Vegas Regal

[chuchu59]

Nicolas, I know you will take steps to add the bonuses back to true players but that is not proactive enough imo. As far as bonuses are concerned you need to either decouple yourself from the Rival database or ask Rival to sreen out the chargeback culprits and place them in another list. This will save you from getting headaches in the long run from having to accede to numerous requests to unban players from being awarded bonuses. Right now, it's really a farce.

[NicolasJohnson]

@ goldfire
Your friend took 25 Free Chips. He cashed out on 5 free chips for a total of $360 and change. He made 2 deposits of $25. Leaving us with a net profit of -$310.

If we keep giving free chips to all players like your friend, we wouldn't be in business. He is a very smart player, and that is good for him and we wish him luck in the future, we just can't keep giving him money. To be honest, I don't see why you say:

But my friends have a unpleasant experiences at Vegas Regal, because he win with free chips and only make small deposits,he is bonus banned at Vegas Regal(rival) now.

No offense but if that is an unpleasant experience, I wish I had a hole lot of unpleasant experiences at every casino I go to! Get 25 free no deposit bonuses (not $25 free, but 25 x $xx Free Chip), and win $360 virtually risk free - $50 in loses. I do apologize if your friend had an issue with the live chat support.

@ chuchu59
We have deactivated the bonus banning of the Rival system. In fact, the only time we use it is for extreme cases like charge backs and fraud. There are some players that were bonus banned before we deactivated it. And then some players, well we do bonus ban them but manually.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[chuchu59]

Nicolas,

While I hold no sympathy for goldfire's friend because he only won on free chips and made only a couple of small deposits, I opine that it shouldnt be necessary to ban him from all bonuses. Just make sure they are no more freebies for him until such time he is a regular depositor. Other bonuses are not that easy to win against so why dont you let him try. He may be smart but if he can win from bonuses with 30x+ WRs you would gracefully pay him.

[Nifty29]

Although I hate the bonus banning system, in this case I think it is fair enough. The player received 25 x $xx FREE CHIPS and has only made 2 x $25 deposits - I dont know of any casino that would continue to offer promotions to a player in that position. In fact, I think he is very lucky that he was allowed to use that many free chips in the first place and Vegas Regal should be seen as generous in this situation and not the 'evil-doer'.

I do also think that Vegas Regal should have stopped giving this player free chips a long time before he got to 25 to avoid this huge player advantage, but they do give out more freebies than any other casino Ive played at so I dont see how that can be construed as a bad thing in the bigger picture.

Goldfire - IMO your friend has a hide to be complaining about what has happened. He is $310 ahead with hardly any risk at all!! The idea of giving out freebies is to drive loyalty and repeat deposits, however it is clear that your friend only deposited when he was told he must do so to re-enable his freebie eligibility....and I'll bet London to a brick that he wasnt intending on depositing again until he was forced to, and only the minimum at that. Casinos dont want customers like that, and I dont blame them....and they often make it harder for players like myself who are happy to risk their own funds almost all the time and who are happy to be offered something as a reward for their loyalty.

As I said, I dont like the rival system as it doesnt take into account other important factors in player loyalty, but in this case it is right.

[kixxumass]

Man! On Halloween I claimed a 666% Deposit Bonus with Vegas Regal,
the WR's were 50X I played my deposit and bonus thru 1X and it was gone!

I deposited again the next day, with a 300% bonus WR's 40X deposit and bonus were gone after playing it thru 1X... I was a little perturbed to say the least.


IMO: HUGE BONUS + HUGE X's PLAY-THRU = IMPOSSIBLE 2MEET WR's

[goldfire]

Hi
If you always receive free chips,and it's unreasonable for deposit bonus at the casino,do you like to make deposit to casino?If have some 100% deposit bonus (WR = 15 × (d + b)no maximum cashout), I believe that he will often make deposit to casino,because I know he doing that at other rival casinos.
In addition,not explanations and instructions as well as capricious,I think that's a mistake of Vegas Regal.
Look forward to you do better, Vegas Regal...
My last reply for this thread,thanks all.

[Marie2473]

I think I am banned completely from them - not just bonusbanned.
I tried to log on a while back and the message i got was , account locked.
I know I have done nothing wrong but oh well...

[vinylweatherman]

You spoke and we listened. We made a 100% Cash able, no max cash out reload bonus just now, plus it only has 30x play through.


Now, about being rogue, far from it. We want to keep a squeaky clean track record to attract the best players.

Why so many bonuses and so little regard for denying payouts that we could deny based on our T&Cs? Because we want players to win. Why? Because players talk about it. And that leads to more business for us.

We obviously have to deny payouts to egregious fraud cases (like charge backs, or player tampering with our software), but if a normal player wins on a free chip, and there is a duplicate account he/she never used and forgot about, we know there was no ill intent from the player. Why would we display ill-intent by using something like that to deny payment?

We want to have a Wall Mart mentality. Provide value. Make a little of each person, but have HUGE volume to compensate.

Some casinos have the boutique approach, and if that works for them and their players that is fine, but we want the mass market, low profit margin business model. We are just starting this, but we are sure it will take on. And if we have a negative month... so what? We have good backing and are in it for the long run!

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

[NicolasJohnson]

Player tampering with the software

I thought those days were long gone, with ALL gaming taking place on the server, with any software that a player could "get at" merely being a display client.
If Rival software can be tampered with in such a way as to circumvent the gaming results, Rival had better fix it, as those that get caught are by no means the true number, because some clever "hackers" would be covering their tracks & getting away with it.

Perhaps you are referring to BUGS - these are the fault of RIVAL, and no "tampering" is necessary from the players' end to take advantage of a bug that ends up working in their favour - they just have to spot it.

MOST casino bugs, oddly enough, work in favour of the HOUSE - funny isn't it

You caught me, and I apologize for not using proper wording . I didn't mean only possible tampering with software. I just meant any type of CLEAR fraud activity; tampering with screen shots; using stolen CCs, committing fraud with affiliates, etc. Whatever form it takes, I was only referring to downright fraud cases as opposed to less clear cut cases which can be just a miss understanding like duplicate accounts.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[eu_lowroller]

they pay out within 48 hours.

hm, after 50 hours and i got nothing