SEGA arrives

[rikkerbuddy]

Like the concept very clean and is fun to play - hate the withdraw factor. Did not do my usual check when I deposited. Looks like they got my $20 lol

with the MG issue right now looking around for some slots action

[LinkinFart]

I`ll let you know how it goes too.

[ergopro]

This Sega Casino is really getting annoying.
They have it printed in their Banking page that Neteller, Moneybookers etc. withdrawals are paid within 24 hours.
So made a withdrawal today and sent in my documents.
Their view of 24 hour withdrawals starts when your withdrawal is approved. But it seems to take 3-5 business days to have it approved.
False advertising or support that has no clue about things...?

John: I am not saying it will be denied, it will go through the process still.

you: yeah. that 24-hour period?

John: That is 3-5 business days.

you: it says that for visa withdrawals. 24h for neteller

you: i've only used neteller

John: That is correct once your withdrawal request is approved.

you: and the waiting period is 3 to 5 business days? so a simple question. is my cashout processed within 24 hours?

John: Your withdrawal request is processed 3-5 business days. Once it is approved and released to your Neteller account you can withdraw it within 24 hours.

[ergopro]

Support that has no clue about things...?

This...it seems.
I did manage to have the withdrawal flushed and should get it to my Neteller account within 24hrs. Still find it very odd that I get answers like that from support and them being completely ignorant...

[PaaskeDKnowUK]

They are a absolut JOKE!!!

7. Player can only make a withdrawal request 30 days from the date of the successful deposit.
8. Once you withdraw any amount, you will be no longer eligible for the remainder of 2010 Welcome bonus.

WTF????

Have to wait 30 days before i can make a withdrawal??

Then this in live chat

Bobby: Let me just discuss also that if you are currently under the €2010 Welcome Bonus, you need to keep at least €1 in your account to be eligible for the succeeding months of bonuses. If you make another deposit under the first month, you still need to wait 30 days from the First Deposit.


Hmm im gonna try the deposit bonus now with only 10£, i think this is a joke, how can they say no withdrawal is allowed until after 30 days??

Sure Casinomeister cant credit this casino?

hmm im gonna try my luck now anyways, have been waiting to try the SEGA slots

[Simmo!]

Just to reiterate, that 30 day term is only attached to the one bonus. Its not standard proceedure. I've been getting withdrawals flushed and paid back as fast as 3 - 12 hours.

[Webzcas]

This Sega Casino is really getting annoying.
They have it printed in their Banking page that Neteller, Moneybookers etc. withdrawals are paid within 24 hours.
So made a withdrawal today and sent in my documents.
Their view of 24 hour withdrawals starts when your withdrawal is approved. But it seems to take 3-5 business days to have it approved.
False advertising or support that has no clue about things...?

I agree, but also believe these are teething issues. I had a major issue with withdrawing funds, not being removed from my available balance. It was like that for over 24 hours.

The live chat was also how can I put this not very responsive. Nearly 30 mins to get a response from a query in one instance.

However Sega do want to do things correctly and all this has been fed back to them. ( I have played there quite a bit over the last couple of weeks )

I am confident things on the player care side will improve.

I've been getting withdrawals flushed and paid back as fast as 3 - 12 hours.

Yeah this does need pushing the cs rep you speak to but they do, do it.

Like I say teething issues, but I am pretty confident Sega are serious in making a good go of their online casino and once these issues are ironed out, it will become one of the few playtechs you have to play at.

One other thing. The live chat feature. Being congratulated on making a deposit is very annoying and unwelcome especially when in autoplay mode on Gladiator. LOL

But they soon cease that when you tell them it is unwelcome.

[ergopro]

I had a major issue with withdrawing funds, not being removed from my available balance. It was like that for over 24 hours.

Had the same thing happen to me.
Was told to send them an email so they could flush the withdrawal amount from my account After that, things went smoothly...