Buzzluck , Max withdrawal term.

[kavaman]

Just a headsup, i noticed that buzzluck have added a max withdrawal of 20x the deposit amount to their terms, i believe this has not been there before. It says its not valid on coupons that mention that there is no max withdrawal, but i believe there havent been many coupons like that, and many customers don't read their terms and conditions page everyday, as these terms are not included in the bonus mailers they send out.
Other then this, i enjoy plaing there very much, and will continue to support them, however i believe the max withdrawal is a quite low, as most of their bonuses are slots ony.

Forgot to say, this is for deposit bonuses.

 

[Wildfire7]

How many times do you have to wager the deposit and bonus?

I can understand having a limit on a no deposit bonus, but making you work hard completing wager requirements then restricting you to 20x is not great.

20x is prohibitive, if you win a progressive or some other jackpot its capped at 20x?


Mike

 

[mattsgame]

This is what i could find.

This is the only thing i could find that mentions the 20x max cashout.

i have not played at this casino yet. been tempted many times but gave my reason's as to why i have not in another thread.



iv.Unless otherwise stated by the Terms and Conditions of the specific promotion, all free chips at Buzzluck have no cash value and have a default rollover of 25x. For players that have deposited prior to redeeming the free chip, the maximum withdrawal limit is 20x times the value of the chip. For players that have not deposited prior to redeeming the chip, the maximum amount that can be withdrawn is equal to the size of the chip.
(so this one is for free chips)


v.Default bonus wagering requirement is 60 times the amount of the bonus. Each bonus offer has promotion-specific wagering requirements. Should these not be specified on the promotion-specific Terms and Conditions, default wagering requirements of 60x (bonus only) apply.


vi.The maximum withdrawal when claiming a bonus at Buzzluck is 20 times the amount of the deposit unless otherwise indicated by the particular promotion.(This Im Asuming Means All Deposits With a Bonus. unless The Bonus You Have Taken Mention No Max Cashout Or i Higher X Cashout ? )

 

[kavaman]

Yes i believe random jackpots would be capped at 20x deposit, however progressive jackpots are network wide , and they can't be capped.

 

[zap987]

I'm surprised there hasn't been any comments on this, it's a very bad rule, and they seem to be trying to hide it too.

I got an email from them today offering a 113% bonus.

"Terms and Conditions:

By using a bonus code you agree to abide by all relevant terms and conditions.
The bonus awarded will be 113% of the amount deposited
This bonus cannot be combined with any other deposit bonus offers.
The maximum bonus that can be awarded with this code is 250 per deposit.
This bonus may be claimed a maximum of thirteen (13) times
This bonus expires on Sunday 15th November at 12:00 midnight CET
Before you can claim your second or any subsequent bonus your balance must reach 0 and you must not have requested a withdrawal. Violating this rule could result in the bonus funds plus any winnings generated subsequently being removed.
Bonus funds awarded as part of this promotion carry a rollover requirement of 25 X the deposit + bonus amount.
Wagers placed on all Blackjack games, Roulette, Craps, all Video Poker games, Sic Bo, Baccarat, 7 Stud Poker, Perfect Pairs, Caribbean Draw, Caribbean HoldEm, Caribbean Stud, Let Em Ride, Pai Gow Poker, Red Dog, Tri Card Poker and War do not count toward the fulfilment of the playthrough/rollover requirement. Playing these games could result in the removal of the bonus funds and any subsequent winnings.
The games that qualify towards meeting the rollover requirement are: All Slots games, Keno, Scratchcards, Bonus Bingo and European slots poker.
Any winnings generated from games that do not count toward rollover and were earned before the rollover was met will be removed from any withdrawal requests. If you are playing with winnings generated from ineligible games before the rollover is met and your account balance minus said winnings falls below zero, ALL subsequent play will be voided.
Buzzluck retains the ability to alter and amend the terms and conditions of this promotion at any time
Buzzluck Trivia Game restrictions apply. Winners will be notified of full terms by e-mail when winnings are credited. It is the responsibility of players to read and abide by these terms.
General Terms and Conditions apply - See site for details."

They list all the usual terms you would expect to see for a bonus offer but they don't bother listing the very important part that your max withdrawal is 20x deposit and nowhere does it say the rule doesn't apply so we have to assume it does?

 

[De Beuker]

No comments from Buzzluck either..
I agree with zap987, this rule is stupid.
I always make small deposits when playing with a bonus, I'd rather do 3x $20 than 1x $60, and I know I'm not the only one.
That would mean if I finally hit that RJ for 3K, I can only cashout $400?

The games are already capped at 2000x bet, 1000x bet for the new Triple Twister, now the withdrawls are also capped, whats next?

 

[IanO]

Hi all,

To clarify the rule for anyone who may be unclear, it applies to any deposit made with a bonus, but deposits made without a bonus of course remain unaffected by the 20X limit.

Kavaman is right and this does not apply to the large progressive jackpots which are paid in full whether you used a bonus code with your deposit or not. As Mattsgame pointed out any free chips awarded by Buzzluck also carry a standard max cash out of the 20X free chip amount unless otherwise stated.

These are just the standard Ts and Cs and apply only if the specific promotion does not state otherwise. As for this weeks newsletter bonus code Zap987 mentions above the 20X rule would apply so if you were to deposit 100 you would have a max cashout of 2,000 (excluding progressive jackpots) if you used the code. If you have any questions about a specific Buzzluck promo feel free to PM me here or speak with your casino host.

Ian

 

[zap987]

Thanks for clearing it up, but as De Beuker said, it makes it pointless for a lot of people to play at your casino with a bonus as you won't be allowed to withdraw a random jackpot if you hit it unless you deposit 100+ at a time.

Would it really be so hard to add this term to the rest of the terms listed in each promotion, I'm pretty sure most people expect important stuff like max cashouts to be very noticeable in promotions? After claiming the 113% coupon, there isn't even anything in the coupon details about a max cashout.

 

[eu_lowroller]

The games are already capped at 2000x bet, 1000x bet for the new Triple Twister, now the withdrawls are also capped, whats next?

This have nothing to do with the bet size, it's only 50.000x line bet, so if you play with only 5 lines you can win the same money with the max cashout, because if you get (as an example) 5 expanding wilds on Realms of Riches, then you can win as much, as when you play with 20 lines, btw. on 20 line slots the max win is 2500x bet size if you play with all 20 lines

Btw. This 20x max cashout rule should not be on any accredited casino!

 

[De Beuker]

This have nothing to do with the bet size, it's only 50.000x line bet, so if you play with only 5 lines you can win the same money with the max cashout, because if you get (as an example) 5 expanding wilds on Realms of Riches, then you can win as much, as when you play with 20 lines, btw. on 20 line slots the max win is 2500x bet size if you play with all 20 lines

Btw. This 20x max cashout rule should not be on any accredited casino!

True, but the newest games like Triple Twister, Year of Fortune and that Feature Guaranteed slot are fixed at max. lines.
I always play max. lines, I think most people do.

And the 20x deposit max. cashout rule should be stated in the bonus T&C's,
thats what I expect from a casino, I try to read the general T&C's also, but they usually give me a headache before I get halfway through.

 

[Jasminebed]

Thanks for replying Ian.

I am in agreement that such a change should be displayed more prominently. I've praised Buzzluck elsewhere for having such clear terms in their promotions, I think that at the very least all future bonus coupons should reveal this maximum cashout for bonus play.

A percentage of every bet I make goes into the Random Jackpots, and the idea that should I (or really, a whole lot of other players) might not be able to collect that in full appalls me.

I've been a loyal supporter of Buzzluck since I joined. Most of my deposits have not been big, and my one withdrawal did not exceed 20x deposit. I'm not sure when this rule came into effect, but I'm pretty sure it was not there when I joined. I try to read all terms and conditions very carefully, and I won't play where there is a cap to wins when my own money is at risk. It's hard enough to make a playthrough as it is.

Some of my play has been without bonuses because of this. But I won't be making any future deposits at Buzzluck until at least individual coupons spell out the maximum cashable prior to claiming. Anything else is deceptive IMO.

If the casino thinks that they are not gaining enough profit from players that use bonuses, change the terms of the playthrough or the minimum/maximum amount of the bonus awarded, not the maximum amount a player can cashout.

If you think this is the correct way to offer bonuses, please make it very clear to your players.

If I was not aware of this due to this thread (thanks Kavaman), I could have been a very angry player instead of a disappointed one.

 

[IanO]

Thanks for replying Ian.
I am in agreement that such a change should be displayed more prominently. .

Would it really be so hard to add this term to the rest of the terms listed in each promotion.

And the 20x deposit max. cashout rule should be stated in the bonus T&C's,thats what I expect from a casino.

I hear you loud and clear and will make sure the max cashout term is displayed in the Friday newsletter bonus, the Monday Managers bonus and any other offers it applies to. Please note it will also apply if you use Tuesday, Wednesday or Thursday bonus codes from our 'bonus every day' offer.

Hopefully this rule will be a thing of the past soon but for now I will make sure its more prominently displayed as you suggested. Any other feedback is always welcome.

Ian

 

[mclee321]

I'm a big fan of Buzzluck also.

You don't have to take a bonus, remember that. I didn't when i won a random Jackpot there.

But if the RJ is accumulated from all players (bonus or normal), how can a cap be justified on a MATCH bonus player if they win it? (providing they meet the WR).

What happens to the excess?

 

[Sodax77]

I hear you loud and clear and will make sure the max cashout term is displayed in the Friday newsletter bonus, the Monday Managers bonus and any other offers it applies to. Please note it will also apply if you use Tuesday, Wednesday or Thursday bonus codes from our 'bonus every day' offer.

Hopefully this rule will be a thing of the past soon but for now I will make sure its more prominently displayed as you suggested. Any other feedback is always welcome.

Ian

Ian, etc. define Super Casino vs e.g. "normal Casino" such a 32Red.
Please do not bring our "things" here, like you can do.

I play at 32Red, PartyCasino and Ladbrokes only - nowadays.... they all will pay within few hours, also they do not label themselves as a "Super Casino" or similar. Yes i was rude against your personal service, what does not belong here.... but even Bryan Bailey know my mistakes, and he gave me a second chance to be a member. I will and don't want to "fight" with you, but Super Casino and other terms.... just too absurd. Please define.

"You looking for change... welcome to buzz..."

 

[gokkie]

Why?

I think a cap on a DEPOSIT bonus is just a bunch of crap.

It's allready very difficult to win at RTG and because of the high variance it's sometimes advisable to take a bonus to improve your chances of hitting a nice win.

Now when you do hit a nice win your might be capped??!

Sure you don't have to take a bonus, it's the players own choice but most RTG casino's offer many deposit bonuses because of the high variance. The chance a player is playing with a bonus on a RTG casino is bigger than for example with MG casino's.

The fact it is not stated in the T&C FROM THE START is really bad.

Also what is the reason for such a cap on a deposit bonus? To take money from players who finally get lucky playing RTG?

This really changes my opinion about Buzzluck

 

[hucorte]

Terrible news. I hope they change it.

 

[Jasminebed]

Well, today's email bonus offer from Buzzluck contained the max cashout term.

While I won't be playing it, at least I feel that it is more upfront and players that choose to use it are informed.

 

[carlz82]

I wish I had found this thread earlier. I got my managers bonus letter, saw the code and made a small 12euro deposit for 125% bonus, did quite well and cashed out for 405 euro (or so i thought!) just had an email to say it's been capped at 240. It was only when I came on here to post a couple of winning screenshots that I found this...why couldn't I have found this a few hours earlier...could have deposited elsewhere instead and actually cashed out for 405! I hadn't realised that this new rule had come in as I hadn't deposited there for a few months (usually play at inetbet). It seems you can only really withdraw big if you play big Don't think I'll be playing there again now. Although, yes I know I didn't have to take the bonus...blah blah.

 

[eu_lowroller]

made a small 12euro deposit for 125% bonus

i'm wondering even, that you've got a bonus for this small deposit, because RTG casinos have normally this term, which gave you only bonus of a minimum deposit of 20 or even 25

but this new rule really sucks, because their slots tight enough, so they must not make such ridiculous extra terms, which makes even loyal player stay far away from them!

 

[carlz82]

i'm wondering even, that you've got a bonus for this small deposit, because RTG casinos have normally this term, which gave you only bonus of a minimum deposit of 20 or even 25

but this new rule really sucks, because their slots tight enough, so they must not make such ridiculous extra terms, which makes even loyal player stay far away from them!

Yeah, minimum deposit was 5euros. Go figure!

Just had an email back from my Buzzluck host to say that my winnings have been put back into my account and "Once you request the withdrawal for the correct amount, accounts will remove the remainder " (like a cheeky wink is going to make me feel better!!) which is just horrible knowing that I'll have 165euros in my account that I can't use!!

I want to know why they've introduced such a rule! Like I said, if I'd realised this before I would have took my deposit over to iNetBet and tried my luck there. Least I would have got the full amount if I'd been lucky there... it's so unfair.

It's going to be painful withdrawing that 240. I'm still happy with that amount, but knowing that I could have had a little bit more and the bit that's left over I can't use is horrible.

 

[eu_lowroller]

Yeah, minimum deposit was 5euros.

On Jackpot Capital also, but the bonus is only with $20 minimum deposit available

 

[carlz82]

Just spoke with Alice and Christina from Buzzluck via Live Chat. Can't even use remaining balance to drum up Comp Points. Have requested a withdrawal for the maximum amount. As soon as that's processed I don't think I will be playing there again. They've really gone down in my estimations.

I did ask why I never received an email informing me that their T&Cs had changed. Apparently it's been on their website for over 3 months now and that is wouldn't be possible to them to email customers every time they changed. Funny though that they can email us with deposit incentives on a regular basis. It just makes me so mad that 165euros of my winnings have gone back to them.

 

[mellowmenjo]

I lost E100,- on this new rule and instead of my comp points being reduced they where put down to zero!
But still glad I won!
The truth is.
This 20x times rule does make me less willing to deposit!
They do allow progressives to be played tho. That's a plus!
(Not like doyle and titan)
When do casino's realize that these strange extra rules scare people away?

greez MelloW

 

[Richard]

I lost E100,- on this new rule and instead of my comp points being reduced they where put down to zero!
But still glad I won!
The truth is.
This 20x times rule does make me less willing to deposit!
They do allow progressives to be played tho. That's a plus!
(Not like doyle and titan)
When do casino's realize that these strange extra rules scare people away?

greez MelloW

It must not have scared you away!