Insult added to injury

[Nifty29]

Hi Gang

Just a quick update on the Rockbet situation.

It seems the quality of customer service and management hasnt improved at all.

You remember the $100 that I waited a month to get back from Rockbet? Well it was put back into my casino account just as John promised.

Only problem is, they dont seem to actually want to PAY it to me.

I have now been waiting 8 DAYS (yes you heard right) for this $100 to be sent to me, after already waiting a MONTH in the first place - geez talk about a slap in the face!

You would think that, given how badly I was treated and the fact I had to wait a month to begin with, management would have ENSURED that I was paid that $100 quickly.

It makes me feel like my cashout is being delayed deliberately, and Im sure anyone in my situation would feel the same. Maybe it isnt deliberate - maybe its just another example of poor treatment of a customer who has already been treated poorly - or maybe thats just what every customer is subjected to?? Who knows!

All I know is that not only did Rockbet not bother to offer some kind of compensation for my recent experience (its interesting to note that the manager of another casino actually GAVE me a free chip as they felt so disgusted by what had happened to me...), they cant even be bothered to make sure I was paid what was already owed to me in a timely fashion.

Maybe I should have made my thread title 'Nothing new at Rockbet'.

John says Rockbet are lifting their game and these kinds of things will 'never happen again'.

Maybe Rockbet could send out an email letting us know when that starts.

[chuchu59]

John has indicated in the other thread that the sort of treatment meted to Nifty would never happen again. Presumably, I believe that it means he would reinstate the $100 in the account and have it processed right after the pending period if the cashout was not flushed.

Patience wears thin with Rockbet. What excuses next? First, a mountain of emails that cannot be cleared quickly. I think this time it will be a mountain of withdrawals that needs time to clear. Whatever reason that Rockbet comes up with, I wont believe it. This casino should be rogued.

[GGW Laurie]

This does not look good for the casino at all Nifty, makes me think that alot of lip service has been given and no good results from itThis is just very sorry on the part of the casino, for one that wants to gain back the trust of its players, they sure are going about it the wrong way imho...............laurie

[WagerWitch]

Nifty - I don't know why this is happening to you.

You're the first and ONLY customer that I have heard of that has had issues like this - and it seems like they just keep getting worse with YOU.

Oh my gosh.

I wish I could say it isn't true - but I know you - and I know you're not going to make blatant BS.

So here's what I think. I think John needs to bump up his game on your account right away. And he needs to be honest about why they haven't done anything yet.

Because I am seriously amazed at the lack of care to you.

Especially since there was so much publicity about the situation.

So John - if you're reading - could you make sure Nifty is taken care of? Not only with that payment - but with the bonus you offered him - and since there has been further insult - perhaps even bump up the bonus and maybe make no wagering requirements. Cause that's pretty bad treatment.

Just my thoughts on it.

[jas2587]

I sure as heck dont understand why his $100 would have to go thru a pending period it should have been put right in his withdraw preference

sure makes the TURNAROUND look like a bunch of talk now

Money Talks Bullshit Walks


Cindy

[jas2587]

Dated October 2nd

Hi Nifty,

Again I apologize, we made mistakes and we'll learn from them.

The customer support agents forward those emails to a player rep, that person is no longer myself. That person got very behind on emails and I just found out about this days ago. At this point in time I am helping clear these emails and am working with the new rep to make sure this doesn't happen again. Once again I take responsibility.

I have cleared your bonuses to make sure you could cashin and added another one. They should be back to normal.

John
__________________
Rockbet Casino & Affiliate Manager

also dated Oct 2nd

When I'm wrong there isn't much to hide from and no excuses are needed.

There are some growing pains with Rockbet but it's my job to make sure this doesn't happen again and I'm confident it won't.

John
__________________
Rockbet Casino & Affiliate Manager
------------------------------------------------------------------------


makes ya go hmmmmmmmmm


Cindy

[Nifty29]

**** CORRECTION ****

It seems the payment went to my Neteller on October 6th (but no email was received from the casino informing me) - so I have in fact been paid.

HOWEVER it still took 4 days which given the situation was unacceptable

*******************


Just to clarify meeks

but with the bonus you offered him

John put a 50% deposit bonus in my account (after he put the $100 back in my account) with 30xDB wagering requirement - just another insult now I come to think of it. Hardly a 'sorry about all the trouble' gesture was it?

Also, I used to get an email every 2 days or so with bonus offers like 125% bonus etc etc - now I get nothing. So Im now off the promotions list - because I dared to pursue the issue no doubt. Incredibly bloody-minded IMO.

I still think anyone who plays at Rockbet/Vegas Days is taking a risk, but thats just me.

[WagerWitch]

Nifty - Thanks for the clarification

John - I have to agree with Nifty on the Wagering Requirement bonus. The bonus was given as a "honor gift" based on bad behavior on the casino. So it was sort of a compensation...

I mean I don't know how accounting works at a casino - but in some instances, I think reputable players and situations that happen with them need to be treated better or slightly differently on a case by case basis.

If I had been in Nifty's shoes, I think I might also feel badly about the situation.

Again - I understand that the BONUS isn't a demand but its a PRINCIPAL of the Matter kind of thing.

I realize casinos are hard to operate - just like ANY business - and there are a lot of thieves and a lot of shysters... But there are a LOT of us who are regulars and good players.

I also know that there are rules set into place to keep players in line or keep things running properly - but sometimes in some cases those rules need to be bent to make the players who deserve it can be treated to the entertainment that they deserve. LOL!

Anyhow - well - I am sorry to hear this Nifty - YOU are the ONLY person I have heard have a problem with them - (doesn't mean there aren't more out there but I haven't seen them.) As bad as I feel for you - I'd like to think you are a once out problem.. And unfortunate at that.

[RockbetJohn]

The payment was made on October 5th. Please check your ewallet account. If you need any help send me a PM.

John

[chuchu59]

I take this to mean that a withdrawal was initiated on the 2nd and payment was made on the 5th. 72 hours?