Vegas Regal

[Nifty29]

Originally Posted by eu_lowroller

hm, after 50 hours and i got nothing

Well they pay ME within 48 hours, give or take a few hours.

Is this your first cashout? It may take longer if it is.

Otherwise, just send Nicolas a PM (be a little more patient though)

[CURTSONLYLOVE10]

Originally Posted by eu_lowroller

hm, after 50 hours and i got nothing

same here made withdrawal tues at 8:30pm and still nothing...and yes i did pm nicolas and he did not write back...find that out because he always responds to pm's...

now if not there today we will be talking monday or tuesday which means 4-5 days....

and yes this is my second withdrawal with them using qt so i really thought it would be 48 hours...

[eu_lowroller]

Originally Posted by Nifty29

Is this your first cashout?

Yes and i send them even all my documents, without asking for them.

Maybe i should be more patient, but i think they don't make payouts on weekends, so it will now take at least 5 days, if not longer and this is really too long for me, so i'll surely never make any deposit there, no matter, how good their bonuses can be, because that's for ME unacceptable

I'll avoid every casino, which takes longer than 24 hours to make payment, but at least max of 48 hours, because IF i make a deposit, they have also my money within 1 second on their moneybookers account

Edit: Support is very incompetent, because i asked the chat support, how long it will take to get my withdrawal and if i can get my withdrawal before the weekend, or only after the weekend, which is then 5 days.

first he needed my accountname and emailaddess (which you must always fill in, before you go to the chat support, so he MUST see this!" and then after letting me wait about 5 minutes, he gaved me only a standard answer "withdrawal takes between 2-5 days" for this i must not only wait 5 minutes and give him my details, because this is the standard rule in ALL rival casinos (except slotocash!), but that even didn't answer my question.
he said, that he couldn't help me more, because he is only support and have nothing to do with withdrawals.
not really very helpfully in my opinion

[NicolasJohnson]

Originally Posted by chuchu59

Multipliers are okay but please dont make it 10x as with some other games. 3x would be more reasonable as this would already take it to 90x in total.

VP has been added as an allowed game. We updated the sign up bonus and any other bonus that is constant. The reload bonuses that are currently in the cashier don't allow VP, but all new reload bonuses will (eventually replacing all the ones there). Sorry we aren't updating the reload bonuses, but it has been a lot more work than I though.

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

@ CURTSONLYLOVE10
You sent me that PM less than 24 hours ago and it was on another forum. But I will reply today

@ eu_lowroller
I'm sorry to hear your experience with Live Support. Can you please give me your user ID via PM so I can look into that CS agent? I don't like to hear that a customer wasn't treated right... the general feed back I get is positive, but I always want to stay on top of things. We believe in good Customer Service, and you can be sure we will take any possible steps necessary to ensure anyone contacting us receives helpful timely information.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[RobWin]

Originally Posted by NicolasJohnson

@ CURTSONLYLOVE10 and eu_lowroller,
Sorry to hear your issues with cash out. We always try to get payments out as early as possible, but it isn't always possible for us. That is why we state 2-5 days. We do plan on getting 24 hour cash outs, but it is a lot more complicated to do then you might think. It is high up on our to do list, that is for sure.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
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[NicolasJohnson]

Originally Posted by RobWin

Nicolas, how is it that Fortune Reel and Sloto can in fact process cashouts even on Sundays and well within 24 hours but the rest of you guys can't??
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Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game.

Kind Regards,
Nicolas Johnson

[RobWin]

Originally Posted by NicolasJohnson

Hi RobWin,

We are going to get there. Give us some time. As I said, it is one of our priorities and I think you have seen we deal with issues as fast as possible. It is just that getting everything set up to get 24 hour cash outs every day is a lot more complicated then allowing VP as a game.

Kind Regards,
Nicolas Johnson

Don't get me wrong Nicolas, I think you are one of the best and finest Reps that the Rival brand could possible have and you have also been open to answer questions that other Rival Reps would just say to hell with and not even bother participating in.

Are the 24 hour cashout deals that some Rival Casinos can do on a standard basis using a different processor or payment dept than the ones that can't do it? What makes it so hard to implement this?
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[vinylweatherman]

Originally Posted by NicolasJohnson

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

That is probably the closest you can get to "tampering with the software", but provided the server keeps a proper record, this kind of fraud is easy to spot under audit.

[NicolasJohnson]

@ RobWin
Thank you for the kind words. About Rival, we use standard Rival processing. I can't speak for other casinos. About implementing 24 hour payouts, that is a big deal we want to implement, but which requires all types of considerations. I can't publicly state all the considerations, but I have PM you with more info so you understand just how much work and preparation is involved. Also, if anybody is wondering the same as Rob, feel free to PM me.

@ vinylweatherman
We do fortunately spot almost all the fraud. I also do have to admit it is not as easy as we have made it sound. People working in Fraud prevention work their bu**s off.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[Marie2473]

you pmed me and said you would look into my account. i thought i would check and reinstalled today to make a deposit, but still locked? have u had a chanse?