Vanguard Casino Strange?!? chat support

[mellowmenjo]

Hi All,

Just had the strangest chat session ever with an accredited casino at casinomeister.
Ok they are still on the babtism list.
Because they where new on this list I thought I give them a try.
As always I'm just checking support about the excluded games.
(as I've been robbed in the past.)
I know my English isn't perfect, but my understanding off English is perfect.
Well let's just post the chat and see what others have to say......

info: You are now chatting with 'Nikki'
Nikki: Welcome to Vanguard Casino Live Support. How may I assist you?
Menno: Hi Nikki
Menno: Wanna make my first deposit
Menno: with the 100% bonus
Menno: Now just to be clear
Menno: Only the progresive slot mega moolah is excluded?
Menno: All other slots are ok?
Nikki: May I have your Login name and email address please?
Menno: *******
Menno: *******
Nikki: Only slots and i-slots are allowed on the bonus . No video slots or progressive slots are allowed.
Menno: ok so all videoslots are progresives 2?
Nikki: No those are not allowed
Nikki: Only slots and i-slots are allowed on the bo
Nikki: bonus*
Menno: Roulette, Blackjack, RedDog, Baccarat, Keno, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, ScratchCard, Slot Progressive
Menno: those are on the list
Menno: I don't see video slots on there
Nikki: And the games in the list are not allowed on the bonus
Nikki: Roulette
Nikki: Blackjack
Nikki: RedDog
Nikki: Baccarat
Nikki: Keno
Nikki: PaiGow
Nikki: War
Nikki: ThreeCard
Nikki: LetItRide
Nikki: Videopoker
Nikki: Craps
Nikki: DoubleUp
Nikki: CaribStud
Nikki: ScratchCard
Nikki: Slot Progressive
Nikki: any games there cannot be played on the bonus
Menno: yes I understand. But videoslots are not on that list
Menno: Or am I getting crazy?
Nikki: If you want to go a head and play it go a head but there might be the possibility that you may not be able to withdraw as your winnings and bonus may be counted null and void
Menno: Yes I understand that. But to be clear....
Menno: They are not on the list
Menno: But they still are excluded
Nikki: And as i have explained if you want to play them it is up to you as i have already suggested the games to play
Menno: Again I do understand.
Nikki: If you wan to play video slots that is your decision
Menno: But why in heavens name aren't they on the list
Menno: I came here because you are accredited by casinomeister. That means I can trust the casino. But don't understand why a casino put's excluded games on a list, but forget to mention videoslots are also excluded
Nikki: And again i repeat myself, you can play it if you like that is your decision
Nikki: Well as you can see it is not in the list if you want to play it go a head
Nikki: that is your decision
Menno: yes but when I play it my winnings are void
Menno: shouldn't you change the restricted games listed then?
Nikki: I said "may" i never said it "would"
Menno: HUH?
Menno: So support can't tell me what I can and can't play?
Nikki: And as you have have said it is not in the list so if you want to play it go a head
Nikki: again that is your decision
Menno: Could I please have a copy of this chat?
Nikki: You can chose to save it when you close the chat
Nikki: Is there anything else I can help you with?
Menno: Yes. Don't you find this strange. You! (support) tell me video slots are excluded. But now say it's my own desicion? So can or can't I play them with any chance on my winnings being void?
Nikki: As i can see here that game is not in the list so you can go a head and play it as you wish. That is up to you where you play it yes or no.
Menno: So can or can't I play them with any chance on my winnings being void?
Nikki: no
Nikki: go a head and play
Menno: ok that's not a right answer to the question
Nikki: Is there anything else I can help you with?
Menno: sorry but you are really confusing me
Nikki: Sorry for the misunderstanding
Menno: yes answer the darn question
Nikki: About the game i saw the video poker for video slots
Nikki: That is why i told you that you could not play it
Nikki: But as i can see you were correct that is not in the list you are able to play it
Menno: Darn it. Just say that next time
Nikki: sorry about that
Nikki: my bad
Menno: instead of avoiding the true answer
Menno: If you wanna get players and keep them
Menno: bye bye

[Pulver]

LoL, that is truly strange.. Nikki should drink some more, or some less of something. Atleast she got it right at the very end. But I agree, it should not be that hard to get it right on the first try.

[GGW Laurie]

Is what came to mind when i read that chat......................laurie

[slotheadlizard]

Clearly they did not know what the heck they were talking about. Perhaps they should have included a manager to help them. I give em a little slack as they are new.

[vinylweatherman]

How many players would have though "WTF - can't even play (video) SLOTS now with a bonus" and gone away looking for somewhere better to play.
This is a CRUCIAL distinction to get right, because the slots make up the vast majority of games, and to mistakenly say they are excluded, along with the usual list of games, leaves the impression there are almost no included games.

The other part was completely inexcusable - telling a player to just go ahead and play "at their own risk of winnings being void" rather than calling in a supervisor to help, or advising the player to await clarification from management.

In any case, being an Accredited casino (even if baptism by fire), it would have been honour bound to pay if a game NOT on the list of exclusions was played in good faith.

This shows up a shortfall in front line CS, even though it would have worked out OK in the end (and did in this case because of the perseverence in dragging a proper answer out of the CS agent).

[felicie]

Cleary they did not know what the heck they were talking about. Perhaps they should have included a manager to help them. I give em a little slack as they are new.

Ah come on! New to what? To treating customers like caca? I'm sorry but there is nothing new about any of these rivals except what I just said and they make me feel like a grumpy old poop and I don't like that either. Have a nice day and thank you.

[slotheadlizard]

I was under the impression that Vangaurd was a new Rival Casino, certainly new to the CM list. I'm not saying being new is an excuse for misinformed answers. Sorry you feel like feel like grumpy old poop, I have no idea what that feels like. Good Luck

[felicie]

I was under the impression that Vangaurd was a new Rival Casino, certainly new to the CM list. I'm not saying being new is an excuse for misinformed answers. Sorry you feel like feel like grumpy old poop, I have no idea what that feels like. Good Luck

Oh I am sorry slotheadlizard for acting like an old poop. It just seems like Rival keeps popping out new ones all the time and they should know well how to treat us by now. Thats all. Thank you.

[slotheadlizard]

Don't worry about it. I know that Rival's can be frustrating! My main problem with them is not being able to win on any of their games.:rolleyes

[slotheadlizard]

nothing, don't know how to delet double post?