BetUS agent wants to do a deposit for me..

**Dominka** · 27th November 2009, 11:57 PM

I've been playing at a certain casino for quite a while now, been lucky there.

Recently my account manager has been offering me to do a deposit through him - i.e., to have him do the deposit for me. He asked for my moneybookers pass, I said I'm afraid I do not feel comfortable with that arrangement.

This evening (it's evening here at the moment) my acc manager offered to do the deposit for me again. He claims it'd help him with his bosses if I made my deposit(s) through him.
He asked for my CVV number. I said I don't feel comfortable giving it out.

He then said that it's okay, they have all the data on file anyway. And he can still do the deposit for me, as long as I give him an o-kay in the live chat.

"For example you tell me that you want to deposit $500 with your visa card ending on **** and that's it I just make the deposit and that's it"

I found all three things unusual. It's possible that him depositing for me does give him some leverage with his bosses or whatever.
But, him asking for my moneybookers pass to do the deposit for me,

Him asking for my CVV # to do the deposit for me,

And lastly, him stating that he can do the deposit for me without the CVV number anyway,

All seem very unusual.
Any comments on that?

**rockycatt** · 28th November 2009, 12:19 AM

that guy doesn't think much of your intelligence level . or you for that matter

unless you to are soul mates if not report him cause he is going to make $$$ trouble for some innocent person

**jetset** · 28th November 2009, 06:06 AM

I agree - this sounds very suspect to me. I would report the incidents to management.

**same_old** · 28th November 2009, 07:17 AM

Yeah this sounds VERY dodgy and no way should he have your CV2 on file- that is illegal to do, that is for your own purpose.

**SlotMonster** · 28th November 2009, 07:47 AM

Deposit for you???

Who the hell are they???
Do not give your personal information (CVV, Moneybookers account passwor, etc) to another person, ever!

**jas2587** · 28th November 2009, 08:20 AM

I personally would close this account now
they say they can take your money without your permission well if the account is closed then they have no buisness depositing into your account

Cindy

**eu_lowroller** · 28th November 2009, 11:49 AM

that's even more than rogue casinos do, so beware of them!

**deucebag** · 28th November 2009, 12:54 PM

The credit/debit card CVV number is supposed to be used for CNP (card not present) transactions, including telephone orders, so the agent asking for it is standard operating procedure (a fraudulent transaction can be charged back anyway, so you're protected).

Asking for the Moneybookers password is something completely different though, if someone uses your account with your password you have no recourse.

**vinylweatherman** · 28th November 2009, 02:02 PM

The issue here is that the player is not having any problem depositing through the software, but the agent keeps badgering him to let this agent do the deposit manually. Even though the CCV code is given over the phone for some kinds of transactions, it is NOT supposed to be kept on file. This agent may not even be authorised to be legally in possession of this information, and the way he appears to be acting demonstrates he is up to something, perhaps trying to circumvent the systems that are in place at this outfit.

If this agent is prepared to commit fraud by gaining an advantage at work by getting the deposits done through him, he may also be prepared to sell on any data that comes his way to make further gains. Since this behaviour is likely to get him fired, it is likely he will want to make as much as he can before this happens.

The obvious motive for this would be a commission based structure, where account managers are paid a percentage of the deposits they are able to persuade players to make over the phone. There are most likely systems in place that limit the scope for earning commission, but the agent has found a loophole that inflates his performance by diverting deposits that would normally be made through the software to being made through him.
His bosses probably didn't ever intend that players' routine deposits be tallied for commission payments in this way, perhaps it was intended that only "management specials" would be offered by agents, and only deposits in relation to the take up of these would be eligible for commission.

There is a far better way to implement this in any case, agents can be given special bonus codes that they are allowed to offer to their players. The player deposits with the code, and the code tracks back to the agent who would be credited with gaining the deposit. This would allow for tracking commission payments, but would NOT give agents access to players' deposit method details.

**vegetagirl2008** · 28th November 2009, 04:44 PM

Originally Posted by Dominka

I've been playing at a certain casino for quite a while now, been lucky there.

Recently my account manager has been offering me to do a deposit through him - i.e., to have him do the deposit for me. He asked for my moneybookers pass, I said I'm afraid I do not feel comfortable with that arrangement.

This evening (it's evening here at the moment) my acc manager offered to do the deposit for me again. He claims it'd help him with his bosses if I made my deposit(s) through him.
He asked for my CVV number. I said I don't feel comfortable giving it out.

He then said that it's okay, they have all the data on file anyway. And he can still do the deposit for me, as long as I give him an o-kay in the live chat.

"For example you tell me that you want to deposit $500 with your visa card ending on **** and that's it I just make the deposit and that's it"

I found all three things unusual. It's possible that him depositing for me does give him some leverage with his bosses or whatever.
But, him asking for my moneybookers pass to do the deposit for me,

Him asking for my CVV # to do the deposit for me,

And lastly, him stating that he can do the deposit for me without the CVV number anyway,

All seem very unusual.
Any comments on that?

That is a no-no and you should report him for trying to commit fraud. Do not under no circumstances give out any information that the automated system can already do.. And those remarks he made to you were the dumbest I ever heard of. Next time they ask you to do such a thing you tell them if you don't stop harassing me I'm going to report you not to the casino either. And one thing I can't stand is a liar. He wanted your Moneybookers password what is he nuts!!!!