Roulette69 issue - PAB rejected - player upset

[sally_bairnish]

Hi,
I feel other people should be warned about Roulette69. They steal money.

I was £3600 up at Roulette69 playing their slots with NO BONUS, and they are refusing to pay me out. I have adhered to all their terms and conditions, which they agree with. They do not want to pay me as they say I am 'linked to other players' and a 'bonus abuser'. They have given me no evidence of this. I have played on my own the whole time.

After posting a PAB with the Max guy in this forum, he came back after 2 weeks calling me a 'fraudster', closing my CM account and saying that he's not going to tell me what evidence they have of my 'fraud' as they 'do not normally disclose to the public forensic information they use to track and isolate fraudsters'.
It appears this is a common theme CM like to hide behind when they have no evidence to protect their affiliate income. CM also seem to have disregarded a point on their own site 'Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.'

Please note that I am not going to hide ANY information by saying it is 'confidential information', apart from my address or phone number.

Here's the story;
I had about £1000 to play with and see they had a 4 tier slot bonus structure on signing up. Their terms said I could deposit any amount for each tier of the bonus. As the bonuses incramently increased, it seemed obvious to deposit the minimum (£30) for the first 2 smaller bonuses and maximum for the last 2, to get the maximum bonus. Support also told me this was fine.
I played a while on slots and lost all my money
I felt my luck had to change at some point so borrowed some money and I deposited a £400 more without a bonus and increased my spin size. All the time I played slot machines.
I got a couple of big hits on the slots taking my balance to over £5,500 and carried on playing for a while longer.
My luck seemed to have run out after going on bit a bad run so I stopped on £5,000 exactly and withdrew.

I sent all my ID to them. In the time I was waiting for them to authorize my ID, I got a new mobile number as I didn't pay the bill on my old one. Roulette69 asked for my new mobile bill which I sent to them and they called me on it to verify me.

I then had a very odd conversation with a guy called Steve from Roulette69. He said they weren't going to pay me because my account is linked to other accounts. Here are the points he mentioned, each one just seems like antother excuse plucked from thin air trying to get out of paying legitimate winnings.

My phone number didn't connect. - I sent them a bill for my new number, they seemed to accept this.

My IP address is similar to other players.... - I spoke with my ISP and they said my IP address is unique and that several million people in and around london will have a similar one.

I played similar games to other players - over 95% of my wagering was on slots and I think I played nearly every slot there was to play. Surely most of their players play slots? I don't see how people can get around this. Also, my play with the bonuses I got had to be on slots.

He said I was a bonus abuser as I bet the majority of my balance for the first 2 smaller bonuses of about £30. - It doesn't say I can't do this in their terms and I lost the bonus anyway so don't see what relevence this has.

I played similar bet size to other players - I played slot spins of between £1 & £35. varying up and down all the time. The majority of my spins were probably around £20. I don't see how I am supposed to know what other players do. I always play similar spin sizes at the couple of other casinos I have played at.

I am a bonus abuser - I don't see how this is possible. I googled bonus abuser and it appears you need to play blackjack to abuse bonues. Also I lost all the bonuses I received so don't see how I 'abused' them. I won my money depositing with my own money as it seemed impossible to complete their rollover thing I had to do.

If Roulette69 have got any further information about what I have done wrong then I would like to hear it. I've got nothing to hide, I just got lucky and would like my winnings, I have had my fair share of losses so this has really left a bitter taste in my mouth as I thought I finally got a big win.

[vegetagirl2008]

Well you are going to get this one closed as well. Max had a pretty good reason why your PAB was denied and that they closed you account here a CM. I almost guarantee it.

[sally_bairnish]

Yes you are right. The reason is that they don't want to compromise their affiliate income.

If they can tell the good people of this forum what evidence they have, please post it, I have nothing to hide.

They will hide behind the confidentiality thing, I assure you

[bryand]

FWIW, I've seen CM go after much bigger fish than R69

Hopefully Max will give some details about your case.

[sally_bairnish]

Thanks, so do I.
If they can just explain what I have done wrong I will leave it, and I can learn for elsewhere.
But not being paid was demorilising enough, I then get called a 'fraudster' to rub salt in my wounds

How many fraudsters you know who play a slot machine? I just don't get it.

[vinylweatherman]

Yes you are right. The reason is that they don't want to compromise their affiliate income.

If they can tell the good people of this forum what evidence they have, please post it, I have nothing to hide.

They will hide behind the confidentiality thing, I assure you

I advised you not to post this. Be it on your own head if you get this account banned as well. Hope your friend isn't too miffed.

Casinomeister does NOT work under the "affiliate income" model. The site takes paid advertising from accredited casinos. This ensures both a steady income stream, and NO conflict of interest (such as the site making more money if players lose or don't get paid).

You should get your deposit back from the casino, but they are clearly disputing the validity of your winnings.

You may well have to follow this thread as a "guest", because I can't see this other account lasting much longer now that you have "broken cover".

[GGW Laurie]

FWIW, I've seen CM go after much bigger fish than R69

Hopefully Max will give some details about your case.

That is something i sure would like to see, the details of this case, just to know that this is a up and up casino and ran by good management ...............laurie

[sally_bairnish]

I did get my deposits back, just not my £3,600 winnings.

Are the above reasons enough to take my money? What about the rule CM has for accredited casinos? I have broken no T&C's.
What advantage can I possibly get from playing the slots without a bonus?
I've played a few microgaming slots before and never had a problem like this, when I win I get paid, that's it.

[GGW Laurie]

I did get my deposits back, just not my £3,600 winnings.

Are the above reasons enough to take my money? What about the rule CM has for accredited casinos? I have broken no T&C's.
What advantage can I possibly get from playing the slots without a bonus?
I've played a few microgaming slots before and never had a problem like this, when I win I get paid, that's it.

So why were you banned from CM? Was it for doing a PAB? Im a little confused on that part of it................laurie

[sally_bairnish]

I was banned forever for posting a false PAB