Very surprised at Club World's bureaucratic cash out requirements.

[nisosbar]

They demand scanned colour copies of identification documents, as well as information pertaining to not just Club World but all three Club World group casinos.

First off, who has access to the kind of equipment necessary in order to email a scanned 'colour' copy of ID? As it is, most people have to jump through hoops for that.

I guess I just expected more from a highly regarded CM casino.

Am I being unfair?

[Casinomeister]

They demand scanned colour copies of identification documents, as well as information pertaining to not just Club World but all three Club World group casinos.

First off, who has access to the kind of equipment necessary in order to email a scanned 'colour' copy of ID? As it is, most people have to jump through hoops for that.

I guess I just expected more from a highly regarded CM casino.

Am I being unfair?

Anyone who cashes out at any casino online should be prepared to produce ID docs. This is standard operating procedures. And it shouldn't be a hassle for you at all. Once you've scanned a copy of your passport etc., you can use it for every casino you play at. It's not like you have to make separate scans for each place. Correct me if I'm wrong, but most everyone has a scanner or a printer with a scan function. It's really nothing to complain about so yeah, you're being unfair.

I would expect this from a highly regarded casino.

[Slotster!]

Someone on here once suggested that, if you didn't have access to a scanner, a good quality close up digital picture of your passport/drivers licence will often suffice; I've used this and it does. Most phones have 3 MP+ cameras nowadays, you can shoot and send in one go...

[Westland Bowl]

After going through the documentation wringer at Heroes Casino a year ago, I saved files of:

• Digitally scanned Driver License (in color)
• Digitally scanned Passport (in color)
• PDF file of front of credit card
• PDF file of back of credit card
• Snapshot of my Quicktender personal information page
• PDF file of my Cable (utility) bill showing both mailing address and street address (updated every three months)
• PDF file of my electrical utility bill (updated every three months)

I have these saved and ready to go whenever a casino requests them. FedEx/Kinkos can digitally scan in color your driver license and/or passport and save it to a CD for you to save to your computer. My copier at work converts copied documents into PDF files when sending the copies via email (Kinkos can do this too.) I save all files to their own desktop folder. The only thing that I don't have covered is when a casino has their own verification or faxback form to complete (as Club World does.) Some casinos (such as Doyles) require a phone call to verify your account, which is difficult for me with my hearing impairment. In any case, you have to be overly prepared for any documentation requests a casino may require, short of blood and DNA samples.

[nisosbar]

Anyone who cashes out at any casino online should be prepared to produce ID docs. This is standard operating procedures. And it shouldn't be a hassle for you at all. Once you've scanned a copy of your passport etc., you can use it for every casino you play at. It's not like you have to make separate scans for each place. Correct me if I'm wrong, but most everyone has a scanner or a printer with a scan function. It's really nothing to complain about so yeah, you're being unfair.

I would expect this from a highly regarded casino.

With all due respect, CM, while I trust your judgment and apologize if I am being unfair with them, I have been playing online for over four years, so I am well aware that verifying identification is standard operating procedure at online casinos - I had a bitch of a time doing this with Bodog, but once I did, it was smooth sailing. Guess I just need to be more patient.

But honestly, color scans? Color scan of my credit card, too? I have B/W scans that are perfectly legible - nobody else has rejected them. But whatever. I will obey.

[nisosbar]

After going through the documentation wringer at Heroes Casino a year ago, I saved files of:

• Digitally scanned Driver License (in color)
• Digitally scanned Passport (in color)
• PDF file of front of credit card
• PDF file of back of credit card
• Snapshot of my Quicktender personal information page
• PDF file of my Cable (utility) bill showing both mailing address and street address (updated every three months)
• PDF file of my electrical utility bill (updated every three months)

I have these saved and ready to go whenever a casino requests them. FedEx/Kinkos can digitally scan in color your driver license and/or passport and save it to a CD for you to save to your computer. My copier at work converts copied documents into PDF files when sending the copies via email (Kinkos can do this too.) I save all files to their own desktop folder. The only thing that I don't have covered is when a casino has their own verification or faxback form to complete (as Club World does.) Some casinos (such as Doyles) require a phone call to verify your account, which is difficult for me with my hearing impairment. In any case, you have to be overly prepared for any documentation requests a casino may require, short of blood and DNA samples.

Thanks for this -

[Westland Bowl]

By the way, the three-digit CVV security code on the back of the credit card should be blocked before scanning/copying. I just cut out a small piece of Post-It note and stuck it over the code before copying. Now back to regular programming.....

[silkprint]

Some great advice in this thread .
I hope some of the newer members see this

[doomed4ever]

I have all my ID scanned ready to go. I rescan a util bill every 3 months. So when i need to send docs its done in a few seconds. Scanners dont cost the earth and all scanners scan in color If you dont have a scanner you can get the docs scanned for a few $ or £ at a libary or some place similar. Only time it annoys me is if they re- request docs. Buts thats rare.

[Wildfire7]

Surely if you can afford to gamble, then you can afford to purchase a scanner. Its a bit like going away on an expensive holiday and not been able to afford a suitcase. I wasn't even aware you could get a black and white scanner?!

My scanner cost me £20 and I purchased it in 2002 and it still works perfectly.

As mentioned by Westland Bowl, try and be proactive and have all the scans done prior to joining a casino. So when the casino requests doucments you can respond immediately. This way the ID process instead of feeling like a hurdle, becomes routine.

Mike