Password request (credit card)

**snoddy** · 2nd November 2009, 12:33 PM

This morning I attempted to make a deposit with a reputable RTG casino. I was asked to contact live chat to complete the deposit. Having done so I was asked for my card details and then to my astonishment they asked for my visa verification password. Who in their right mind would give them a password for a credit card.Of course I declined that request.
What do you think about this.

Regards

**eu_lowroller** · 2nd November 2009, 12:41 PM

name and shame, becaus this is rogue!

**Webzcas** · 2nd November 2009, 12:53 PM

Originally Posted by snoddy

This morning I attempted to make a deposit with a reputable RTG casino. I was asked to contact live chat to complete the deposit. Having done so I was asked for my card details and then to my astonishment they asked for my visa verification password. Who in their right mind would give them a password for a credit card.Of course I declined that request.
What do you think about this.

Regards

I have this when making deposits online. As my bank partakes in the Verified by Visa Scheme. Basically when depositing it takes you to the bank's website to put your password in.

I've never deposited over the phone. However I am guessing that the person at the casino taking your payment details, didn't activate it as a sale over the phone.

You did the right thing not giving your password out.

However I wouldn't necessarily say the casino is rogue. Sounds more like a training issue. I could of course be wrong though.

**snoddy** · 2nd November 2009, 01:13 PM

I do not know what to make of it. The live chat person stated that she was trying to process the deposit through their system but the visa verification is a separate issue altogether - nothing to do with their system - its security protection from visa to protect the individual.
It would be like a retailer asking for your pinumber.
Training issue , possibly - surely they would know never to ask for a info like this however.
All I can say is that having made lots of deposits to all manner of casino`s I have never come across this before.
I was also not offered the opportunity of sending the chat to my email either come to think of it.

**florin** · 2nd November 2009, 01:50 PM

I always thought it would be much safer to use some e-wallet like Moneybookers or Neteller. All casinos accept these ones. (Well, Neteller services are more expensive).
Both are very quick and handy.

**vinylweatherman** · 2nd November 2009, 11:06 PM

Originally Posted by snoddy

I do not know what to make of it. The live chat person stated that she was trying to process the deposit through their system but the visa verification is a separate issue altogether - nothing to do with their system - its security protection from visa to protect the individual.
It would be like a retailer asking for your pinumber.Training issue , possibly - surely they would know never to ask for a info like this however.
All I can say is that having made lots of deposits to all manner of casino`s I have never come across this before.
I was also not offered the opportunity of sending the chat to my email either come to think of it.

It's EXACTLY the same. The terms that come with "verified by VISA" make it clear that you MUST NOT divulge your password to ANYONE, and certainly not the MERCHANT. Sometimes, you are asked for selected letters, not the entire password, to outwit keyloggers (they won't get it all at once).

It is supposed to operate ONLINE, the merchant's system is at fault here, as it should have displayed the "verified by VISA" screen for you to enter the password, but instead seems to have been treated as a "declined transaction", with the recommendation that you try via phone or chat.

There are only a couple of casinos that actually USE "verified by VISA", most just try to put the transaction through. The card issuers are probably cracking down on this, and REQUIRING their online merchants to take part in "verified by VISA" where it is available, because chip & pin has caused an INCREASE in Internet based card fraud. MY casino card is now part of "verified by VISA", but still works with non-participating merchants. Another card I had was NOT part of "verified by VISA", the bank used an in-house fraud detection system, and this card was CONSTANTLY getting locked when used at casinos, it seemed to be a rate of 50/50 whether a transaction would work, or lock the card.

The password is the only thing NOT printed on the card itself when it comes to making a transaction over the internet, and is your ONLY safeguard if your card is stolen, or cloned, for use over the internet.

**Stovetopp** · 3rd November 2009, 12:30 AM

Pardon my ignorance but waht is a password for a credit card? I have 6 credit cards not including the all access debit card..Only one credit card so far can be used at online casino... but have never encountered a
"password" situation Doi tou mean that 3 digit code at the back of the card?

Thanks

**eu_lowroller** · 3rd November 2009, 12:43 AM

Originally Posted by Stovetopp

Pardon my ignorance but waht is a password for a credit card?

some onlineshops, or casinos, needs the "verified by visa" code, which you get, when you use a credit card

even my visa electron debit card have it

**vegetagirl2008** · 3rd November 2009, 01:40 AM

Maybe the customer service did explain it right what she needed was the 3 digit verification code imprinted on the back of your card. Anytime you make purchases over the internet they need that number to make sure your card is not used by someone else.

**rockycatt** · 3rd November 2009, 01:41 AM

Originally Posted by eu_lowroller

some onlineshops, or casinos, needs the "verified by visa" code, which you get, when you use a credit card

even my visa electron debit card have it

i got verafied visa but im not shure who runs it but i trusted the group that turned me on to it , i think its a clearing house [but it was top casino group that invited me to Q. T SO i ve been useing it

HOW EVER NEVER GIVE OUT THE PASS WORD TO ANOTHER LIVE PERSON