Microgaming really PO'D me this time

**mecan49** · 21st December 2009, 04:10 AM

I am so disappointed in you! I have played with you for over 2 years now. You cut us Us Players from your new games, BIG disappointment for me. But the clincher was the fact that I have a 10mg internet speed and have been trying all day to load you. On a normal day 15 minutes tops. You gave me the $50.00 XMas Gift.

I here all over the internet about how Microgaming is trying to FAZE the US out, but this is ridiculous they way that you are treating the US Payers. I cant even play your games.....Mad isn tthe word for it. Microgaming is biting their noses off to spite your faces. Because Barney Frank and the commitee extended our time but 6 months, and if your people were smart enough to take my money then you would be smart enouguh to figure out that the US gaming Bill will PASS.

A LOYAL CUSTOMER FOR YEARS

**rockycatt** · 21st December 2009, 04:34 AM

i just loaded them [7 sultan's ] in about 1 minute I'm near Boston .
must be on your end

hope you get it fixed and have a great holiday :thumbs up:

**mecan49** · 21st December 2009, 04:55 AM

I loaded it. uninstalled and still the same thing... even turned off my antivirus still the same thing. At first thought just me, but three of my other friends here in TX havings the same problem.

**ksb11** · 21st December 2009, 05:03 AM

I do not have any problem downloading MG (7 Sultans), however, the software causes my computer to function terribly. Everything went back to normal after I uninstalled the casino.

**anniemac** · 21st December 2009, 05:21 AM

Mecan, don't know what internet connection you use, but I'm in Texas also and have had all kinds of problems downloading RTG and MG casinos from their websites. Times out before I can get the casinos loaded, I think.

I use a Verizon/Alltell aircard. Maybe that's your problem?

**mecan49** · 22nd December 2009, 03:32 AM

I have charter 10mg but run out at 12 occasionaly. It was the worst. All day I tried to load. I tried 3 other MG casinos and the same thing. I sent an email to support and got no response at all. I have 2 other friends in dif parts of texa, one thats in dallas took 1 1/2 days to load.
It wasnt just that with me either. I've noticed games disappearing and we cant play any of the new games. I got to play the multi wheel one day and it was gone the next.
I've decided to stay away from MG and stick with my 3dice or inet.

thanks for the response

**doc3738** · 24th December 2009, 12:01 AM

Mecan
I am in texas and what I have had to do is contact any micro casino I try to download or reinstall and tell them I am not a new palyer but have had an account for a long time
About 2 years ago micro stopped all new players from downloading any games at all,if you have uninstalled a casino and trying to download and install again it thinks you are a new player
Since you have only been with them about 2 years you may fall under the group of new players and can't download any micro casino
Now to top things off the casinos knew from the 1st of Dec that micro was not going to allow the USA players to play the new games but they lied and deceived every USA player they had by saying there were technical problems or they were checking the new games to make sure they are working correctly
When members started to really press them which was about 10 days latter they admitted that we could not play new games
I will not play at another microgaming casino again after this scam and I can downlaod them. All the casinos were trying to do was get as many deposits made as they could and had the games tightened about as tight as you can get them in that time frame
I hit on a game for over 100 free spins at 2.50 a spin and it paid me 28.00

**AussieDave** · 24th December 2009, 12:12 AM

Originally Posted by mecan49

I loaded it. uninstalled and still the same thing... even turned off my antivirus still the same thing. At first thought just me, but three of my other friends here in TX havings the same problem.

Could be a backbone problem. But I'm sure your ISP has redundancy from peering, so I'm guessing it's a local router issue.

If you have your IP addy try doing a ping on that. Dropped packets will indicate an issue.

Remember unless you have a direct fibre cable from your place bangin into the back of the casino server, your going to experience latency issues, packet losses, and a whole gambit of issues. Remember you have to go through X number of hoops (servers) to get to your destination (the casino).

Cheers

Dave

**AussieDave** · 24th December 2009, 12:13 AM

Originally Posted by doc3738

I hit on a game for over 100 free spins at 2.50 a spin and it paid me 28.00

Man that's not good but that's gambling for you. You win some you lose some.

Cheers

Dave

**butterflyboogie** · 27th December 2009, 09:09 PM

[QUOTE=mecan49;338383]I am so disappointed in you! I have played with you for over 2 years now. You cut us Us Players from your new games, BIG disappointment for me. But the clincher was the fact that I have a 10mg internet speed and have been trying all day to load you. On a normal day 15 minutes tops. You gave me the $50.00 XMas Gift.

Hello, I too am disappointed so bad with Microgaming.

I have played with casinos that have had the Microgaming software for over 10 years online. I kept seeing the new game listed on the front page of one of the casinos called Scrooge, however, it never showed up on my screen. I too kept asking where it was and was told that there were techincal issues with the new games. However, after 2 weeks of asking I was finally told last night that microgaming would not let USA player have new games. I asked them "Do we not deserve new games too?" My theory, either allow USA players to play all of the games...or none. Make up your mind Microgaming, don't straddle the fence here. What is the difference if we play an old one or a new one...we're still playing. Also, the bill will pass and USA will be welcomed again. However, if someone mistreats you, it is hard to warm up to them again...think about it Microgaming!