Idea for Online casino operators

[oren1976]

I think that a casino should operate professionally .

I remember when I counted card in Vegas and the casino caught me, they were polite and friendly asking me to leave.

When a player breached the terms and condition like in the case of the 46,000 confiscation, there are elegant ways to deal with this type of players.

In a case the casino is not sure if it is a honest mistake or a bonus abuser who came to build the balance in Blackjack and then feed the slots, other solutions that not going to harm the casino are available.

One example is a solution I learned from Bubzzluck

Tell the player, you breached the terms but if you wager your balance 100 times in allowed games (slots with limited bet of up to 100) you will get your winnings in full.

In this case the player would have to play 4.6 milion in slots wagering, there is a very good chance he bust, even if not if the limits in slots would be maximum 100 a spin on multiline slots, he will probably end low and most probably zero.

The different is that you offer the player a honest solution to his case and not as clubworld did and got the bad publicity.

[RobWin]

I think that a casino should operate professionally .

I remember when I counted card in Vegas and the casino caught me, they were polite and friendly asking me to leave.

When a player breached the terms and condition like in the case of the 46,000 confiscation, there are elegant ways to deal with this type of players.

In a case the casino is not sure if it is a honest mistake or a bonus abuser who came to build the balance in Blackjack and then feed the slots, other solutions that not going to harm the casino are available.

One example is a solution I learned from Bubzzluck

Tell the player, you breached the terms but if you wager your balance 100 times in allowed games (slots with limited bet of up to 100) you will get your winnings in full.

In this case the player would have to play 4.6 milion in slots wagering, there is a very good chance he bust, even if not if the limits in slots would be maximum 100 a spin on multiline slots, he will probably end low and most probably zero.

The different is that you offer the player a honest solution to his case and not as clubworld did and got the bad publicity.

I'm sure you meant Buzzluck there Oren, and if what you say they did is truly the case then that was certainly a classy move on Buzzluck's part. They are seen by the player community as being flexible and open to thinking outside of the box. That type of PR is most assuredly more beneficial in the long run than just a little bad publicity ever is!
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[Jasminebed]

An excellent first post Oren, welcome to the forum.

[uungy]

Great idea! All you need is for the casinos to implement it

[oren1976]

Thank you, I can see also 32red got this clause in its terms. If you play non allowed games playing their signup offer they state that you have to wager 100 times your deposit and bonus ....

I think any casino can find his own way to protect himself in cases fraud was not the issue but mistakes from all kind of alegitimate player.

the worst you can do is to confiscate winnings, this is the easiest thing the casino can do but make the players very mad, and anger goes back as a negative result to everybody overall.

It is time casinos will become professional after more than 10 years of online gambling.

[Wildfire7]

I think that a casino should operate professionally .

I remember when I counted card in Vegas and the casino caught me, they were polite and friendly asking me to leave.

When a player breached the terms and condition like in the case of the 46,000 confiscation, there are elegant ways to deal with this type of players.

In a case the casino is not sure if it is a honest mistake or a bonus abuser who came to build the balance in Blackjack and then feed the slots, other solutions that not going to harm the casino are available.

One example is a solution I learned from Bubzzluck

Tell the player, you breached the terms but if you wager your balance 100 times in allowed games (slots with limited bet of up to 100) you will get your winnings in full.

In this case the player would have to play 4.6 milion in slots wagering, there is a very good chance he bust, even if not if the limits in slots would be maximum 100 a spin on multiline slots, he will probably end low and most probably zero.

The different is that you offer the player a honest solution to his case and not as clubworld did and got the bad publicity.

The major difference between online and B&M is the fact that you can not deal face to face with the very people who are dealing with your problem.
When a representative from the casino contacts you, it is usually by email or live chat, in textual conversations things can easily become misconstrued as it is nearly impossible for either side to express their true emotions.

However with that said, I totally agree with you that there is no reason why casinos should not treat all customers with the upmost of respect at all times. But they can only do so much, they can not shake your hand, call you a taxi, smile at you, offer you a drink or just make you feel welcome. Infact if an online casino is being run very well, then you might never have any need to communicate with them at all.

Also online, the casinos are facing an altogether different problem. The problem of fraudulent activity. This is making casinos almost paranoid in their behaviour towards customers. Which is why the T&C's can appear strict with references such as "Managers decision is final" written into them.

It is a fine line between being firm but fair. If the casino is being too lenient on players not adhering to their terms, then they risk opening the floodgates to all and sundry. If the casino is being too harsh then they can be accused of being pedantic as well as lacking humility towards its customers.

Mike

[newguy68]

Well, generally the posibillity that the player wins still remains.
He can win some jackpot, thus increasing his chances, and in the end if the casino does not pay, its bad for them, and they could stop it in the first time by just confiscating the money.
If they confiscate the money in the begining, or the player wins and they pay him, the posiblillity that the player will never return are about the same.
That is the main reason that the casinos dont have this Term, you might win, and you might take the money.
Of course, some of them will go a step beyond, saying that in Terms and Conditions a line exists that prevents you to claim your winings, of course they added it after you have won, as last resort, which has happened before.
If they caught you cheating, they will try to contact you, it all depends on the mood of the managers how will it all end, it also depends on your betting, the games you played and of course, the info they have about you, and most of all, how much cash u got and how much you play.

[Nifty29]

It is true that very strict rules are in place at online casinos now, and we can all thank the people who were boosting their balance by playing blackjack etc with slots coupons and then hitting jackpots/monsters with bigger bets than they could otherwise make. In many cases initially with bonuses, this was allowed but, of course, there is always a group that spoils it for everyone else - the loophole-hunters out to exploit the smallest of mis-wording of terms or omissions in rules.

The players who get caught in these confiscation situations are trying to get away with the very thing that the casino is aiming to stamp out - and they know it. Hence, the harsh terms we all have to accept.

The guy who lost his $46k broke the rules. Simple. Casino agrees, CM agrees, Max agrees, vast majority of posters agree. The only ones that dont are the very players who helped create these kinds of situations in the first place.

Rules are there for everyone...not everyone except you. Once you bend a rule for one player, you have to do it for every other player and then you may as well not have any rules at all.

Playing within the rules is a personal responsibility. Accept it or pay the price.

[osulle]

Well, generally the posibillity that the player wins still remains.
He can win some jackpot, thus increasing his chances, and in the end if the casino does not pay, its bad for them, and they could stop it in the first time by just confiscating the money.
If they confiscate the money in the begining, or the player wins and they pay him, the posiblillity that the player will never return are about the same.
That is the main reason that the casinos dont have this Term, you might win, and you might take the money.
Of course, some of them will go a step beyond, saying that in Terms and Conditions a line exists that prevents you to claim your winings, of course they added it after you have won, as last resort, which has happened before.
If they caught you cheating, they will try to contact you, it all depends on the mood of the managers how will it all end, it also depends on your betting, the games you played and of course, the info they have about you, and most of all, how much cash u got and how much you play.

You know I really don't see the problem here. Almost every casino out there has strict rules about playing table games on a slot bonus so unless a player is brand new to online gambling they should know that. A couple of months ago I used a bonus on Inet bet and of course didnt read the terms It was for classic slots and not regular slots. Well I was up about $1000 and got my balance taken away however they did give me my deposit back which I promptly lost. I was not upset at all with the casino just wanted to kick myself in the buttocks for not reading the coupon correctly. I think Club World did the right thing even though it does suck for the player.

[Nifty29]

You know I really don't see the problem here. Almost every casino out there has strict rules about playing table games on a slot bonus so unless a player is brand new to online gambling they should know that. A couple of months ago I used a bonus on Inet bet and of course didnt read the terms It was for classic slots and not regular slots. Well I was up about $1000 and got my balance taken away however they did give me my deposit back which I promptly lost. I was not upset at all with the casino just wanted to kick myself in the buttocks for not reading the coupon correctly. I think Club World did the right thing even though it does suck for the player.

Now here is a perfect example of personal responsibility i.e. behaving like an adult.

Osulle mis-read the coupon details and ended up losing his balance....whic sucks by the way....and what did they do? Accept they made a mistake and accept the consequences. Osulle didnt post everywhere blaming the casino for 'letting' them play the wrong games, or claim they were ripped off, or blame the casino for 'unclear terms'.

Osulle did what most of us would.....see it as a lesson learned and a reason to be even more careful next time we claim a bonus.

The people who carry on like pork chops about having their balance confiscated after they (I repeat...they) broke the terms of promotion are the ones who are deliberately trying to 'abuse' a bonus (and sometimes have a history of doing it) and have been around long enough to know better. Again, you can thank these people for the cr*p we have to put up with from casinos nowadays.

Thumbs up Osulle for being an honest player. If everyone was like you in this regard we would all still be having freebies with 7xWR and no max cashouts like the old days and match deposits you can actually win off occasionally.