand that it is your current policy, but I feel it is a poor one. Since your casino seems to be unique in requiring this in order to close an account, you must be able to find another way of maintaining your security.

I worked closely with the Base Information Systems in writing and training computer security for Department of National Defence (Canada), so perhaps I am overly aware of the possibility of security breaches.

I'll continue to leave my account dormant for now.

I'm hoping that perhaps the moderators of this Forum will share their views on this issue after their return from London, and that you will find another acceptable means for players to close their accounts.

Was I not asked for a security question upon registration?