2 Questions For Affiliates

[funeral979]

I don't consider myself an expert on all things affiliate, so wonder if anyone could shed some light on these topics:

1) There are some casinos that I have been playing with for quite some time, and obviously I would not remember if I clicked thru an affiliates banner or not (and a few years ago I wouldn't have known the difference anyhow). Is a casino obligated to divulge this information to me if I ask? If not, is there any other means to find out?

2) I was a player at Twin Aces Casino back in the USA friendly Playtech days, then stayed on board when Main Street moved to RTG. Twin Aces also had a name change (Vegas Casino Online). In a case like this, when a casino undergoes a software and name change, would the players account still be under the affiliate (assuming they clicked thru an affiliate of course)? Or would this vary depending on the casino?

Sorry if these have been answered before but could not find any info about it. Thanks!

[JHV]

I don't consider myself an expert on all things affiliate, so wonder if anyone could shed some light on these topics:

1) There are some casinos that I have been playing with for quite some time, and obviously I would not remember if I clicked thru an affiliates banner or not (and a few years ago I wouldn't have known the difference anyhow). Is a casino obligated to divulge this information to me if I ask? If not, is there any other means to find out?

2) I was a player at Twin Aces Casino back in the USA friendly Playtech days, then stayed on board when Main Street moved to RTG. Twin Aces also had a name change (Vegas Casino Online). In a case like this, when a casino undergoes a software and name change, would the players account still be under the affiliate (assuming they clicked thru an affiliate of course)? Or would this vary depending on the casino?

Sorry if these have been answered before but could not find any info about it. Thanks!

1. No, and it would not be in their interests to do so. I cannot think of any online casino (although I could be wrong) who would inform a player if they signed up under an affiliate link if the player requested that information. I definitely cannot see any casino giving a player specific affiliate information relating to their signup.

But this occasionally happens in poker, where a player will get sent to me via a room (likely a manager who can't take the player's 25 emails a day anymore) and says: "Jonny, this guy is under your link. Help him out with rakeback, will you?" - obviously I've never heard of the player in my life and he's never heard of me, but when rakeback is in play, sometimes it's just easier to concede to obsessed players.

But even in poker, unless the player is claiming they signed up under a rakeback deal and not paid (i.e. alleging affiliate fraud / misconduct), poker rooms will be loathe to give players any affiliate info and will often just say "No."

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2. This is much more interesting question. It's my opinion affiliates almost *always* get screwed in this situation. Oh, they'll claim that your players were all transferred across to your link, but yea, apparently none converted. Sorry! However, as they were saying this to me, I'm watching my friend who did convert - and he was under my link - so I just cut ties with those rooms very quickly.

I would guess, apart from the shaving, reassigning high revenue players, and endless hi-jinks - this is one of the most common spots where affiliates get screwed (when a casino merges, is rebranded or whatever).

[funeral979]

Any other thoughts on this subject?

[aksana]

1. If you have affiliate links and banners, you can check your affiliate stats at affiliate programs. if you don't remember your login details, you can contact these affiliate programs, and they will help you. But don't say to them that you played from your affiliate links. Also you may read T&Cs of affiliate programs, some of them allow affiliates to play from their affiliate links, some of them - not.
If you don't remember these affiliates programs, you can find links to these affiliate programs on casino websites.

2. It depends on an affiliate program. Some of them ask to open a new account, some of them transfer all accounts with all players to the new website. As I remember, Mainstreet requires to create a new account, and after they transferred all player base to the new account. Contact Mainstreet, explain your situation, and they will help you to know your stats.

And any questions regarding affiliate accounts, affiliate stats, contact affiliate programs directly. And don't say that you played from your affiliate links if you are not sure whether it's allowed or not.

[funeral979]

1. If you have affiliate links and banners, you can check your affiliate stats at affiliate programs. if you don't remember your login details, you can contact these affiliate programs, and they will help you. But don't say to them that you played from your affiliate links. Also you may read T&Cs of affiliate programs, some of them allow affiliates to play from their affiliate links, some of them - not.
If you don't remember these affiliates programs, you can find links to these affiliate programs on casino websites.

2. It depends on an affiliate program. Some of them ask to open a new account, some of them transfer all accounts with all players to the new website. As I remember, Mainstreet requires to create a new account, and after they transferred all player base to the new account. Contact Mainstreet, explain your situation, and they will help you to know your stats.

And any questions regarding affiliate accounts, affiliate stats, contact affiliate programs directly. And don't say that you played from your affiliate links if you are not sure whether it's allowed or not.

Maybe you misunderstood my question. I am not an affiliate. I am asking these questions from a players perspective. For example if I had an issue with Mainstreet (as an example), and I signed up so long ago that I am not sure if I simply went through their website or clicked thru an affiliate......is there anyway to find out? (JHV stated a casino probably would not volunteer this information).

I keep track of this now, in case I ever have an issue with the casino, but what about back when I was unsure?

Hope this makes sense!

[AussieDave]

Nothing stopping you from asking.
But it could fall into the category of privileged information, privacy issues and such.



Cheers

Dave

[aksana]

Maybe you misunderstood my question. I am not an affiliate. I am asking these questions from a players perspective. For example if I had an issue with Mainstreet (as an example), and I signed up so long ago that I am not sure if I simply went through their website or clicked thru an affiliate......is there anyway to find out? (JHV stated a casino probably would not volunteer this information).

I keep track of this now, in case I ever have an issue with the casino, but what about back when I was unsure?

Hope this makes sense!

yes, really misunderstood your question, sorry.
1) I think casinos won't give you any information.
2) Maybe yes (because we can't know it), Mainstreet transferred all players of the affiliates to his/her new accounts when they changed their software.

[dominique]

Casinos neither give affiliate info to players nor player info to affiliates. And that's the way it should be. Info given to a casino needs to be safe for all.

As mentioned above, poker can be different IF it involves a player asking for rakeback. Then the poker room may contact the affiliate to see about giving out the rakeback.

In the second case, some casinos will try to map the player over properly, some will make a half-assed attempt, and some will just not do it at all.

I can't help but wonder why this interests you?

[funeral979]

I can't help but wonder why this interests you?

Morbid curiosity?

Maybe the extra safety net of another go to person in case a problem arose?
I don't have a particular issue at the moment, just thought it would be nice to know.

[hippo925]

Morbid curiosity?

Maybe the extra safety net of another go to person in case a problem arose?
I don't have a particular issue at the moment, just thought it would be nice to know.

Excellent reason. I have seen affiliates go to bat for their players and indeed it would be a great thing to know. That's a very important role for some of the good affiliates, though it does get overlooked / unappreciated at times.